My objective is to provide Total Customer Satisfaction on every project granted in order to retain client's trust, and to expand my knowledge on different skills by continuous learning. I value integrity in every aspect of my dealing. I've been in the BPO/Call Center industry since 2006 and have competent experience in phone/email/chat support, customer service, airline reservation, sales, debt management and financial accounts. I also have some experience with Bookkeeping and Accounting, eager to do administrative task via Microsoft Office Applications and currently developing managerial skills by taking up online courses and certifications such as Project Management, Preparing to Manage ... - Skills and Practices, Leadership Skills in Business and Operations Management.
Rochelle Pido has added 9 portfolio pieces. Create an account to review them.
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|Name||Score (out of 5)||Time to Complete|
|Outbound Sales Skills Test||3.30||Top 20%||18 mins|
|Call Center Skills Test||4.40||Top 10%||26 mins|
|Accounting Principles Test||2.60||Top 30%||17 mins|
|Help Desk Certification||3.25||Above Average||24 mins|
|Office Skills Test||4.25||Top 10%||21 mins|
|Microsoft Excel 2010 Test||2.60||Below Average||19 mins|
|Book keeping Test||2.50||Below Average||29 mins|
|Email Etiquette Certification||4.00||Above Average||21 mins|
|Telephone Etiquette Certification||3.85||Below Average||19 mins|
|Customer Service Test||4.00||Below Average||18 mins|
|English Spelling Test (U.S. Version)||4.75||Top 30%||18 mins|
|U.S. English Basic Skills Test||3.25||Below Average||30 mins|