Inderpartap Tiwana
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Inderpartap Tiwana

Consultant

$6.67/hr

Patiala, India

[About the last job: It was never completed due to ... morecertain medical circumstances and also the company I transferred the job could not complete the tasks in time(never informed me too) - I accept full responsibility and I understand the client should have her refund, which I will definitely do that once I have enough money in the account. In 2014, I had appeared for MCSE 2012 (http://www.mycertprofile.com/Profile/8349215522/87/1483/share) as well as intern for CCNP - never checked Upwork profile till just today. Please contact to know more about this incident.] Accomplished Help Desk professional with 8+ years of experience in Computer and Network Operations, Website and Domain Management as well as front desk executive. Versatile, quality-driven Technical/ Non-Technical service specialist with a proven track record of establishing and maintaining strong relationships with customers leading to complete satisfaction and repeat/ referral business. Excellent communication and diagnostic skills, consistently solve problems reputation for productivity, complex problem resolution and professionalism. Able to manage multiple tasks in high-volume environments and relate to customers with a wide range of backgrounds & experiences. Proactive self-starter known to initiate process and system improvements to increase system stability and staff productivity. Technical Skills: Technical Support: Email, Live chat, Voice support, Front desk Languages: HTML, CSS, DHTML, Javascript, PHP, VB Website Technologies: WordPress, Joomla (Set up, advanced customization, plugins management), Domains hosting, DNS management, Google Apps integration Operating System: Windows 98, XP, Me, NT, 2003 Server, 2008 Server, Windows 7, Windows 2008, Linux, Backtrack Applications: MySQL, MS Access, Email clients configuration, Server configuration, CRM, Iphone installing, set up, jailbreaking Computer Networks: LAN set up and management, Network Troubleshooting, Server set up, Active Directory set up, Security, Troubleshooting [Completed training for MCSE and CCNA] Key Skills: • Problem Resolution Strategies • Computer Literacy • Customer Satisfaction • Data Entry Exposure • Service Improvements • Databases Exposure • Workflow Prioritization • Front Desk Operations • Customer Relations Management • Call Center Operations less

Overview

[About the last job: It was never completed due to certain medical circumstances and also the company I transferred the job could not complete the tasks in time(never informed me too) - I accept full responsibility and I understand the client should have her refund, which I will definitely do that once I have enough money in the account. In 2014, I had appeared for MCSE 2012 (http://www.mycertprofile.com/Profile/8349215522/87/1483/share) as well as intern for CCNP - never checked Upwork profile till just today. Please contact to know more about this incident.] Accomplished Help Desk professional with 8+ years of experience in Computer ... moreand Network Operations, Website and Domain Management as well as front desk executive. Versatile, quality-driven Technical/ Non-Technical service specialist with a proven track record of establishing and maintaining strong relationships with customers leading to complete satisfaction and repeat/ referral business. Excellent communication and diagnostic skills, consistently solve problems reputation for productivity, complex problem resolution and professionalism. Able to manage multiple tasks in high-volume environments and relate to customers with a wide range of backgrounds & experiences. Proactive self-starter known to initiate process and system improvements to increase system stability and staff productivity. Technical Skills: Technical Support: Email, Live chat, Voice support, Front desk Languages: HTML, CSS, DHTML, Javascript, PHP, VB Website Technologies: WordPress, Joomla (Set up, advanced customization, plugins management), Domains hosting, DNS management, Google Apps integration Operating System: Windows 98, XP, Me, NT, 2003 Server, 2008 Server, Windows 7, Windows 2008, Linux, Backtrack Applications: MySQL, MS Access, Email clients configuration, Server configuration, CRM, Iphone installing, set up, jailbreaking Computer Networks: LAN set up and management, Network Troubleshooting, Server set up, Active Directory set up, Security, Troubleshooting [Completed training for MCSE and CCNA] Key Skills: • Problem Resolution Strategies • Computer Literacy • Customer Satisfaction • Data Entry Exposure • Service Improvements • Databases Exposure • Workflow Prioritization • Front Desk Operations • Customer Relations Management • Call Center Operations less

Inderpartap Tiwana
Drop Here

Inderpartap Tiwana

$6.67 /hr

Consultant

Patiala, India

Overview

[About the last job: It was never completed due to certain medical circumstances and also the company I transferred the job could not complete the tasks in time(never informed me too) - I accept full responsibility and I understand the client should have her refund, which I will definitely do that once I have enough money in the account. In 2014, I had appeared for MCSE 2012 (http://www.mycertprofile.com/Profile/8349215522/87/1483/share) as well as intern for CCNP - never checked Upwork profile till ... morejust today. Please contact to know more about this incident.] Accomplished Help Desk professional with 8+ years of experience in Computer and Network Operations, Website and Domain Management as well as front desk executive. Versatile, quality-driven Technical/ Non-Technical service specialist with a proven track record of establishing and maintaining strong relationships with customers leading to complete satisfaction and repeat/ referral business. Excellent communication and diagnostic skills, consistently solve problems reputation for productivity, complex problem resolution and professionalism. Able to manage multiple tasks in high-volume environments and relate to customers with a wide range of backgrounds & experiences. Proactive self-starter known to initiate process and system improvements to increase system stability and staff productivity. Technical Skills: Technical Support: Email, Live chat, Voice support, Front desk Languages: HTML, CSS, DHTML, Javascript, PHP, VB Website Technologies: WordPress, Joomla (Set up, advanced customization, plugins management), Domains hosting, DNS management, Google Apps integration Operating System: Windows 98, XP, Me, NT, 2003 Server, 2008 Server, Windows 7, Windows 2008, Linux, Backtrack Applications: MySQL, MS Access, Email clients configuration, Server configuration, CRM, Iphone installing, set up, jailbreaking Computer Networks: LAN set up and management, Network Troubleshooting, Server set up, Active Directory set up, Security, Troubleshooting [Completed training for MCSE and CCNA] Key Skills: • Problem Resolution Strategies • Computer Literacy • Customer Satisfaction • Data Entry Exposure • Service Improvements • Databases Exposure • Workflow Prioritization • Front Desk Operations • Customer Relations Management • Call Center Operations less

Work History and Feedback

  • Technical assistant with average knowledge on webdevelopment needed urgently.

    Apr 2013 - Sep 2013
    5.00
    Though Inder was an asset to our Technical team, he was also extraordinarily helpful in other areas of company. His Customer Service and Technical skills are as much as effective as his experience in web development especially dealing with WordPress, Joomla or similar work. From customer service point of view, Inder has made a good repu among clients and handled technical queries as per the requirement. In addition he was preparing Production handover or technical documents.

    915 hours

    $2.22 / hr
    $2,065.00 earned

  • Technical assistant with average knowledge on webdevelopment needed urgently.

    Feb 2013 - Apr 2013
    5.00
    Inder is a great guy to work with. We just end the contract as we are increasing his rate. :)

    330 hours

    $1.11 / hr
    $365.92 earned

  • Assistance with Back-up/Updating Wordpress Website

    Feb 2013
    5.00
    I could not be more pleased with Inder. He was fast, great communication, excellent quality of work, made great recommendations and implemented them - in short, everything I needed help with on this Wordpress site - and then some. He will absolutely be my go-to Wordpress person from now on. Highly recommend.
    $185.33 earned
    Fixed Price

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Tests

NameScore (out of 5)Time to Complete
Call Center Skills Test4.60Top 10%24 mins
Help Desk Certification3.75Top 10%30 mins
Adobe Photoshop CS3 Test4.00Top 20%16 mins
Office Skills Test4.40Top 10%27 mins
Technical Writing Skills Certification3.10Above Average35 mins
Adobe Photoshop CS5 Extended Test3.60Above Average25 mins
Windows XP Test4.10Top 10%23 mins
Email Etiquette Certification4.00Above Average20 mins
Customer Service Test4.25Above Average30 mins
English Spelling Test (U.S. Version)4.75Top 30%24 mins
U.S. English Basic Skills Test3.60Above Average36 mins
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Work History
1,308 hours worked
6 jobs
Availability
Available
More than 30 hrs/week
Profile Link
Verifications
Phone Number: Verified
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