For the last 3 years, I have been trained and is well familiar about anything relating to web hosting which includes but not limited to the following: -emails (email handling, email support, email set up, email issues and troubleshooting steps to follow when an issue occur) -domains(registering a domain, function of a domain, types of domains, domain management, domain transfer processes), and anything about domains in general -hosting (hosting packages, scripting languages like html, php, asp, asp.net, perl, hosting operating systems and the script that works well with it -content management system softwares that works with it, content management system applications like wordpress, ... drupal, oscommerce, magento and other cms apps -ftp -databases both mysql and mssql -password protection -eshop -ssl -error pages. With the facts stated above, I have been able to encounter all of it on my previous job. With that said, as a technical support representative and a customer service representative at the same time, I also been able to experience different type of clients. Although, I have not experience actual hard core website development, I have been able to set up websites that uses WYSIWYG (What You See Is What You Get) application as well as installation of some content management system softwares like wordpress and the like. My main objective is for me to use the skills and abilities I have acquired over the years of working to a new job and along the way, hoping to be able to learn more interesting things. Moreover, I hope to land a job that I can work long term so to earn much for a future. Although, I can work both call and email assistance, I prefer or/interested in doing email projects since my typing skill is good and I find email work less of a job but more of a fun and challenging position or any offline or back end office work for matter. but . In conclusion, whatever opportunites come my way, I am sure I will be giving my all to meet my employer's needs.
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|Name||Score (out of 5)||Time to Complete|
|Telephone Etiquette Certification||3.85||Below Average||11 mins|
|Customer Service Test||4.10||Above Average||17 mins|
|English Vocabulary Test (U.S. Version)||4.25||Top 30%||32 mins|
|English Spelling Test (U.S. Version)||4.60||Above Average||14 mins|
|U.S. English Basic Skills Test||3.10||Below Average||31 mins|