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Gail A.
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Gail A.

Project Manager, Software Tester, Customer Support, Virtual Assistant

$3.89/hr

Lapulapu, Philippines


Gail A. has added 2 portfolio pieces. Create an account to review them.

Over the last 10 years, I have learned to deal ... morewith different types of people and tackle different tasks as I have worked in both BPO (call center) and IT industries. My experience in the BPO industry for more than 5 years honed my customer support and communication skills. Presently, I am a Project Manager in a software company where I manage about 10 web / mobile developers and 3 QAs. I assign tasks and make sure all tasks / fixes are done according to the given deadline / estimate. Also, I help our QA team create test scripts and conduct manual testing before an application is released. We are able to deliver about 3 software applications including mobile (for Demo) in less than a year. Tools use in monitoring projects are JIRA and Smartsheet. less

Overview

Over the last 10 years, I have learned to deal with different types of people and tackle different tasks as I have worked in both BPO (call center) and IT industries. My experience in the BPO industry for more than 5 years honed my customer support and communication skills. Presently, I am a Project Manager in a software company where I manage about 10 web / mobile developers and 3 QAs. I assign tasks and make sure all tasks / fixes are done according to the given deadline / estimate. Also, I help our QA team create test scripts and conduct ... moremanual testing before an application is released. We are able to deliver about 3 software applications including mobile (for Demo) in less than a year. Tools use in monitoring projects are JIRA and Smartsheet. less

Gail A.
Drop Here

Gail A.

$3.89 /hr

Project Manager, Software Tester, Customer Support, Virtual Assistant

Lapulapu, Philippines

Overview

Over the last 10 years, I have learned to deal with different types of people and tackle different tasks as I have worked in both BPO (call center) and IT industries. My experience in the BPO industry for more than 5 years honed my customer support and communication skills. Presently, I am a Project Manager in a software company where I manage about 10 web / mobile developers and 3 QAs. I assign tasks and make sure all tasks / fixes ... moreare done according to the given deadline / estimate. Also, I help our QA team create test scripts and conduct manual testing before an application is released. We are able to deliver about 3 software applications including mobile (for Demo) in less than a year. Tools use in monitoring projects are JIRA and Smartsheet. less

Gail A. has added 2 portfolio pieces. Create an account to review them.

Work History and Feedback

  • General Virtual Assistant

    Mar 2014 - Present
    Job in progress

    139 hours

    $3.50 / hr
    $449.76 earned

  • Inbound

    Jan 2014 - Apr 2014
    4.55
    Gail was an excellent worker. She is welcome back with our company at any time. :)

    195 hours

    $4.00 / hr
    $780.67 earned

  • Web Job Agent

    Oct 2012 - Dec 2012
    5.00
    Thanks for being team player Gail!

    146 hours

    $1.00 / hr
    $146.00 earned

  • FAST GROWING COMPANY SEEKING FOR LONG TERM PHONE AGENTS!!

    May 2012 - Sep 2012
    5.00
    Gail is a team player and did well with her assigned tasks. She is consistent in reaching her metrics. It is unfortunate for the team to lose a member with great dedication and enthusiasm. We at Callmint will always welcome her back for future projects. Wishing her the best with her future endeavors.

    400 hours

    $1.67 / hr
    $725.43 earned

Gail A. has more jobs to show. Create an account to review them.

Tests

NameScore (out of 5)Time to Complete
Call Center Skills Test4.40Top 10%21 mins
MS Excel 2007 Test2.75Above Average27 mins
English Spelling Test (U.S. Version)4.90Top 20%12 mins
U.S. English Basic Skills Test4.00Top 30%31 mins
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Work History
934 hours worked
7 jobs
Availability
Available
Less than 30 hrs/week
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