Poonam Sharma
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Poonam Sharma

Customer Support Manager/Virtual Assistant


Indore, India


For 5 years, I have been with the call center industry-working with large US-based companies as Technical Support, Customer Service,Representative.I provide the highest quality of work to meet the clients full satisfaction. I'm Hardworking, Honest, Trustworthy, Reliable in Handling confidential matters, Professional to work with, Detail oriented with strong ability to understand specific instruction. Seeking a challenging opportunity where I will be able to utilize my strong organizational skills, educational background, and ability to work well with people, which will allow me to grow personally and professionally. I am self-motivated and able to work both independently and as collaborative team member.

Work History and Feedback

  • Sep 2012 - Jul 2013

    Recruitment consultants
    excellent contractor
    2,097 hours
    $1.33 / hr
    $2,788.36 earned

  • Jan 2013 - Feb 2013

    Testers needed
    great job
    $1.11 / hr
    $1.50 earned

  • Nov 2012 - Feb 2013

    Virtual Assistant need who can contact BPOs/Call Centers

    No feedback given

    4 hours
    $2.00 / hr
    $8.00 earned

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Name Score (out of 5) Time to Complete
Customer Service Test 4.60 Top 10% 25 mins
Call Center Skills Test 3.40 Below Average 21 mins
Telephone Etiquette Certification 3.45 Below Average 22 mins
U.S. English Basic Skills Test 3.00 Below Average 26 mins

Work History

100% Job Success
5,639 hours worked
11 jobs


More than 30 hrs/week

Associated with

Agency logo
SPNY Services
396 hours

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