Glenneth P.
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Glenneth P.

Email, Live Chat, Phone Support Representative

$5.56/hr

Las Pinas, Philippines

Overview

I am multi-skilled and I have a good experience working with computers and in dealing with different types of customers and in providing solutions to issues in a timely and accurate manner. I have a solid administrative experience. I am very diligent, reliable and good at following instructions. I have a keen eye for detail and I always triple check my work to avoid making mistakes. I also have experience working as Customer Support Representative for different BPO companies in the Philippines, where I have handled both inbound and outbound calls. I am looking forward to work with the company for ... moreas long as it needs my expertise. less

Work History and Feedback

  • Jul 2014 - Mar 2015

    All Star Philippines Support Representative for Exciting Web Company
    2.20
    1,252 hours

  • Jul 2014 - Sep 2014

    Outbound calling to USA numbers during daytime USA hours to get additional details for customer requests
    5.00
    Thank you
    47 hours
    $2.78 / hr
    $132.05 earned

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Tests

Name Score (out of 5) Time to Complete
MS PowerPoint 2000 Test 2.50 Top 30% 21 mins
Business Plans Test 4.10 Above Average 9 mins
U.S. English Punctuation and Mechanics Test 3.40 Below Average 21 mins
Marketing Methods and Techniques Test 3.25 Below Average 12 mins
Email Etiquette Certification 4.45 Top 10% 13 mins
Creative Writing Test - Fiction (UK Version) 2.60 Below Average 16 mins
Telephone Etiquette Certification 4.30 Top 20% 16 mins
Call Center Skills Test 4.10 Top 20% 16 mins
Help Desk Certification 2.90 Below Average 14 mins
Creative Writing Test - Fiction (U.S. Version) 2.75 Below Average 10 mins
Customer Service Test 4.40 Top 30% 19 mins
Online Article Writing and Blogging Test (U.S. Version) 3.90 Above Average 12 mins
Email Etiquette Certification 4.00 Above Average 12 mins
Telephone Etiquette Certification 3.85 Below Average 12 mins
Online Article Writing and Blogging Test (U.S. Version) 3.25 Below Average 12 mins
UK English Basic Skills Test 3.50 Above Average 15 mins
U.S. Word Usage Test 2.60 Below Average 15 mins
English Spelling Test (U.S. Version) 4.90 Top 20% 14 mins
Upwork Readiness Test for Independent Contractors and Company Managers 4.20 Below Average 4 mins
Call Center Skills Test 2.50 Below Average 22 mins
English Spelling Test (U.S. Version) 4.75 Top 30% 15 mins
Office Skills Test 3.50 Below Average 15 mins
English Vocabulary Test (U.S. Version) 3.40 Below Average 19 mins
U.S. English Basic Skills Test 3.75 Above Average 18 mins

Work History

67% Job Success
2,666 hours worked
9 jobs

Availability

Available
More than 30 hrs/week

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