I am a confident self starter, I work well on my own initiative and as part of a team. Having gained skills and knowledge in my education and in the workplace I worked in a number of roles within the call center industry. In my current position, I am part of a team that reviews contractors’ work diaries since they are freelancers who work from home. We focus on enforcing company policies and procedures for over 600 employees which are located all over the world. I am resourceful, decisive, team-oriented who excels at envisioning and implementing present and future ... organizational needs. My performance and results reflect strong personal initiative, leadership, good judgment, discretion and accountability. I am a native English and Spanish speaker and my 8 year experience in the call center industry involves management, technical support, quality assurance and customer support.
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|Name||Score (out of 5)||Time to Complete|
|English To Spanish Translation Skills Test||4.90||Top 20%||26 mins|
|Telephone Etiquette Certification||4.30||Top 20%||23 mins|
|Customer Service Test||4.50||Top 20%||14 mins|
|Windows XP Test||3.50||Top 30%||36 mins|
|English Spelling Test (U.S. Version)||4.75||Top 30%||33 mins|