Rafael Segovia
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Rafael Segovia

Technical Support/Customer Care


Mejicanos, El Salvador


I am a confident self starter, I work well on my own initiative and as part of a team. Having gained skills and knowledge in my education and in the workplace I worked in a number of roles within the call center industry. In my current position, I am part of a team that reviews contractors’ work diaries since they are freelancers who work from home. We focus on enforcing company policies and procedures for over 600 employees which are located all over the world. I am resourceful, decisive, team-oriented who excels at envisioning and implementing present and future ... moreorganizational needs. My performance and results reflect strong personal initiative, leadership, good judgment, discretion and accountability. I am a native English and Spanish speaker and my 8 year experience in the call center industry involves management, technical support, quality assurance and customer support. less

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Name Score (out of 5) Time to Complete
English To Spanish Translation Skills Test 4.90 Top 20% 26 mins
Telephone Etiquette Certification 4.30 Top 20% 23 mins
Customer Service Test 4.50 Top 20% 14 mins
Windows XP Test 3.50 Top 30% 36 mins
English Spelling Test (U.S. Version) 4.75 Top 30% 33 mins
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Work History

5,476 hours worked
1 job


Less than 30 hrs/week

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