I communicated information clearly and accurately. Excellent public relations and customer contact ability. Proven ability to handle large volume calls in a professional and courteous manner. Strong background in both client and vendor relations. Proven successful sales leader, trainer, and motivator. Experienced in both customer service and supervisory positions. A positive and confident personality blended with a strong work ethic. Ability to work effectively under minimal supervision. Accurate, assertive, adaptable. Effectively manage many different responsibilities simultaneously. Provide support to clients/prospects surrounding basic and advanced usage of software products through inbound and outbound phone calls and email.Assisted in Training internal staff ... on new/modified features of software with each release, as well as known issues for product features and how to work around them when needed.
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|Name||Score (out of 5)||Time to Complete|
|Call Center Skills Test||4.00||Top 30%||15 mins|
|Telephone Etiquette Certification||4.15||Top 30%||12 mins|
|Email Etiquette Certification||4.00||Above Average||16 mins|
|Customer Service Test||4.10||Above Average||13 mins|