Rod Ryan Lopez
Drop Here

Rod Ryan Lopez

Systems/Server Administrator / Network Admin / IT Service Desk Analyst

$5.56/hr

Malolos City, Philippines

CAREER OBJECTIVE: To deliver with the highest efficiency the technical skills ... moreand experiences learned combined with personal values and desirable attitudes. Meet the client’s expectation and satisfaction towards company success. SKILLS: NETWORK SECURITY ADMINISTRATION: ** Proficient in Network Security and Network Problem Troubleshooting. ** Experience in configuring of High End Enterprise CISCO Routers, Summit Extreme L3 and Alcatel Switches. ** Strong knowledge in Network Configuration, VOIP and Network Design Infrastructure of LAN and WAN convergence. ** Strong knowledge in IP Addressing / Subnetting IPV4. ** Strong knowledge in Wireless LAN and 802.1x authentication network infrastructure. ** Strong knowledge in Routers with different Routing Protocols. SYSTEMS SUPPORT AND SERVER ADMINISTRATION: ** Experience in Windows Server 2008 & 2003 Active Directory Administration. ** Experience in Microsoft Exchange 2010 / 2003 Administration. ** Server Virtualization Experience ** Experience in Hyper-V, Hypervisor or Virtual Machine ** Experience in Symantec Backup Exec 2012/2010 and Symantec Endpoint Protection Manager. ** Experience in Amazon Route 53 Domain Management. ** Strong knowledge in Windows OS platforms, Wordpress and SonicWall. ** Strong Desktop Support troubleshooting skills (Hardware & Software). ** Knowledgeable in Citrix Administration. ** Software Installation of Anti-virus, Windows and Linux Red Hat platforms. ** Virus Removal and Prevention. IT SERVICE DESK SUPPORT (with ITIL concepts): ** 1st and 2nd line technical support; answering support queries via phone, email, remote and desk-side support. ** Maintained a high degree of customer service for all support queries and adhere to all service management principles. ** Take ownership of user problems and be proactive when dealing with user issues and to log all calls in the service desk ticketing system. ** Monitoring of ticket queue and ensure all request and issues are resolved in an efficient and timely manner. ** Set up, install and test PCs and peripherals for users. ** Served as technical resource to answer questions, identify needs, make recommendations, and carry out research. ** Maintained professional and technical knowledge by reviewing related professional publications. ** Undertake any other reasonable duties as requested by the IT Manager and Service Desk Team Leader. ACHIEVEMENTS: ** Completed and Passed Japanese Elementary 1 Course. less

Overview

CAREER OBJECTIVE: To deliver with the highest efficiency the technical skills and experiences learned combined with personal values and desirable attitudes. Meet the client’s expectation and satisfaction towards company success. SKILLS: NETWORK SECURITY ADMINISTRATION: ** Proficient in Network Security and Network Problem Troubleshooting. ** Experience in configuring of High End Enterprise CISCO Routers, Summit Extreme L3 and Alcatel Switches. ** Strong knowledge in Network Configuration, VOIP and Network Design Infrastructure of LAN and WAN convergence. ** Strong knowledge in IP Addressing / Subnetting IPV4. ** Strong knowledge in Wireless LAN and 802.1x authentication network infrastructure. ** Strong knowledge in Routers with different Routing Protocols. SYSTEMS SUPPORT AND SERVER ADMINISTRATION: ** Experience ... morein Windows Server 2008 & 2003 Active Directory Administration. ** Experience in Microsoft Exchange 2010 / 2003 Administration. ** Server Virtualization Experience ** Experience in Hyper-V, Hypervisor or Virtual Machine ** Experience in Symantec Backup Exec 2012/2010 and Symantec Endpoint Protection Manager. ** Experience in Amazon Route 53 Domain Management. ** Strong knowledge in Windows OS platforms, Wordpress and SonicWall. ** Strong Desktop Support troubleshooting skills (Hardware & Software). ** Knowledgeable in Citrix Administration. ** Software Installation of Anti-virus, Windows and Linux Red Hat platforms. ** Virus Removal and Prevention. IT SERVICE DESK SUPPORT (with ITIL concepts): ** 1st and 2nd line technical support; answering support queries via phone, email, remote and desk-side support. ** Maintained a high degree of customer service for all support queries and adhere to all service management principles. ** Take ownership of user problems and be proactive when dealing with user issues and to log all calls in the service desk ticketing system. ** Monitoring of ticket queue and ensure all request and issues are resolved in an efficient and timely manner. ** Set up, install and test PCs and peripherals for users. ** Served as technical resource to answer questions, identify needs, make recommendations, and carry out research. ** Maintained professional and technical knowledge by reviewing related professional publications. ** Undertake any other reasonable duties as requested by the IT Manager and Service Desk Team Leader. ACHIEVEMENTS: ** Completed and Passed Japanese Elementary 1 Course. less

Rod Ryan Lopez
Drop Here

Rod Ryan Lopez

$5.56 /hr

Systems/Server Administrator / Network Admin / IT Service Desk Analyst

Malolos City, Philippines

Overview

CAREER OBJECTIVE: To deliver with the highest efficiency the technical skills and experiences learned combined with personal values and desirable attitudes. Meet the client’s expectation and satisfaction towards company success. SKILLS: NETWORK SECURITY ADMINISTRATION: ** Proficient in Network Security and Network Problem Troubleshooting. ** Experience in configuring of High End Enterprise CISCO Routers, Summit Extreme L3 and Alcatel Switches. ** Strong knowledge in Network Configuration, VOIP and Network Design Infrastructure of LAN and WAN convergence. ** Strong knowledge in IP Addressing / Subnetting IPV4. ** Strong knowledge in ... moreWireless LAN and 802.1x authentication network infrastructure. ** Strong knowledge in Routers with different Routing Protocols. SYSTEMS SUPPORT AND SERVER ADMINISTRATION: ** Experience in Windows Server 2008 & 2003 Active Directory Administration. ** Experience in Microsoft Exchange 2010 / 2003 Administration. ** Server Virtualization Experience ** Experience in Hyper-V, Hypervisor or Virtual Machine ** Experience in Symantec Backup Exec 2012/2010 and Symantec Endpoint Protection Manager. ** Experience in Amazon Route 53 Domain Management. ** Strong knowledge in Windows OS platforms, Wordpress and SonicWall. ** Strong Desktop Support troubleshooting skills (Hardware & Software). ** Knowledgeable in Citrix Administration. ** Software Installation of Anti-virus, Windows and Linux Red Hat platforms. ** Virus Removal and Prevention. IT SERVICE DESK SUPPORT (with ITIL concepts): ** 1st and 2nd line technical support; answering support queries via phone, email, remote and desk-side support. ** Maintained a high degree of customer service for all support queries and adhere to all service management principles. ** Take ownership of user problems and be proactive when dealing with user issues and to log all calls in the service desk ticketing system. ** Monitoring of ticket queue and ensure all request and issues are resolved in an efficient and timely manner. ** Set up, install and test PCs and peripherals for users. ** Served as technical resource to answer questions, identify needs, make recommendations, and carry out research. ** Maintained professional and technical knowledge by reviewing related professional publications. ** Undertake any other reasonable duties as requested by the IT Manager and Service Desk Team Leader. ACHIEVEMENTS: ** Completed and Passed Japanese Elementary 1 Course. less

Work History and Feedback

  • IT Data Entry & Technician

    Jul 2013 - Present
    Job in progress

    155 hours

    $4.78 / hr
    $739.30 earned

  • IT Support

    Nov 2013 - Sep 2014
    5.00
    Rod has been an absolute pleasure to work with. He always responds to communication in a reasonable period of time, works hard, is willing to learn any skills he doesnt have.. He has been amazing!

    1,731 hours

    $5.89 / hr
    $10,196.58 earned

  • Tier I Helpdesk Support

    Mar 2012 - Jul 2014
    3.75
    It's been a long road with Rod Ryan. Pros: - friendly - hardworking - reasonably available as agreed - communicates issues such as Typhoons and power cuts Cons: - careless and jumps to the last step, failing the checks and balances - lost several clients due to this, company will never recover - doesn't stick with company procedure and policy (constantly asking if not begging staff to summarize cases as per our defined customer response template) - have to constantly reinforce company procedure - have to continually 'manage' projects to ensure advancement Overall, I've been too busy to rectify this scenario. I'm now forced to get hands on in the business again. Hopefully the next contactor I hire can represent the business in the professional manner we are known to be.

    2,167 hours

    $5.78 / hr
    $12,592.12 earned

  • Windows Server 2008 Administrator

    Nov 2012 - Mar 2013
    4.65
    Thank you for helping us with getting the server started. Wishing you all the best.

    351 hours

    $6.67 / hr
    $2,337.72 earned

  • Tier I Helpdesk Support

    Mar 2011 - Mar 2012
    3.75
    It's been a long road with Rod Ryan. Pros: - friendly - hardworking - reasonably available as agreed - communicates issues such as Typhoons and power cuts Cons: - careless and jumps to the last step, failing the checks and balances - lost several clients due to this, company will never recover - doesn't stick with company procedure and policy (constantly asking if not begging staff to summarize cases as per our defined customer response template) - have to constantly reinforce company procedure - have to continually 'manage' projects to ensure advancement Overall, I've been too busy to rectify this scenario. I'm now forced to get hands on in the business again. Hopefully the next contactor I hire can represent the business in the professional manner we are known to be.

    1,625 hours

    $4.89 / hr
    $7,943.66 earned

  • Tier I Helpdesk Support

    Dec 2010 - Mar 2011
    5.00
    Rod Ryan's always there and takes feedback well. For that, I am eternally grateful.

    670 hours

    $4.44 / hr
    $3,161.50 earned

  • Asterisk Administrator

    Nov 2010
    5.00
    $1.11 earned
    Fixed Price

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Work History
8,901 hours worked
10 jobs
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Available
Less than 30 hrs/week
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Phone Number: Verified
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