Mary Crawford
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Mary Crawford

Mgmt-Team Lead-Customer Care-V.A.-Sales-Writer


Lakeside, United States


I have specialized in the sales,customer service field as a manager and sales manager, top sales performer and Team leader creating an exemplary team to monitor Quality Assurance for the three major call centers of a National company Responsibilities included: - Leading the growth and development of my company's Quality monitoring. -Procuring top talent and carefully selecting exceptional candidates for the formation of an exemplary team. - Overseeing preparation of uniquely quantitative and qualitative QA reports on a daily, weekly, monthly and quarterly agent specific reporting criteria. . - Edit and distribute to reporting and process critical feedback to all ... more 3 call centers while discovering, managing, and resolving any discrepancies in information or processes. -Meeting on a weekly basis with the different teams for discussion of action items and training of customer care agents. -Preparation of itinerary and hosting weekly QA meetings with my team for a clear portrait of feedback across the globe and preparation of the teams weekly assignments. Accomplishments I am proud of include: -excellent managerial skills in office or performing online virtual assistant responsibilities! -High ranking percentile in communication and negotiation skills, phone, hospitality, email etiquette plus customer care. -Proficiency in business communications understanding that communication is the key to success! -I have received recognition for my careful attention to detail and ability to provide spot on feedback including meeting notes. - I am a publish writer, a foreign language and body language student. - I am tech savvy, a self starter and have an impeccable ability to work independently managing time well. - I pride myself with dedication and maintaining a great work ethic being completely trustworthy. -I am equally content following direction from one supervisor, as a team player, as a team leader or in a managerial setting. - I am very flexible with my hours and enjoy long term positions with an opportunity for advancement and working as many hours as possible. - I am an eager and quick study, always up for a new task contributing 100% effort ! References available I look forward to hearing from you, less

Mary Crawford has added 4 portfolio pieces. Create an account to review them.

Work History and Feedback

  • Jan 2015 - Jun 2015

    Keyword Specific Article Writing
    $33.34 earned
    Fixed Price

  • Jan 2015 - May 2015

    Writer needed for a trampoline reviews website. Native English speaker only.
    $106.67 earned
    Fixed Price

  • Jan 2015

    Book Reviews
    She has been a pleasure to work with. Her quality of work and professionalism make her top notch and my top recommendation. Rehiring.
    $22.22 earned
    Fixed Price

  • Jan 2015

    Looking for someone in USA. Ideal task for newcomer on odesk
    The working experience with Mary was awesome. No back and forth communication, she delivers her job on time as well. Truly a great professional.
    $5.56 earned
    Fixed Price

  • Dec 2012 - Jan 2013

    Ebook Writer Wanted
    Fantastic writer. Great work and good communicator!
    $55.56 earned
    Fixed Price

  • Dec 2012

    PERFECT FOR NEWBIES!! - Write a Short Product Review
    Thank you for the prompt response and great work. Highly recommended contractor. Thanks Mary.
    $5.56 earned
    Fixed Price

  • View More (1)

Mary Crawford has more jobs to show. Create an account to review them.


Name Score (out of 5) Time to Complete
Hospitality Terminology Test 4.75 Top 20% 21 mins
Negotiations Skills Test 4.25 Top 20% 17 mins
Resume Writing Skills Test 3.40 Top 30% 33 mins
Telephone Etiquette Certification 4.45 Top 10% 24 mins
Organizational Behavior Test 3.00 Above Average 25 mins
Internet Marketing Test 4.25 Top 20% 21 mins
Advertising Skills Certification 2.50 Above Average 12 mins
U.S. Word Usage Test 3.75 Top 30% 38 mins
Email Etiquette Certification 4.30 Top 20% 31 mins
Online Article Writing and Blogging Test (U.S. Version) 3.90 Above Average 19 mins
Customer Service Test 4.25 Above Average 19 mins
English Vocabulary Test (U.S. Version) 4.25 Top 30% 38 mins
Office Skills Test 3.90 Top 30% 21 mins
Windows XP Test 3.00 Above Average 35 mins
U.S. English Basic Skills Test 3.90 Top 30% 33 mins
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Work History

96% Job Success
7,639 hours worked
32 jobs


More than 30 hrs/week

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