Cj D.
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Cj D.

Customer Service Rep, Data Entry, Transcriptionist, Web Researcher

$5.56/hr

Manila, Philippines

I've been with the call center industry for almost 6 ... moreyears and that makes me feel confident in regards to communication skills and multi-tasking. I started as a customer service associate and worked my way up and was promoted as a Team Lead in a span of 3 months. I tried to explore and transferred to the Workforce Department as an Analyst. I learned how to use and create templates using MS Excel. I'm experienced in using the ff system/reporting tool/s: CMS, eWFM, IEX Totalview, CISCO, CITRIX, etc. I moved to a different BPO company after 2 years. Here in my present company, a year ago, I got promoted as a Workforce Scheduling Analyst. I'm now responsible for planning, forecasting and scheduling agents, of almost at 200 heads, to ensure that the account is rightly staffed. Apart from my job experience, data entry and encoding is also one of my choices since I can type for a speed of 50 WPM and I'm good at it and researching. I'm professional, hard working and can learn very quickly under less supervision. less

Overview

I've been with the call center industry for almost 6 years and that makes me feel confident in regards to communication skills and multi-tasking. I started as a customer service associate and worked my way up and was promoted as a Team Lead in a span of 3 months. I tried to explore and transferred to the Workforce Department as an Analyst. I learned how to use and create templates using MS Excel. I'm experienced in using the ff system/reporting tool/s: CMS, eWFM, IEX Totalview, CISCO, CITRIX, etc. I moved to a different BPO company after 2 years. Here in ... moremy present company, a year ago, I got promoted as a Workforce Scheduling Analyst. I'm now responsible for planning, forecasting and scheduling agents, of almost at 200 heads, to ensure that the account is rightly staffed. Apart from my job experience, data entry and encoding is also one of my choices since I can type for a speed of 50 WPM and I'm good at it and researching. I'm professional, hard working and can learn very quickly under less supervision. less

Cj D.
Drop Here

Cj D.

$5.56 /hr

Customer Service Rep, Data Entry, Transcriptionist, Web Researcher

Manila, Philippines

Overview

I've been with the call center industry for almost 6 years and that makes me feel confident in regards to communication skills and multi-tasking. I started as a customer service associate and worked my way up and was promoted as a Team Lead in a span of 3 months. I tried to explore and transferred to the Workforce Department as an Analyst. I learned how to use and create templates using MS Excel. I'm experienced in using the ff system/reporting ... moretool/s: CMS, eWFM, IEX Totalview, CISCO, CITRIX, etc. I moved to a different BPO company after 2 years. Here in my present company, a year ago, I got promoted as a Workforce Scheduling Analyst. I'm now responsible for planning, forecasting and scheduling agents, of almost at 200 heads, to ensure that the account is rightly staffed. Apart from my job experience, data entry and encoding is also one of my choices since I can type for a speed of 50 WPM and I'm good at it and researching. I'm professional, hard working and can learn very quickly under less supervision. less

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Tests

NameScore (out of 5)Time to Complete
Customer Service Test4.25Above Average15 mins
MS Word 2003 Test2.50Above Average11 mins
Email Etiquette Certification3.55Below Average14 mins
English Spelling Test (U.S. Version)4.75Top 30%11 mins
English Spelling Test (U.S. Version)4.60Above Average11 mins
Office Skills Test2.75Below Average4 mins
U.S. English Basic Skills Test3.40Below Average20 mins
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Work History
2 hours worked
1 job
Availability
Available
More than 30 hrs/week
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Crayons Administrative Solutions Agency
90% Job Success
11,565 hours
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