Anastasiya Sviderska
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Anastasiya Sviderska

Project manager and profficent support assistant,


Praha, Czech Republic


I have more than 4 years of customer service experience (including online, phone and personal) and, during this period, have been using Zendesk, Salesforce, Jira, Redmine, and GoToMeeting software solutions to train, assist and guide customers thought the software tools I've been supporting; troubleshooting the technical issues, getting through the bug and feature request submissions, resetting passwords and getting the feedback. I have quite an experience, using MS Office tools and Google Drive, to create reports, make presentations and manage projects and inter-sharing with my team mates. I am friendly and professional assistant; my multitasking skills, ... morehelp me to manage several projects the same time. Being a quick learner, I would be very happy to assist you with you customer service flows and provide additional support to any of your projects. Having Russian as my native language I would be able to provide you with multi-language supplier support. less

Work History and Feedback

  • Aug 2013 - Jun 2015

    Russian Speaking Web/Phone Research and Customer Support Position
    4,546 hours

  • May 2012 - Jun 2012

    Russian/ English Customer Service

    No feedback given

    8 hours
    $5.00 / hr
    $37.50 earned

  • May 2012

    Phone and Live Chat Support (Arabic, Turkish, Spanish, Portuguese, German, Russian, French )
    3 hours
    $5.00 / hr
    $15.85 earned

  • Sep 2011

    Translate of Android app from Russian to English
    Fast and high-quality work! Thank you.
    2 hours
    $11.11 / hr
    $18.55 earned

  • Mar 2011

    Level 1 Support FINNISH & ENGLISH
    $1.00 earned
    Fixed Price

Anastasiya Sviderska has more jobs to show. Create an account to review them.


Name Score (out of 5) Time to Complete
English Spelling Test (U.S. Version) 5.00 1st Place! 22 mins
English To Russian Translation Skills Test 4.90 Above Average 26 mins
Accounting Principles Test 2.60 Top 30% 22 mins
Email Etiquette Certification 4.30 Top 20% 6 mins
Customer Service Test 4.25 Above Average 11 mins
U.S. English Basic Skills Test 4.00 Top 30% 13 mins

Work History

100% Job Success
6,764 hours worked
14 jobs


More than 30 hrs/week


Phone Number: Verified

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