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Paulo J Solana
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Paulo J Solana

Virtual Assistant/Amazon Product Lister/Customer Support- Email/Chat

$4.44/hr

Davao, Philippines

I am currently a Virtual Assistant/Amazon Product Lister for a ... moreBPO company since 2014. I have more than seven years experience working with oDesk buyers. I have worked for oDesk.com itself, Guitarcontrol.com and Citymax.com. I am familiar with the scope of work that is required for both customer and technical support. I have more than five years experience in the call center industry in the Philippines. Before this I have experience as a customer support representative and also as a technical support representative. I have worked for SBC Yahoo, American Express, Dell, Earthlink and Western Union. I am highly trainable and will have a small learning curve. I need minimal supervision and I am proactive in learning a new product or service so that I will be familiar with all aspects of a product. less

Overview

I am currently a Virtual Assistant/Amazon Product Lister for a BPO company since 2014. I have more than seven years experience working with oDesk buyers. I have worked for oDesk.com itself, Guitarcontrol.com and Citymax.com. I am familiar with the scope of work that is required for both customer and technical support. I have more than five years experience in the call center industry in the Philippines. Before this I have experience as a customer support representative and also as a technical support representative. I have worked for SBC Yahoo, American Express, Dell, Earthlink and Western Union. I am highly ... moretrainable and will have a small learning curve. I need minimal supervision and I am proactive in learning a new product or service so that I will be familiar with all aspects of a product. less

Paulo J Solana
Drop Here

Paulo J Solana

$4.44 /hr

Virtual Assistant/Amazon Product Lister/Customer Support- Email/Chat

Davao, Philippines

Overview

I am currently a Virtual Assistant/Amazon Product Lister for a BPO company since 2014. I have more than seven years experience working with oDesk buyers. I have worked for oDesk.com itself, Guitarcontrol.com and Citymax.com. I am familiar with the scope of work that is required for both customer and technical support. I have more than five years experience in the call center industry in the Philippines. Before this I have experience as a customer support representative and also as ... morea technical support representative. I have worked for SBC Yahoo, American Express, Dell, Earthlink and Western Union. I am highly trainable and will have a small learning curve. I need minimal supervision and I am proactive in learning a new product or service so that I will be familiar with all aspects of a product. less

Work History and Feedback

  • Full Time CS/Tech Support

    Jun 2013
    No feedback given

    6 hours


  • Technical Support Rep with basic HTML knowledge

    Nov 2010 - Apr 2013
    3.45
    Paulo is a smart, enthusiastic team member. We appreciated that he made some great improvements while he was with us. We wish him all the best in the future.

    4,822 hours

    $5.56 / hr
    $26,447.28 earned

  • Customer Service Ticket Sorter and Friendly Responder

    Oct 2009 - Jul 2011
    5.00
    Paulo did a great job for us. He has excellent skills and communication abilities, and excellent English. Also he is an excellent value. I would recommend him to any one looking for a reliable customer service agent.

    2,833 hours

    $4.44 / hr
    $9,970.13 earned

  • Customer Support rep

    Sep 2010 - Dec 2010
    2.95
    The freelancer has made this comment private

    58 hours

    $5.56 / hr
    $323.22 earned

  • Customer Service Agent With Experience In Online Marketing (To hire Full Time ASAP)

    Jun 2010 - Jul 2010
    4.25
    I would say, just about average.

    171 hours

    $2.27 / hr
    $388.95 earned

  • Article Writer/Blogger

    Mar 2010 - Jun 2010
    5.00

    95 hours

    $3.61 / hr
    $344.18 earned

  • Customer Support Representative - Computer Software Company

    Jan 2010 - Jun 2010
    No feedback given

    644 hours

    $4.00 / hr
    $2,599.36 earned

  • Blog Writers Needed 5-10 per day- 50 blogs per week

    Mar 2010 - May 2010
    No feedback given
    $73.34 earned
    Fixed Price

  • Re-write 5 pre-written articles @ $1.40 ea.

    Mar 2010
    5.00
    Thanks
    $7.78 earned
    Fixed Price

  • Tier 1 Support Technician

    Jan 2010
    5.00
    Paulo, Is a good service tech, I was really looking for someone who can work weekends

    3 hours

    $5.56 / hr
    $17.63 earned

  • View More (3)

Paulo J Solana has more jobs to show. Create an account to review them.

Tests

NameScore (out of 5)Time to Complete
Customer Service Test4.60Top 10%9 mins
U.S. English Chicago Style Editing Skills Test (For Writing Professionals)3.25Above Average19 mins
English Vocabulary Test (U.S. Version)4.60Top 20%15 mins
Email Etiquette Certification4.00Above Average18 mins
Call Center Skills Test3.50Below Average17 mins
U.S. English Basic Skills Test4.50Top 10%10 mins
Office Skills Test3.50Below Average9 mins
U.S. English Basic Skills Test3.90Above Average8 mins
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Work History
10,740 hours worked
21 jobs
Availability
Available
More than 30 hrs/week
Profile Link
Verifications
Phone Number: Verified
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