Leonora Dacasin
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Leonora Dacasin

Customer Service and Support, Sales Agent, Account Executive

$6.67/hr

Pasig, Philippines

I have been in the customer service and sales industry ... morefor over 10 years. I have worked with promotional products company, BPO offering shopping programs and credit cards and have experienced handling people as a Team Lead. Below summarizes what I have learned over the past years which helped me become who I am. I strongly believe that providing excellent customer service and satisfaction and organization is my forte. - Supervise staff/operations during our shift in accordance with company policies and procedures. - Train and coach customer support staff/employees. - Conduct and submit weekly staff/employee performance/monitoring reviews/reports - Coordinate casino issues like online casino games shutdowns or system problems - Communicate with other Shift Supervisors and Operations Manager. - Submit end of shift reports regarding player, system, casino, staff issues. - Provide chat, email support to customers/players with deposit/cash out/gaming questions, problems, inquries. - Handle incoming calls from players with deposit issues and handle escalated calls from irate customers - Check and review newbies and VIP limits. Review staff’s work on players we have increased limits after account verification - Sales experience in promotional products. - Skills in qualifying leads and prospects. - Lead generation. - Skills in processing orders, making sure that we deliver what has been ordered. -Telemarketing sales experience in shopping programs and credit cards -Proven initiative and ability to work with minimal supervision -Excellent organizational and motivational skills I am very interested to learn more and share what I have learned to others as well. I am willing to improve and be an inspiration to others. less

Overview

I have been in the customer service and sales industry for over 10 years. I have worked with promotional products company, BPO offering shopping programs and credit cards and have experienced handling people as a Team Lead. Below summarizes what I have learned over the past years which helped me become who I am. I strongly believe that providing excellent customer service and satisfaction and organization is my forte. - Supervise staff/operations during our shift in accordance with company policies and procedures. - Train and coach customer support staff/employees. - Conduct and submit weekly staff/employee performance/monitoring reviews/reports - Coordinate casino issues like online casino ... moregames shutdowns or system problems - Communicate with other Shift Supervisors and Operations Manager. - Submit end of shift reports regarding player, system, casino, staff issues. - Provide chat, email support to customers/players with deposit/cash out/gaming questions, problems, inquries. - Handle incoming calls from players with deposit issues and handle escalated calls from irate customers - Check and review newbies and VIP limits. Review staff’s work on players we have increased limits after account verification - Sales experience in promotional products. - Skills in qualifying leads and prospects. - Lead generation. - Skills in processing orders, making sure that we deliver what has been ordered. -Telemarketing sales experience in shopping programs and credit cards -Proven initiative and ability to work with minimal supervision -Excellent organizational and motivational skills I am very interested to learn more and share what I have learned to others as well. I am willing to improve and be an inspiration to others. less

Leonora Dacasin
Drop Here

Leonora Dacasin

$6.67 /hr

Customer Service and Support, Sales Agent, Account Executive

Pasig, Philippines

Overview

I have been in the customer service and sales industry for over 10 years. I have worked with promotional products company, BPO offering shopping programs and credit cards and have experienced handling people as a Team Lead. Below summarizes what I have learned over the past years which helped me become who I am. I strongly believe that providing excellent customer service and satisfaction and organization is my forte. - Supervise staff/operations during our shift in accordance with company policies and ... moreprocedures. - Train and coach customer support staff/employees. - Conduct and submit weekly staff/employee performance/monitoring reviews/reports - Coordinate casino issues like online casino games shutdowns or system problems - Communicate with other Shift Supervisors and Operations Manager. - Submit end of shift reports regarding player, system, casino, staff issues. - Provide chat, email support to customers/players with deposit/cash out/gaming questions, problems, inquries. - Handle incoming calls from players with deposit issues and handle escalated calls from irate customers - Check and review newbies and VIP limits. Review staff’s work on players we have increased limits after account verification - Sales experience in promotional products. - Skills in qualifying leads and prospects. - Lead generation. - Skills in processing orders, making sure that we deliver what has been ordered. -Telemarketing sales experience in shopping programs and credit cards -Proven initiative and ability to work with minimal supervision -Excellent organizational and motivational skills I am very interested to learn more and share what I have learned to others as well. I am willing to improve and be an inspiration to others. less

Work History and Feedback

  • Customer Service - Urgent Hire

    Mar 2014 - Present
    Job in progress

    1,751 hours

    $6.67 / hr
    $11,875.24 earned

  • Customer Service (Phone, Email and Chat Support) Manila - Ortigas

    Jun 2013 - Mar 2014
    5.00
    hardworking and easy to work with

    1,866 hours

    $6.67 / hr
    $13,073.83 earned

  • Customer Service (Phone, Email and Chat Support) Manila - Ortigas

    May 2010 - Jun 2013
    5.00
    hardworking and easy to work with

    6,587 hours

    $5.56 / hr
    $37,625.15 earned

  • Customer Service (Phone, Email and Chat Support) Manila - Ortigas

    Mar 2010 - May 2010
    5.00
    hardworking and easy to work with

    340 hours

    $3.89 / hr
    $1,358.47 earned

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4 jobs
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