Reynaldo M.
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Reynaldo M.

Phone Support, Live Chat Rep

$4.44/hr

Cebu, Philippines


Reynaldo M. has added 2 portfolio pieces. Create an account to review them.

I have more than 5 years of experience working as ... morea customer service rep handling basic to more complex issues and sales. My career started as a chat support rep assisting new and existing customers placing orders online. The last 3 years of working as an entry level rep before I became a Team Leader were spent as a phone support rep. My job involved general customer care processing new subscription, troubleshooting technical issues, applying credits, booking technician visit using different client CRM tools. I am proficient in English language both oral and written which helped me become successful in this business. I also have rich experience using Microsoft office (Word and Excel), Google Spreadsheet and Google Drive. Last November 2014 I was promoted as a Team Leader and currently managing a team of phone technical support reps. I am looking forward to work with you as a customer service. less

Overview

I have more than 5 years of experience working as a customer service rep handling basic to more complex issues and sales. My career started as a chat support rep assisting new and existing customers placing orders online. The last 3 years of working as an entry level rep before I became a Team Leader were spent as a phone support rep. My job involved general customer care processing new subscription, troubleshooting technical issues, applying credits, booking technician visit using different client CRM tools. I am proficient in English language both oral and written which helped me become successful in this ... morebusiness. I also have rich experience using Microsoft office (Word and Excel), Google Spreadsheet and Google Drive. Last November 2014 I was promoted as a Team Leader and currently managing a team of phone technical support reps. I am looking forward to work with you as a customer service. less

Reynaldo M.
Drop Here

Reynaldo M.

$4.44 /hr

Phone Support, Live Chat Rep

Cebu, Philippines

Overview

I have more than 5 years of experience working as a customer service rep handling basic to more complex issues and sales. My career started as a chat support rep assisting new and existing customers placing orders online. The last 3 years of working as an entry level rep before I became a Team Leader were spent as a phone support rep. My job involved general customer care processing new subscription, troubleshooting technical issues, applying credits, booking technician visit using ... moredifferent client CRM tools. I am proficient in English language both oral and written which helped me become successful in this business. I also have rich experience using Microsoft office (Word and Excel), Google Spreadsheet and Google Drive. Last November 2014 I was promoted as a Team Leader and currently managing a team of phone technical support reps. I am looking forward to work with you as a customer service. less

Reynaldo M. has added 2 portfolio pieces. Create an account to review them.

Work History and Feedback

  • Customer Support Representative

    Apr 2014
    1.80

    3 hours

    $4.44 / hr
    $11.10 earned

  • Customer Service for Ecommerce Brand Marketing Co.

    Oct 2013 - Nov 2013
    5.00
    GreatWorker!

    70 hours

    $3.00 / hr
    $535.00 earned

  • Answers Inbound Call's/Email

    Jun 2012 - Feb 2013
    5.00
    Very good! 100% Good Luck!

    639 hours

    $2.78 / hr
    $1,775.48 earned

Reynaldo M. has more jobs to show. Create an account to review them.

Tests

NameScore (out of 5)Time to Complete
Help Desk Certification4.00Top 10%19 mins
Adobe Photoshop CS3 Test4.10Top 10%16 mins
Customer Service Test4.50Top 20%14 mins
Call Center Skills Test3.75Above Average26 mins
Customer Service Test4.25Above Average20 mins
Email Etiquette Certification3.85Above Average11 mins
English Spelling Test (U.S. Version)4.75Top 30%20 mins
U.S. English Basic Skills Test3.50Above Average13 mins
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Work History
1,436 hours worked
9 jobs
Availability
Available
As Needed - Open to Offers
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