Maria Cecilia Salinela
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Maria Cecilia Salinela

Customer Service & Support


Tokyo, Japan


I am an experienced Customer Service Representative. I have excellent customer service skills and technical background on Home phone, Mobile and DSL, acquired through more than 2 years of handling calls as a Customer Service Specialist. I have very good communication skills. I am articulate and good in dealing with management, peers, and staff. I've consistently met and exceeded goals set upon me. I am very flexible in working on different shifts as I have worked for US and Australian Accounts already. I had several trainings that helped me develop my Customer ... moreService skills. Through the years of giving quality Customer Service, I have learned to manage calls from different types of customers. I worked as a Customer Service Rep for ALLTEL and OPTUS. I have been given an opportunity to be the Assistant Team Lead who handles escalated calls when I was with ALLTEL. Currently I am connected with TELSTRA Mobile/Australian Account. I am efficient in upselling, handling billing, features, orders, basic troubleshooting and other service and account related issues. I am looking forward to hear from you soon. I am willing to work full time. I am really seeking for opportunities to be able to work at home. I am considering giving up my work if I will be given the opportunity to work online. Thank you. less

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Name Score (out of 5) Time to Complete
Telephone Etiquette Certification 4.45 Top 10% 20 mins
Email Etiquette Certification 4.45 Top 10% 35 mins
Call Center Skills Test 3.50 Below Average 14 mins
English Spelling Test (U.S. Version) 4.90 Top 20% 24 mins
English Vocabulary Test (U.S. Version) 4.10 Above Average 18 mins
Windows XP Test 3.25 Above Average 31 mins
Customer Service Test 3.75 Below Average 15 mins
Office Skills Test 3.50 Below Average 31 mins
U.S. English Basic Skills Test 3.25 Below Average 29 mins

Work History

693 hours worked
3 jobs


More than 30 hrs/week

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