My only problem with this project was that I was led to believe that the company was based in Sydney - which I would have preferred so we could work in the same time zone - but it became evident that I and the actual web designers were on opposite ends of the clock. I chose this service provider rather than others (and was prepared to pay more for that) in the hope that we would be more in sync. Having said that, the quality of the work was fine but it took a little longer to complete than it should have because a) we were always half a day behind each other and b) because I couldn't explain what I wanted in simple, non-technical terms with a phone call.
I expected that, at the price quoted, most of the work would be handled offshore. Even so, as far as I know I was never in contact with anyone in Australia and that is a little frustrating. However, now that I know exactly what I am getting for my money, I will probably use them again ... if the price is right.