Over the last 6 years working in a call center, I have acquired a strong planning and organizational skills coupled with an in-depth analytical approach to problem management. I have also had the opportunity to develop strong interpersonal communication and customer assessment skills. My comprehensive knowledge of the specific tools, procedures and resources necessary for successful management of a large and diverse customer base has enabled me to efficiently implement strategies for large scale customer support and service. I am a highly motivated employee who is passionate about exceptional customer service and satisfaction.
Angeline Delos Reyes has added 5 portfolio pieces. Create an account to review them.
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|Name||Score (out of 5)||Time to Complete|
|English Spelling Test (U.S. Version)||5.00||1st Place!||15 mins|
|Help Desk Certification||4.00||Top 10%||32 mins|
|Call Center Skills Test||4.25||Top 20%||27 mins|
|Email Etiquette Certification||4.15||Top 30%||23 mins|
|MS Excel 2003 Test||2.60||Above Average||35 mins|
|Telephone Etiquette Certification||4.00||Above Average||16 mins|
|Windows XP Test||3.75||Top 20%||40 mins|
|English Vocabulary Test (U.S. Version)||4.40||Top 30%||27 mins|
|Customer Service Test||4.00||Below Average||23 mins|
|U.S. English Basic Skills Test||3.90||Top 30%||34 mins|