rea bernardo
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rea bernardo

Customer Service Representative; Data entry professional / Researcher


caloocan city, Philippines


Over the last three years I have been a Customer Service Representative and Telemarketer, and have been a QA Specialist which includes tasks such as data entry, facilitating meetings, agents evaluation and help them by providing feedback. I started as a TELEMARKETER who relentlessly entice prospective customers to buy products or services. After almost a year of telemarketing I decided to venture for a more challenging job which enhances my customer service skills. I worked as a CUSTOMER SERVICE SPECIALIST, I help people over the phone processing their request on the account. Everyday I make sure my customers needs ... moreare being expedited to their satisfaction.With Odesk I was able to experience being researcher , data entry especialist and virtual assistant with outstanding feedbacks from my Buyer. I have experienced working on different areas of Call Center work. I am knowledgeable in computer and its programs thus making my task easier to perform. All of these experiences has given me the chance to improve myself professionally. The main reason why I have decided to do home based work is to be able to give a considerable amount of time with work while being with my family. less

Work History and Feedback

  • Oct 2013

    Amazon placement
    Thanks, great work!
    $11.11 earned
    Fixed Price

  • Feb 2010 - Apr 2013

    Need Virtual Assitant for multiple web-based tasks (email support, research, data entry)

    No feedback given

    90 hours
    $3.33 / hr
    $298.01 earned

  • Jul 2010 - May 2011

    Data Entry & Web Researcher

    No feedback given

    269 hours
    $3.33 / hr
    $896.89 earned

  • Jul 2010 - Aug 2010

    Everest Customer Support
    $20.00 earned
    Fixed Price

  • Feb 2010 - Jun 2010

    Photo Research - Finding, Downloading Photos related to certain topics (public domain photos)
    2 hours
    $2.22 / hr
    $3.33 earned

  • Mar 2010 - May 2010

    Aunt, Age 84, Needs VA Help Right Now to Please Call Customer Service in United States
    Rea is a very nice provider. We appreciate her.
    2 hours
    $2.22 / hr
    $5.17 earned

  • View More (1)

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Name Score (out of 5) Time to Complete
Microsoft OutLook 2007 Test 2.60 Top 30% 12 mins
Outbound Sales Skills Test 3.15 Top 20% 16 mins
Call Center Skills Test 4.00 Top 30% 35 mins
Telephone Etiquette Certification 3.85 Below Average 17 mins
Customer Service Test 4.10 Above Average 16 mins
Email Etiquette Certification 3.70 Below Average 20 mins
English Spelling Test (U.S. Version) 4.75 Top 30% 17 mins
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Work History

514 hours worked
12 jobs


More than 30 hrs/week


Phone Number: Verified

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