Paulo J Solana
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Paulo J Solana

Customer Support- Email/Chat


Davao, Philippines


I have more than five years experience in the call center industry in the Philippines. Before this I have experience as a customer support representative and also as a technical support representative. I have worked for SBC Yahoo, American Express, Dell, Earthlink and Western Union. I have more than three years experience working with oDesk buyers. I have worked for itself, and I am familiar with the scope of work that is required for both customer and technical support. I can be trained and can learn on my own so that I will be familiar with ... moreall aspects of a product. less

Work History and Feedback

  • Jun 2013

    Full Time CS/Tech Support

    No feedback given

    6 hours

  • Nov 2010 - Apr 2013

    Technical Support Rep with basic HTML knowledge
    Paulo is a smart, enthusiastic team member. We appreciated that he made some great improvements while he was with us. We wish him all the best in the future.
    4,822 hours
    $5.56 / hr
    $26,447.28 earned

  • Oct 2009 - Jul 2011

    Customer Service Ticket Sorter and Friendly Responder
    Paulo did a great job for us. He has excellent skills and communication abilities, and excellent English. Also he is an excellent value. I would recommend him to any one looking for a reliable customer service agent.
    2,833 hours
    $4.44 / hr
    $9,970.13 earned

  • Sep 2010 - Dec 2010

    Customer Support rep
    The freelancer has made this comment private
    58 hours
    $5.56 / hr
    $323.22 earned

  • Jun 2010 - Jul 2010

    Customer Service Agent With Experience In Online Marketing (To hire Full Time ASAP)
    I would say, just about average.
    171 hours
    $2.27 / hr
    $388.95 earned

  • Mar 2010 - Jun 2010

    Article Writer/Blogger
    95 hours
    $3.61 / hr
    $344.18 earned

  • View More (7)

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Name Score (out of 5) Time to Complete
Customer Service Test 4.60 Top 10% 9 mins
U.S. English Chicago Style Editing Skills Test (For Writing Professionals) 3.25 Above Average 19 mins
English Vocabulary Test (U.S. Version) 4.60 Top 10% 15 mins
Email Etiquette Certification 4.00 Above Average 18 mins
U.S. English Basic Skills Test 4.50 Top 10% 10 mins
Call Center Skills Test 3.50 Below Average 17 mins
Office Skills Test 3.50 Below Average 9 mins
U.S. English Basic Skills Test 3.90 Top 30% 8 mins

Work History

50% Job Success
10,740 hours worked
21 jobs


More than 30 hrs/week


Phone Number: Verified

Associated with

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567 hours

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