To obtain a job that would utilize my skills as a Training Coordinator, Article Writer, Expert Telemarketer or Professional VA. I have worked in a call center for almost 5 years--as a Customer Service Representative and a Training Coordinator. As a Customer Service Representative, I handled customer-related concerns for an Australian Mobile Company. I have excellent English verbal skills with neutral accent. As a Training Coordinator, I oversee Training activities the department. I have diverse roles starting from basic admin tasks to planning and forecasting training activities. These dynamic roles has equipped me with the skills and knowledge to perform inbound and outbound ... calls, both for customer-related concerns and sales or marketing calls. My previous work experience has also equipped me with the skills and knowledge to be a professional virtual assistant. I am adept in using MS Office applications such as Word, Excel and PowerPoint. I have excellent writing skills and have vast experience in article writing (including SEO efforts). I have experience in article spinning (using The Best Spinner) and website content building. I am honest and hardworking. I am fast in communication and works best under pressure. I am detail-oriented and results-oriented. I am a team player, fast-learner and highly trainable.
Jo-Ann Zapanta has added 4 portfolio pieces. Create an account to review them.
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|Name||Score (out of 5)||Time to Complete|
|Call Center Skills Test||4.50||Top 10%||15 mins|
|English Vocabulary Test (U.S. Version)||4.90||Top 10%||28 mins|
|MS Word 2003 Test||4.00||Top 10%||15 mins|
|Outbound Sales Skills Test||3.15||Top 20%||13 mins|
|MS Excel 2007 Test||4.00||Top 20%||31 mins|
|Customer Service Test||4.40||Top 30%||15 mins|
|Online Article Writing and Blogging Test (U.S. Version)||3.75||Above Average||18 mins|
|Email Etiquette Certification||4.00||Above Average||28 mins|
|English Spelling Test (U.S. Version)||4.90||Top 20%||12 mins|
|U.S. English Basic Skills Test||3.90||Top 30%||21 mins|