Inderpartap Tiwana
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Inderpartap Tiwana



Patiala, India


[About the last job: It was never completed due to certain medical circumstances and also the company I transferred the job could not complete the tasks in time(never informed me too) - I accept full responsibility and I understand the client should have her refund, which I will definitely do that once I have enough money in the account. In 2014, I had appeared for MCSE 2012 ( as well as intern for CCNP - never checked Upwork profile till just today. Please contact to know more about this incident.] Accomplished Help Desk professional with 8+ years of experience ... morein Computer and Network Operations, Website and Domain Management as well as front desk executive. Versatile, quality-driven Technical/ Non-Technical service specialist with a proven track record of establishing and maintaining strong relationships with customers leading to complete satisfaction and repeat/ referral business. Excellent communication and diagnostic skills, consistently solve problems reputation for productivity, complex problem resolution and professionalism. Able to manage multiple tasks in high-volume environments and relate to customers with a wide range of backgrounds & experiences. Proactive self-starter known to initiate process and system improvements to increase system stability and staff productivity. Technical Skills: Technical Support: Email, Live chat, Voice support, Front desk Languages: HTML, CSS, DHTML, Javascript, PHP, VB Website Technologies: WordPress, Joomla (Set up, advanced customization, plugins management), Domains hosting, DNS management, Google Apps integration Operating System: Windows 98, XP, Me, NT, 2003 Server, 2008 Server, Windows 7, Windows 2008, Linux, Backtrack Applications: MySQL, MS Access, Email clients configuration, Server configuration, CRM, Iphone installing, set up, jailbreaking Computer Networks: LAN set up and management, Network Troubleshooting, Server set up, Active Directory set up, Security, Troubleshooting [Completed training for MCSE and CCNA] Key Skills: • Problem Resolution Strategies • Computer Literacy • Customer Satisfaction • Data Entry Exposure • Service Improvements • Databases Exposure • Workflow Prioritization • Front Desk Operations • Customer Relations Management • Call Center Operations less

Work History and Feedback

  • Apr 2013 - Sep 2013

    Technical assistant with average knowledge on webdevelopment needed urgently.
    Though Inder was an asset to our Technical team, he was also extraordinarily helpful in other areas of company. His Customer Service and Technical skills are as much as effective as his experience in web development especially dealing with WordPress, Joomla or similar work. From customer service point of view, Inder has made a good repu among clients and handled technical queries as per the requirement. In addition he was preparing Production handover or technical documents.
    915 hours
    $2.22 / hr
    $2,065.00 earned

  • Feb 2013 - Apr 2013

    Technical assistant with average knowledge on webdevelopment needed urgently.
    Inder is a great guy to work with. We just end the contract as we are increasing his rate. :)
    330 hours
    $1.11 / hr
    $365.92 earned

  • Feb 2013

    Assistance with Back-up/Updating Wordpress Website
    I could not be more pleased with Inder. He was fast, great communication, excellent quality of work, made great recommendations and implemented them - in short, everything I needed help with on this Wordpress site - and then some. He will absolutely be my go-to Wordpress person from now on. Highly recommend.
    $185.33 earned
    Fixed Price

Inderpartap Tiwana has more jobs to show. Create an account to review them.


Name Score (out of 5) Time to Complete
Call Center Skills Test 4.60 Top 10% 24 mins
Help Desk Certification 3.75 Top 10% 30 mins
Adobe Photoshop CS3 Test 4.00 Top 20% 16 mins
Adobe Photoshop CS5 Extended Test 3.60 Top 30% 25 mins
Office Skills Test 4.40 Top 10% 27 mins
Technical Writing Skills Certification 3.10 Above Average 35 mins
Windows XP Test 4.10 Top 10% 23 mins
Customer Service Test 4.25 Above Average 30 mins
Email Etiquette Certification 4.00 Above Average 20 mins
English Spelling Test (U.S. Version) 4.75 Top 30% 24 mins
U.S. English Basic Skills Test 3.60 Above Average 36 mins

Work History

1,308 hours worked
6 jobs


More than 30 hrs/week


Phone Number: Verified

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