Leonora Dacasin
Drop Here

Leonora Dacasin

Customer Service and Support, Sales Agent, Account Executive

$6.67/hr

Pasig, Philippines

Overview

I have been in the customer service and sales industry for over 10 years. I have worked with promotional products company, BPO offering shopping programs and credit cards and have experienced handling people as a Team Lead. Below summarizes what I have learned over the past years which helped me become who I am. I strongly believe that providing excellent customer service and satisfaction and organization is my forte. - Supervise staff/operations during our shift in accordance with company policies and procedures. - Train and coach customer support staff/employees. - Conduct and submit weekly staff/employee performance/monitoring reviews/reports - Coordinate casino issues like online casino ... moregames shutdowns or system problems - Communicate with other Shift Supervisors and Operations Manager. - Submit end of shift reports regarding player, system, casino, staff issues. - Provide chat, email support to customers/players with deposit/cash out/gaming questions, problems, inquries. - Handle incoming calls from players with deposit issues and handle escalated calls from irate customers - Check and review newbies and VIP limits. Review staff’s work on players we have increased limits after account verification - Sales experience in promotional products. - Skills in qualifying leads and prospects. - Lead generation. - Skills in processing orders, making sure that we deliver what has been ordered. -Telemarketing sales experience in shopping programs and credit cards -Proven initiative and ability to work with minimal supervision -Excellent organizational and motivational skills I am very interested to learn more and share what I have learned to others as well. I am willing to improve and be an inspiration to others. less

Work History and Feedback

  • Jun 2013 - Mar 2014

    Customer Service (Phone, Email and Chat Support) Manila - Ortigas
    5.00
    hardworking and easy to work with
    1,866 hours
    $6.67 / hr
    $13,073.83 earned

  • May 2010 - Jun 2013

    Customer Service (Phone, Email and Chat Support) Manila - Ortigas
    5.00
    hardworking and easy to work with
    6,587 hours
    $5.56 / hr
    $37,625.15 earned

  • Mar 2010 - May 2010

    Customer Service (Phone, Email and Chat Support) Manila - Ortigas
    5.00
    hardworking and easy to work with
    340 hours
    $3.89 / hr
    $1,358.47 earned

Leonora Dacasin has more jobs to show. Create an account to review them.

Tests

Name Score (out of 5) Time to Complete
English Spelling Test (U.S. Version) 4.75 Top 30% 8 mins

Work History

10,544 hours worked
4 jobs

Availability

Available
Less than 30 hrs/week

Associated with

Agency logo
Business Solutions
15,177 hours
Agency logo
Contact Ventures
28,710 hours
Agency logo
Advanced Services
34,478 hours

Search for others