I have been in the customer service and sales industry for over 10 years. I have worked with promotional products company, BPO offering shopping programs and credit cards and have experienced handling people as a Team Lead. Below summarizes what I have learned over the past years which helped me become who I am. I strongly believe that providing excellent customer service and satisfaction and organization is my forte. - Supervise staff/operations during our shift in accordance with company policies and procedures. - Train and coach customer support staff/employees. - Conduct and submit weekly staff/employee performance/monitoring reviews/reports - Coordinate casino issues like online casino ... games shutdowns or system problems - Communicate with other Shift Supervisors and Operations Manager. - Submit end of shift reports regarding player, system, casino, staff issues. - Provide chat, email support to customers/players with deposit/cash out/gaming questions, problems, inquries. - Handle incoming calls from players with deposit issues and handle escalated calls from irate customers - Check and review newbies and VIP limits. Review staff’s work on players we have increased limits after account verification - Sales experience in promotional products. - Skills in qualifying leads and prospects. - Lead generation. - Skills in processing orders, making sure that we deliver what has been ordered. -Telemarketing sales experience in shopping programs and credit cards -Proven initiative and ability to work with minimal supervision -Excellent organizational and motivational skills I am very interested to learn more and share what I have learned to others as well. I am willing to improve and be an inspiration to others.
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|Name||Score (out of 5)||Time to Complete|
|English Spelling Test (U.S. Version)||4.75||Top 30%||8 mins|