Jo-Ann Zapanta
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Jo-Ann Zapanta

Training Coordinator/Article Writer/Telemarketer/Professional VA


Las Pinas, Philippines


To obtain a job that would utilize my skills as a Training Coordinator, Article Writer, Expert Telemarketer or Professional VA. I have worked in a call center for almost 5 years--as a Customer Service Representative and a Training Coordinator. As a Customer Service Representative, I handled customer-related concerns for an Australian Mobile Company. I have excellent English verbal skills with neutral accent. As a Training Coordinator, I oversee Training activities the department. I have diverse roles starting from basic admin tasks to planning and forecasting training activities. These dynamic roles has equipped me with the skills and knowledge to perform inbound and outbound ... morecalls, both for customer-related concerns and sales or marketing calls. My previous work experience has also equipped me with the skills and knowledge to be a professional virtual assistant. I am adept in using MS Office applications such as Word, Excel and PowerPoint. I have excellent writing skills and have vast experience in article writing (including SEO efforts). I have experience in article spinning (using The Best Spinner) and website content building. I am honest and hardworking. I am fast in communication and works best under pressure. I am detail-oriented and results-oriented. I am a team player, fast-learner and highly trainable.  less

Jo-Ann Zapanta has added 4 portfolio pieces. Create an account to review them.

Work History and Feedback

  • Jan 2013 - Apr 2015

    CP INC. needs FILIPINO Writers!

    No feedback given

    $160.25 earned
    Fixed Price

  • Aug 2011 - Apr 2015

    Ongoing Article Writer Needed, Non-US and Highly Proficient in English Writing (20-40 hours per week)

    No feedback given

    $652.28 earned
    Fixed Price

  • May 2011 - Apr 2015

    Article Writers

    No feedback given

    $195.38 earned
    Fixed Price

  • Feb 2014 - May 2014

    word spinner

    No feedback given

    90 hours
    $3.33 / hr
    $276.95 earned

  • Feb 2011 - Jun 2013

    Article writers wanted ..

    No feedback given

    $21.66 earned
    Fixed Price

  • Jun 2012

    Development of Sales Report Template
    Quick response and follow up!
    $22.22 earned
    Fixed Price

  • View More (1)

Jo-Ann Zapanta has more jobs to show. Create an account to review them.


Name Score (out of 5) Time to Complete
Call Center Skills Test 4.50 Top 10% 15 mins
English Vocabulary Test (U.S. Version) 4.90 Top 10% 28 mins
MS Word 2003 Test 4.00 Top 10% 15 mins
Outbound Sales Skills Test 3.15 Top 20% 13 mins
MS Excel 2007 Test 4.00 Top 20% 31 mins
Customer Service Test 4.40 Top 30% 15 mins
Online Article Writing and Blogging Test (U.S. Version) 3.75 Above Average 18 mins
Email Etiquette Certification 4.00 Above Average 28 mins
English Spelling Test (U.S. Version) 4.90 Top 20% 12 mins
U.S. English Basic Skills Test 3.90 Top 30% 21 mins
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Work History

56% Job Success
2,385 hours worked
25 jobs


Less than 30 hrs/week


Phone Number: Verified

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