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Avinash Chandra
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Avinash Chandra

Customer Service and Technical Support Guru

$15.00/hr

Hyderabad, India


Avinash Chandra has added 3 portfolio pieces. Create an account to review them.

Greetings! I have several years of customer service experience both online ... moreand over the phone and for the last 5 years, have been using Infusionsoft, Zendesk, Right Now, Help Shift , Focal Scope and many others to Offer Users Refunds, Apply and Cancel Subscriptions, Cancel and Resend Individual emails as part of an email series or newsletter's, Troubleshoot Technical issues; Reset Passwords, Collect Feedback's and sometime writing new FAQ's and Knowledgebase. I am experienced, competent and organized person with tested skills and capabilities in Customer Support with Wordpress, eBay, Blogs, eCommerce Websites etc. Technical support with Windows, Linux, Macintosh, Android, iOS and Windows Phones. Ticket and Live Chat with Right Now, Helpshit, Zendesk, Kayako, HP Service Desk, Livechat, Comm100, Zoho, Zopim, Livezilla, Velaro and many others. Being a graduate in Information Technology, I believe that my Skills, Experience, Knowledge as well as fluent English in verbal and written is vital for working for you. Additionally, I am highly organized, provides unsurpassed service, professionalism, invaluable support and knowledge. With an eye for details and intense passion for everything about online support, my enthusiasm for this industry is palpable. I marvel in accuracy reasonable turn around time, strong computer skills and I enjoy being an independent asset rather than a cost center.I have a friendly, professional demeanor and am a confident multitasker, allowing me to take on several responsibilities at once. I'm a quick learner and enthusiastic. I look forward to working with you as a customer service rep as well as your go-to guy for any additional projects you need assistance with. I have reliable internet connection with 5 Mbps upload and download and working HD Webcam, Skype, 40hours a week at my disposal to work for you. I was also a Top Provider in oDesk now Upwork Top 25 Providers in Odesk : http://www.odesk.com/community/oconomy/best_freelance_designers less

Overview Play video

Greetings! I have several years of customer service experience both online and over the phone and for the last 5 years, have been using Infusionsoft, Zendesk, Right Now, Help Shift , Focal Scope and many others to Offer Users Refunds, Apply and Cancel Subscriptions, Cancel and Resend Individual emails as part of an email series or newsletter's, Troubleshoot Technical issues; Reset Passwords, Collect Feedback's and sometime writing new FAQ's and Knowledgebase. I am experienced, competent and organized person with tested skills and capabilities in Customer Support with Wordpress, eBay, Blogs, eCommerce Websites etc. Technical support with Windows, Linux, Macintosh, Android, iOS and ... moreWindows Phones. Ticket and Live Chat with Right Now, Helpshit, Zendesk, Kayako, HP Service Desk, Livechat, Comm100, Zoho, Zopim, Livezilla, Velaro and many others. Being a graduate in Information Technology, I believe that my Skills, Experience, Knowledge as well as fluent English in verbal and written is vital for working for you. Additionally, I am highly organized, provides unsurpassed service, professionalism, invaluable support and knowledge. With an eye for details and intense passion for everything about online support, my enthusiasm for this industry is palpable. I marvel in accuracy reasonable turn around time, strong computer skills and I enjoy being an independent asset rather than a cost center.I have a friendly, professional demeanor and am a confident multitasker, allowing me to take on several responsibilities at once. I'm a quick learner and enthusiastic. I look forward to working with you as a customer service rep as well as your go-to guy for any additional projects you need assistance with. I have reliable internet connection with 5 Mbps upload and download and working HD Webcam, Skype, 40hours a week at my disposal to work for you. I was also a Top Provider in oDesk now Upwork Top 25 Providers in Odesk : http://www.odesk.com/community/oconomy/best_freelance_designers less

Avinash Chandra
Drop Here

Avinash Chandra

$15.00 /hr

Customer Service and Technical Support Guru

Hyderabad, India

Overview

Greetings! I have several years of customer service experience both online and over the phone and for the last 5 years, have been using Infusionsoft, Zendesk, Right Now, Help Shift , Focal Scope and many others to Offer Users Refunds, Apply and Cancel Subscriptions, Cancel and Resend Individual emails as part of an email series or newsletter's, Troubleshoot Technical issues; Reset Passwords, Collect Feedback's and sometime writing new FAQ's and Knowledgebase. I am experienced, competent and organized person with tested skills and ... morecapabilities in Customer Support with Wordpress, eBay, Blogs, eCommerce Websites etc. Technical support with Windows, Linux, Macintosh, Android, iOS and Windows Phones. Ticket and Live Chat with Right Now, Helpshit, Zendesk, Kayako, HP Service Desk, Livechat, Comm100, Zoho, Zopim, Livezilla, Velaro and many others. Being a graduate in Information Technology, I believe that my Skills, Experience, Knowledge as well as fluent English in verbal and written is vital for working for you. Additionally, I am highly organized, provides unsurpassed service, professionalism, invaluable support and knowledge. With an eye for details and intense passion for everything about online support, my enthusiasm for this industry is palpable. I marvel in accuracy reasonable turn around time, strong computer skills and I enjoy being an independent asset rather than a cost center.I have a friendly, professional demeanor and am a confident multitasker, allowing me to take on several responsibilities at once. I'm a quick learner and enthusiastic. I look forward to working with you as a customer service rep as well as your go-to guy for any additional projects you need assistance with. I have reliable internet connection with 5 Mbps upload and download and working HD Webcam, Skype, 40hours a week at my disposal to work for you. I was also a Top Provider in oDesk now Upwork Top 25 Providers in Odesk : http://www.odesk.com/community/oconomy/best_freelance_designers less

Avinash Chandra has added 3 portfolio pieces. Create an account to review them.

Work History and Feedback

  • Elance Recruiter

    Mar 2012 - Present
    Job in progress

    4 hours

    $10.96 / hr
    $39.46 earned

  • Mobile App Email Technical Support Agent

    Jan 2015 - Aug 2015
    5.00
    Hopefully, Nash will be able to work for us full time in the future. Right now, schedules did line up.

    163 hours


  • Windows Vista PC Support Expert

    Jan 2011 - Apr 2015
    No feedback given

    5 hours

    $9.50 / hr
    $50.74 earned

  • Web Development Project Manager/Customer Support

    May 2013
    2.80
    Stopped responding- gave him 2 days to get back and still have not heard from him

    31 hours

    $7.78 / hr
    $238.59 earned

  • Need a leaderboard banner

    Apr 2013
    5.00
    Easiest to work with on odesk so far. Great and super fast work.
    $5.56 earned
    Fixed Price

  • Technical Support

    Jan 2012 - Mar 2013
    5.00
    Did a good job.

    2,842 hours

    $6.00 / hr
    $17,326.04 earned

  • Computer repair and support

    Sep 2010 - Mar 2013
    No feedback given

    12 hours

    $8.89 / hr
    $105.17 earned

  • Wordpress Design and Editing

    Feb 2012 - Jul 2012
    5.00
    Great work. Second time hiring. Will hire again. Thanks.

    13 hours

    $11.11 / hr
    $148.10 earned

  • Evaluate Design Portfolios

    Apr 2012 - Jul 2012
    5.00
    Nash is very customer focused and efficient. I'd hire him again in a heartbeat!

    2 hours

    $11.11 / hr
    $22.22 earned

  • Website & Email Technical Customer Service

    Feb 2012 - Jun 2012
    4.60
    Thank you for your assistance.

    28 hours


  • Technical Support

    Feb 2011 - Jan 2012
    5.00
    Did a good job.

    2,284 hours

    $5.56 / hr
    $12,826.26 earned

  • View More (34)

Avinash Chandra has more jobs to show. Create an account to review them.

Tests

NameScore (out of 5)Time to Complete
Microsoft OutLook 2007 Test2.60Top 30%14 mins
Windows XP Test4.50Top 10%10 mins
Help Desk Certification3.60Top 20%20 mins
Knowledge of Windows 7 Skills Test3.65Top 30%7 mins
MS Word 2003 Test3.90Top 10%33 mins
Programming with C++ Test3.40Top 20%23 mins
Help Desk Certification3.40Top 30%19 mins
Computer Aptitude Test3.45Above Average8 mins
Virtual Assistant Skills Test3.35Above Average20 mins
Office Skills Test4.25Top 10%40 mins
UK English Basic Skills Test4.00Top 30%29 mins
Email Etiquette Certification4.15Top 30%21 mins
Customer Service Test4.40Top 30%18 mins
Telephone Etiquette Certification4.00Above Average18 mins
HTML5 Test3.20Above Average19 mins
Email Etiquette Certification4.00Above Average32 mins
English Spelling Test (U.S. Version)4.90Top 20%32 mins
U.S. English Basic Skills Test3.75Above Average18 mins
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6,898 hours worked
85 jobs
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More than 30 hrs/week
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