Crystal K.
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Crystal K.

*Customer Service/Account Manager/Tech Support**


Milford PA, United States


I communicated information clearly and accurately. Excellent public relations and customer contact ability. Proven ability to handle large volume calls in a professional and courteous manner. Strong background in both client and vendor relations. Proven successful sales leader, trainer, and motivator. Experienced in both customer service and supervisory positions. A positive and confident personality blended with a strong work ethic. Ability to work effectively under minimal supervision. Accurate, assertive, adaptable. Effectively manage many different responsibilities simultaneously. Provide support to clients/prospects surrounding basic and advanced usage of software products through inbound and outbound phone calls and email.Assisted in Training internal staff ... moreon new/modified features of software with each release, as well as known issues for product features and how to work around them when needed. less

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Work History and Feedback

  • Aug 2009 - Jan 2010

    Customer Service Agent Needed for Phone, Email and Chat
    478 hours
    $10.00 / hr
    $4,832.35 earned

Crystal K. has more jobs to show. Create an account to review them.


Name Score (out of 5) Time to Complete
Call Center Skills Test 4.00 Top 30% 15 mins
Telephone Etiquette Certification 4.15 Top 30% 12 mins
Email Etiquette Certification 4.00 Above Average 16 mins
Customer Service Test 4.10 Above Average 13 mins
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Work History

1,638 hours worked
4 jobs


Less than 30 hrs/week

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