I have been in the Customer Service Business for almost 10 years. I have worked under several US companies providing both Customer Support and Technical Support. I have also been a Supervisor for four years handling 10-15 customer and technical support representatives. Before I started with this business, I used to work for one of the most prestigious companies in the world - DuPont Sustainable Solutions. With great qualities such as being detail-oriented, organized and professional, working with me is a breeze because I make sure that everything is done perfectly and on time. ... I do not shy away from new challenges and is always keen on learning new things and having new experiences. I understand that quality and efficiency goes hand in hand. I educate myself with the new trends about the Virtual Assistant business and is very open to test new software or new services that will produce quality work and client satisfaction. I provide the following services: Extensive Research, Data Collecting and Reporting.Exemplary Writing Skills. Document Preparation, Proof Reading and Editing. Employee Management and Team Building. Transcription and Data Entry. Customer Service Management. Sales and Marketing. Travel Arrangements.Virtual Office, Lobby and Estate Management.Handling of Confidential Material. Basic Technical Support. Social Media Management. My skills are as follows: Professional Telephone Manner.Exceptional Communication Skills with Top Decision Makers. Superior Organizational Skills. Above Average Computer Skills.Typing Skills of 40WPM with 100% accuracy. Social Media Skills. Strong Problem Solving Skills. Knowledgeable in MS Office and all of its components. Knowledgeable in Basic Photo Editing. Knowledgeable in using Google Apps. Knowledgeable in Basic video making using Windows Movie Maker. My recent accomplishment is passing the TOEFL iBT with a score of 109/120. I am available in the following time zones: Atlantic Standard Time (AST), Eastern Standard Time (EST), Central Standard Time (CST), Mountain Standard Time (MST), Pacific Standard Time (PST), Alaskan Standard Time (AKST) and Hawaii-Aleutian Standard Time (HST). I am also available for various International Time Zone projects. I have my own US number with unlimited calls and text and I also have the ability to send fax, conduct conference calls, video conferencing and call transfer.
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|Name||Score (out of 5)||Time to Complete|
|Time Management Test||2.90||Above Average||13 mins|
|Organizational Behavior Test||3.10||Top 30%||14 mins|
|Virtual Assistant Skills Test||3.60||Top 20%||14 mins|
|Help Desk Certification||3.40||Top 30%||14 mins|
|Call Center Skills Test||4.10||Top 20%||11 mins|
|Email Etiquette Certification||4.30||Top 20%||14 mins|
|Customer Service Test||4.10||Above Average||11 mins|
|Office Skills Test||3.90||Top 30%||11 mins|
|U.S. English Basic Skills Test||3.60||Above Average||14 mins|
|U.S. English Basic Skills Test||3.60||Above Average||18 mins|