I have more than 4 years of customer service experience (including online, phone and personal) and, during this period, have been using Zendesk, Salesforce, Jira, Redmine, and GoToMeeting software solutions to train, assist and guide customers thought the software tools I've been supporting; troubleshooting the technical issues, getting through the bug and feature request submissions, resetting passwords and getting the feedback. I have quite an experience, using MS Office tools and Google Drive, to create reports, make presentations and manage projects and inter-sharing with my team mates. I am friendly and professional assistant; my multitasking skills, ... help me to manage several projects the same time. Being a quick learner, I would be very happy to assist you with you customer service flows and provide additional support to any of your projects. Having Russian as my native language I would be able to provide you with multi-language supplier support.
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|English Spelling Test (U.S. Version)||5.00||1st Place!||22 mins|
|English To Russian Translation Skills Test||4.90||Above Average||26 mins|
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|Customer Service Test||4.25||Above Average||11 mins|
|U.S. English Basic Skills Test||4.00||Top 30%||13 mins|