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Mary Crawford
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Mary Crawford

Mgmt-Team Lead-Customer Care-V.A.-Sales-Writer

$15.56/hr

Lakeside, United States


Mary Crawford has added 4 portfolio piece. Create an account to review them.

I have specialized in the sales,customer service field as a ... more manager and sales manager, top sales performer and Team leader creating an exemplary team to monitor Quality Assurance for the three major call centers of a National company Responsibilities included: - Leading the growth and development of my company's Quality monitoring. -Procuring top talent and carefully selecting exceptional candidates for the formation of an exemplary team. - Overseeing preparation of uniquely quantitative and qualitative QA reports on a daily, weekly, monthly and quarterly agent specific reporting criteria. . - Edit and distribute to reporting and process critical feedback to all 3 call centers while discovering, managing, and resolving any discrepancies in information or processes. -Meeting on a weekly basis with the different teams for discussion of action items and training of customer care agents. -Preparation of itinerary and hosting weekly QA meetings with my team for a clear portrait of feedback across the globe and preparation of the teams weekly assignments. Accomplishments I am proud of include: -excellent managerial skills in office or performing online virtual assistant responsibilities! -High ranking percentile in communication and negotiation skills, phone, hospitality, email etiquette plus customer care. -Proficiency in business communications understanding that communication is the key to success! -I have received recognition for my careful attention to detail and ability to provide spot on feedback including meeting notes. - I am a publish writer, a foreign language and body language student. - I am tech savvy, a self starter and have an impeccable ability to work independently managing time well. - I pride myself with dedication and maintaining a great work ethic being completely trustworthy. -I am equally content following direction from one supervisor, as a team player, as a team leader or in a managerial setting. - I am very flexible with my hours and enjoy long term positions with an opportunity for advancement and working as many hours as possible. - I am an eager and quick study, always up for a new task contributing 100% effort ! References available I look forward to hearing from you, less

Overview

I have specialized in the sales,customer service field as a manager and sales manager, top sales performer and Team leader creating an exemplary team to monitor Quality Assurance for the three major call centers of a National company Responsibilities included: - Leading the growth and development of my company's Quality monitoring. -Procuring top talent and carefully selecting exceptional candidates for the formation of an exemplary team. - Overseeing preparation of uniquely quantitative and qualitative QA reports on a daily, weekly, monthly and quarterly agent specific reporting criteria. . - Edit and distribute to reporting and process critical feedback to all ... more 3 call centers while discovering, managing, and resolving any discrepancies in information or processes. -Meeting on a weekly basis with the different teams for discussion of action items and training of customer care agents. -Preparation of itinerary and hosting weekly QA meetings with my team for a clear portrait of feedback across the globe and preparation of the teams weekly assignments. Accomplishments I am proud of include: -excellent managerial skills in office or performing online virtual assistant responsibilities! -High ranking percentile in communication and negotiation skills, phone, hospitality, email etiquette plus customer care. -Proficiency in business communications understanding that communication is the key to success! -I have received recognition for my careful attention to detail and ability to provide spot on feedback including meeting notes. - I am a publish writer, a foreign language and body language student. - I am tech savvy, a self starter and have an impeccable ability to work independently managing time well. - I pride myself with dedication and maintaining a great work ethic being completely trustworthy. -I am equally content following direction from one supervisor, as a team player, as a team leader or in a managerial setting. - I am very flexible with my hours and enjoy long term positions with an opportunity for advancement and working as many hours as possible. - I am an eager and quick study, always up for a new task contributing 100% effort ! References available I look forward to hearing from you, less

Mary Crawford
Drop Here

Mary Crawford

$15.56 /hr

Mgmt-Team Lead-Customer Care-V.A.-Sales-Writer

Lakeside, United States

Overview

I have specialized in the sales,customer service field as a manager and sales manager, top sales performer and Team leader creating an exemplary team to monitor Quality Assurance for the three major call centers of a National company Responsibilities included: - Leading the growth and development of my company's Quality monitoring. -Procuring top talent and carefully selecting exceptional candidates for the formation of an exemplary team. - Overseeing preparation of uniquely quantitative and qualitative QA reports on a daily, weekly, ... moremonthly and quarterly agent specific reporting criteria. . - Edit and distribute to reporting and process critical feedback to all 3 call centers while discovering, managing, and resolving any discrepancies in information or processes. -Meeting on a weekly basis with the different teams for discussion of action items and training of customer care agents. -Preparation of itinerary and hosting weekly QA meetings with my team for a clear portrait of feedback across the globe and preparation of the teams weekly assignments. Accomplishments I am proud of include: -excellent managerial skills in office or performing online virtual assistant responsibilities! -High ranking percentile in communication and negotiation skills, phone, hospitality, email etiquette plus customer care. -Proficiency in business communications understanding that communication is the key to success! -I have received recognition for my careful attention to detail and ability to provide spot on feedback including meeting notes. - I am a publish writer, a foreign language and body language student. - I am tech savvy, a self starter and have an impeccable ability to work independently managing time well. - I pride myself with dedication and maintaining a great work ethic being completely trustworthy. -I am equally content following direction from one supervisor, as a team player, as a team leader or in a managerial setting. - I am very flexible with my hours and enjoy long term positions with an opportunity for advancement and working as many hours as possible. - I am an eager and quick study, always up for a new task contributing 100% effort ! References available I look forward to hearing from you, less

Mary Crawford has added 4 portfolio pieces. Create an account to review them.

Work History and Feedback

  • Writers needed, 50-150 words, super easy

    Jul 2015 - Present
    Job in progress
    $5.00 earned
    Fixed Price

  • Amazon.com Products Review Wanted

    Jan 2013 - Present
    Job in progress
    $16.67 earned
    Fixed Price

  • Writer needed for a trampoline reviews website.

    May 2015 - Aug 2016
    4.85
    Perfect!!!
    $140.00 earned
    Fixed Price

  • Keyword Specific Article Writing

    Jan 2015 - Jun 2015
    5.00
    $33.34 earned
    Fixed Price

  • Writer needed for a trampoline reviews website. Native English speaker only.

    Jan 2015 - May 2015
    4.70
    $106.67 earned
    Fixed Price

  • Book Reviews

    Jan 2015
    5.00
    She has been a pleasure to work with. Her quality of work and professionalism make her top notch and my top recommendation. Rehiring.
    $22.22 earned
    Fixed Price

  • Looking for someone in USA. Ideal task for newcomer on odesk

    Jan 2015
    5.00
    The working experience with Mary was awesome. No back and forth communication, she delivers her job on time as well. Truly a great professional.
    $5.56 earned
    Fixed Price

  • Ebook Writer Wanted

    Dec 2012 - Jan 2013
    5.00
    Fantastic writer. Great work and good communicator!
    $55.56 earned
    Fixed Price

  • PERFECT FOR NEWBIES!! - Write a Short Product Review

    Dec 2012
    5.00
    Thank you for the prompt response and great work. Highly recommended contractor. Thanks Mary.
    $5.56 earned
    Fixed Price

  • Ad placement

    Dec 2010 - Mar 2012
    No feedback given

    10 hours

    $4.72 / hr
    $47.20 earned

Mary Crawford has more jobs to show. Create an account to review them.

Tests

NameScore (out of 5)Time to Complete
Hospitality Terminology Test4.75Top 20%21 mins
Negotiations Skills Test4.25Top 20%17 mins
Resume Writing Skills Test3.40Top 30%33 mins
Telephone Etiquette Certification4.45Top 10%24 mins
Organizational Behavior Test3.00Above Average25 mins
Internet Marketing Test4.25Top 30%21 mins
Advertising Skills Certification2.50Above Average12 mins
Email Etiquette Certification4.30Top 20%31 mins
U.S. Word Usage Test3.75Above Average38 mins
Online Article Writing and Blogging Test (U.S. Version)3.90Above Average19 mins
Customer Service Test4.25Above Average19 mins
Office Skills Test3.90Top 30%21 mins
English Vocabulary Test (U.S. Version)4.25Above Average38 mins
Windows XP Test3.00Above Average35 mins
U.S. English Basic Skills Test3.90Above Average33 mins
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9,401 hours worked
34 jobs
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