A call centre or call center is a centralised office used for the purpose of receiving and transmitting a large volume of requests by telephone. A call centre is operated by a company to administer incoming product support or information inquiries from consumers. wikipedia.org

Active listening is a communication technique that requires the listener to feed back what he hears to the speaker, by way of re-stating or paraphrasing what he has heard in his own words, to confirm what he has heard and moreover, to confirm the understanding of both parties. wikipedia.org

A transactional account is a deposit account held at a bank or other financial institution, for the purpose of securely and quickly providing frequent access to funds on demand, through a variety of different channels. wikipedia.org

Proofreading (also proof-reading) is the reading of a galley proof or computer monitor to detect and correct production-errors of text or art. Proofreaders are expected to be consistently accurate by default because they occupy the last stage of typographic production before publication. wikipedia.org

Supervised learning is the machine learning task of inferring a function from supervised (labeled) training data. The training data consist of a set of training examples. wikipedia.org

Public relations (PR) is the practice of managing the flow of information between an organization and its publics. Public relations provides an organization or individual exposure to their audiences using topics of public interest and news items that do not require direct payment. wikipedia.org