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Ken Vincent Roa
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Ken Vincent Roa

Email / Live Chat Support Professional & VA with 5 years experience

$8.00/hr

cagayan de oro city, Philippines


Ken Vincent Roa has added 1 portfolio piece. Create an account to review it.

A detail oriented Virtual/Administrative Assistant & Live Chat Support expert. ... moreSolutions focused professional with a total of 8 years of experience in the different fields of Administration, IT and Remote Desktop Assistance. A Microsoft Windows and Office Software Specialist with excellent commercial experience providing third line infrastructure, sales, and support to Small and Medium Business sectors, communicating at all levels. Has worked in all aspects of the Windows and Office environment from Desktop support to Windows Mobile Sector. Previous placements include Convergys Philippines and currently placed at Asia Town IT Park, Cebu. Strong experience of supporting Microsoft Windows. Solutions focused professional with over 4 years of experience in providing problem resolution and sales for incoming service inquiries on Dell systems. Responsible for offering the highest level of customer satisfaction on all phases of troubleshooting including interpretation, analysis, research, and resolution of technical problems. Well versed in a variety of common Operating Systems, applications, and hardware with a proven ability to master new tools and technologies rapidly. Top level experience with Microsoft's Answer Desk Online Chat Support for Windows and MS Office. Has a skill in providing an exceptional customer experience and excellent interpersonal strengths. Establishes and monitors Individual Development plan for agents. Actively engages employees to provide inputs for program improvement. Proactively seeks and responds to employee concerns. Please Let me know if you have further questions about me. less

Overview

A detail oriented Virtual/Administrative Assistant & Live Chat Support expert. Solutions focused professional with a total of 8 years of experience in the different fields of Administration, IT and Remote Desktop Assistance. A Microsoft Windows and Office Software Specialist with excellent commercial experience providing third line infrastructure, sales, and support to Small and Medium Business sectors, communicating at all levels. Has worked in all aspects of the Windows and Office environment from Desktop support to Windows Mobile Sector. Previous placements include Convergys Philippines and currently placed at Asia Town IT Park, Cebu. Strong experience of supporting Microsoft Windows. Solutions focused ... moreprofessional with over 4 years of experience in providing problem resolution and sales for incoming service inquiries on Dell systems. Responsible for offering the highest level of customer satisfaction on all phases of troubleshooting including interpretation, analysis, research, and resolution of technical problems. Well versed in a variety of common Operating Systems, applications, and hardware with a proven ability to master new tools and technologies rapidly. Top level experience with Microsoft's Answer Desk Online Chat Support for Windows and MS Office. Has a skill in providing an exceptional customer experience and excellent interpersonal strengths. Establishes and monitors Individual Development plan for agents. Actively engages employees to provide inputs for program improvement. Proactively seeks and responds to employee concerns. Please Let me know if you have further questions about me. less

Ken Vincent Roa
Drop Here

Ken Vincent Roa

$8.00 /hr

Email / Live Chat Support Professional & VA with 5 years experience

cagayan de oro city, Philippines

Overview

A detail oriented Virtual/Administrative Assistant & Live Chat Support expert. Solutions focused professional with a total of 8 years of experience in the different fields of Administration, IT and Remote Desktop Assistance. A Microsoft Windows and Office Software Specialist with excellent commercial experience providing third line infrastructure, sales, and support to Small and Medium Business sectors, communicating at all levels. Has worked in all aspects of the Windows and Office environment from Desktop support to Windows Mobile Sector. Previous placements ... moreinclude Convergys Philippines and currently placed at Asia Town IT Park, Cebu. Strong experience of supporting Microsoft Windows. Solutions focused professional with over 4 years of experience in providing problem resolution and sales for incoming service inquiries on Dell systems. Responsible for offering the highest level of customer satisfaction on all phases of troubleshooting including interpretation, analysis, research, and resolution of technical problems. Well versed in a variety of common Operating Systems, applications, and hardware with a proven ability to master new tools and technologies rapidly. Top level experience with Microsoft's Answer Desk Online Chat Support for Windows and MS Office. Has a skill in providing an exceptional customer experience and excellent interpersonal strengths. Establishes and monitors Individual Development plan for agents. Actively engages employees to provide inputs for program improvement. Proactively seeks and responds to employee concerns. Please Let me know if you have further questions about me. less

Ken Vincent Roa has added 1 portfolio piece. Create an account to review it.

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Tests

NameScore (out of 5)Time to Complete
Call Center Skills Test4.00Top 30%25 mins
English Vocabulary Test (U.S. Version)4.60Top 20%30 mins
English Spelling Test (U.S. Version)4.75Top 30%19 mins
U.S. English Basic Skills Test4.10Top 20%27 mins
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Work History
859 hours worked
3 jobs
Availability
Available
More than 30 hrs/week
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