Crystal K.
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Crystal K.

*Customer Service/Account Manager/Tech Support**

$16.67/hr

Milford PA, United States


Crystal K. has added 1 portfolio piece. Create an account to review it.

I communicated information clearly and accurately. Excellent public relations and ... morecustomer contact ability. Proven ability to handle large volume calls in a professional and courteous manner. Strong background in both client and vendor relations. Proven successful sales leader, trainer, and motivator. Experienced in both customer service and supervisory positions. A positive and confident personality blended with a strong work ethic. Ability to work effectively under minimal supervision. Accurate, assertive, adaptable. Effectively manage many different responsibilities simultaneously. Provide support to clients/prospects surrounding basic and advanced usage of software products through inbound and outbound phone calls and email.Assisted in Training internal staff on new/modified features of software with each release, as well as known issues for product features and how to work around them when needed. less

Overview

I communicated information clearly and accurately. Excellent public relations and customer contact ability. Proven ability to handle large volume calls in a professional and courteous manner. Strong background in both client and vendor relations. Proven successful sales leader, trainer, and motivator. Experienced in both customer service and supervisory positions. A positive and confident personality blended with a strong work ethic. Ability to work effectively under minimal supervision. Accurate, assertive, adaptable. Effectively manage many different responsibilities simultaneously. Provide support to clients/prospects surrounding basic and advanced usage of software products through inbound and outbound phone calls and email.Assisted in Training internal staff ... moreon new/modified features of software with each release, as well as known issues for product features and how to work around them when needed. less

Crystal K.
Drop Here

Crystal K.

$16.67 /hr

*Customer Service/Account Manager/Tech Support**

Milford PA, United States

Overview

I communicated information clearly and accurately. Excellent public relations and customer contact ability. Proven ability to handle large volume calls in a professional and courteous manner. Strong background in both client and vendor relations. Proven successful sales leader, trainer, and motivator. Experienced in both customer service and supervisory positions. A positive and confident personality blended with a strong work ethic. Ability to work effectively under minimal supervision. Accurate, assertive, adaptable. Effectively manage many different responsibilities simultaneously. Provide support to clients/prospects ... moresurrounding basic and advanced usage of software products through inbound and outbound phone calls and email.Assisted in Training internal staff on new/modified features of software with each release, as well as known issues for product features and how to work around them when needed. less

Crystal K. has added 1 portfolio piece. Create an account to review it.

Work History and Feedback

  • Customer Service Agent Needed for Phone, Email and Chat

    Aug 2009 - Jan 2010
    5.00

    478 hours

    $10.00 / hr
    $4,832.35 earned

Crystal K. has more jobs to show. Create an account to review them.

Tests

NameScore (out of 5)Time to Complete
Call Center Skills Test4.00Top 30%15 mins
Telephone Etiquette Certification4.15Top 30%12 mins
Call Center Skills Test3.75Above Average18 mins
Email Etiquette Certification4.00Above Average16 mins
Customer Service Test4.10Above Average13 mins
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Work History
1,638 hours worked
4 jobs
Availability
Available
Less than 30 hrs/week
Profile Link
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