I've been with the call center industry for almost 6 years and that makes me feel confident in regards to communication skills and multi-tasking. I started as a customer service associate and worked my way up and was promoted as a Team Lead in a span of 3 months. I tried to explore and transferred to the Workforce Department as an Analyst. I learned how to use and create templates using MS Excel. I'm experienced in using the ff system/reporting tool/s: CMS, eWFM, IEX Totalview, CISCO, CITRIX, etc. I moved to a different BPO company after 2 years. Here in ... my present company, a year ago, I got promoted as a Workforce Scheduling Analyst. I'm now responsible for planning, forecasting and scheduling agents, of almost at 200 heads, to ensure that the account is rightly staffed. Apart from my job experience, data entry and encoding is also one of my choices since I can type for a speed of 50 WPM and I'm good at it and researching. I'm professional, hard working and can learn very quickly under less supervision.
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|Name||Score (out of 5)||Time to Complete|
|Customer Service Test||4.25||Above Average||15 mins|
|MS Word 2003 Test||2.50||Above Average||11 mins|
|Email Etiquette Certification||3.55||Below Average||14 mins|
|English Spelling Test (U.S. Version)||4.75||Top 30%||11 mins|
|English Spelling Test (U.S. Version)||4.60||Above Average||11 mins|
|Office Skills Test||2.75||Below Average||4 mins|
|U.S. English Basic Skills Test||3.40||Below Average||20 mins|