I have more than five years experience in the call center industry in the Philippines. Before this I have experience as a customer support representative and also as a technical support representative. I have worked for SBC Yahoo, American Express, Dell, Earthlink and Western Union. I have more than three years experience working with oDesk buyers. I have worked for oDesk.com itself, Guitarcontrol.com and Citymax.com. I am familiar with the scope of work that is required for both customer and technical support. I can be trained and can learn on my own so that I will be familiar with ... all aspects of a product.
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|Name||Score (out of 5)||Time to Complete|
|Customer Service Test||4.60||Top 10%||9 mins|
|U.S. English Chicago Style Editing Skills Test (For Writing Professionals)||3.25||Above Average||19 mins|
|English Vocabulary Test (U.S. Version)||4.60||Top 10%||15 mins|
|Email Etiquette Certification||4.00||Above Average||18 mins|
|U.S. English Basic Skills Test||4.50||Top 10%||10 mins|
|Call Center Skills Test||3.50||Below Average||17 mins|
|Office Skills Test||3.50||Below Average||9 mins|
|U.S. English Basic Skills Test||3.90||Top 30%||8 mins|