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Anastasiya Sviderska
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Anastasiya Sviderska

Project manager and profficent support assistant,

$11.11/hr

Praha, Czech Republic

I have more than 4 years of customer service experience ... more(including online, phone and personal) and, during this period, have been using Zendesk, Salesforce, Jira, Redmine, and GoToMeeting software solutions to train, assist and guide customers thought the software tools I've been supporting; troubleshooting the technical issues, getting through the bug and feature request submissions, resetting passwords and getting the feedback. I have quite an experience, using MS Office tools and Google Drive, to create reports, make presentations and manage projects and inter-sharing with my team mates. I am friendly and professional assistant; my multitasking skills, help me to manage several projects the same time. Being a quick learner, I would be very happy to assist you with you customer service flows and provide additional support to any of your projects. Having Russian as my native language I would be able to provide you with multi-language supplier support. less

Overview

I have more than 4 years of customer service experience (including online, phone and personal) and, during this period, have been using Zendesk, Salesforce, Jira, Redmine, and GoToMeeting software solutions to train, assist and guide customers thought the software tools I've been supporting; troubleshooting the technical issues, getting through the bug and feature request submissions, resetting passwords and getting the feedback. I have quite an experience, using MS Office tools and Google Drive, to create reports, make presentations and manage projects and inter-sharing with my team mates. I am friendly and professional assistant; my multitasking skills, ... morehelp me to manage several projects the same time. Being a quick learner, I would be very happy to assist you with you customer service flows and provide additional support to any of your projects. Having Russian as my native language I would be able to provide you with multi-language supplier support. less

Anastasiya Sviderska
Drop Here

Anastasiya Sviderska

$11.11 /hr

Project manager and profficent support assistant,

Praha, Czech Republic

Overview

I have more than 4 years of customer service experience (including online, phone and personal) and, during this period, have been using Zendesk, Salesforce, Jira, Redmine, and GoToMeeting software solutions to train, assist and guide customers thought the software tools I've been supporting; troubleshooting the technical issues, getting through the bug and feature request submissions, resetting passwords and getting the feedback. I have quite an experience, using MS Office tools and Google Drive, to create reports, make presentations ... moreand manage projects and inter-sharing with my team mates. I am friendly and professional assistant; my multitasking skills, help me to manage several projects the same time. Being a quick learner, I would be very happy to assist you with you customer service flows and provide additional support to any of your projects. Having Russian as my native language I would be able to provide you with multi-language supplier support. less

Work History and Feedback

  • Russian Speaking Web/Phone Research and Customer Support Position

    Aug 2013 - Jun 2015
    4.00

    4,546 hours


  • Russian/ English Customer Service

    May 2012 - Jun 2012
    No feedback given

    8 hours

    $5.00 / hr
    $37.50 earned

  • Phone and Live Chat Support (Arabic, Turkish, Spanish, Portuguese, German, Russian, French )

    May 2012
    5.00

    3 hours

    $5.00 / hr
    $15.85 earned

  • Translate of Android app from Russian to English

    Sep 2011
    5.00
    Fast and high-quality work! Thank you.

    2 hours

    $11.11 / hr
    $18.55 earned

  • Level 1 Support FINNISH & ENGLISH

    Mar 2011
    5.00
    $1.00 earned
    Fixed Price

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Tests

NameScore (out of 5)Time to Complete
English Spelling Test (U.S. Version)5.001st Place!22 mins
English To Russian Translation Skills Test4.90Above Average26 mins
Accounting Principles Test2.60Top 30%22 mins
Email Etiquette Certification4.30Top 20%6 mins
Customer Service Test4.25Above Average11 mins
U.S. English Basic Skills Test4.00Top 30%13 mins
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6,764 hours worked
14 jobs
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More than 30 hrs/week
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