Harun Md. Shahed Bin Naim
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Harun Md. Shahed Bin Naim

Customer Service Executive - Ticket, Email, Chat

$6.00/hr

Dhaka, Bangladesh

Overview

I have worked for 6 years as a 'Customer Service Executive' in a multinational telecommunication service provider using CRM and Zendesk. Quickly and accurately identifying and assessing individual customer needs, I take appropriate steps to satisfy the needs, and solve problems systematically using sound business judgment and following through on commitments. I also had the opportunity to mentor a group of 8 newly joined call center agents for couple of months. I have strong command on both verbal and written English that helps me to understand any instruction properly, and to communicate effectively and efficiently while handling sensitive customer issues. My ... moregoal is to work with utmost dedication and sincerity in a responsible position at a well-structured and fast growing organization and successfully apply acquired knowledge and interpersonal skills to enhance organizational efficiency. less

Harun Md. Shahed Bin Naim has added 7 portfolio pieces. Create an account to review them.

Work History and Feedback

  • Oct 2014 - Dec 2014

    Website content
    5.00
    20 hours
    $3.33 / hr
    $66.04 earned

  • Jun 2013 - Jun 2014

    Web research

    No feedback given

    281 hours
    $2.22 / hr
    $624.56 earned

  • Mar 2013 - Jun 2014

    Virtual Assistant
    5.00
    Thank you Harun. You were always there when I needed you.
    6 hours
    $3.00 / hr
    $18.50 earned

  • May 2013 - Apr 2014

    Standby Team Assistant
    3.95
    The position is no longer needed. Thank you for your help all this time.
    2,063 hours
    $1.11 / hr
    $2,289.75 earned

  • May 2013 - Jun 2013

    Web research

    No feedback given

    24 hours
    $1.11 / hr
    $26.28 earned

  • Dec 2012 - Jun 2013

    Search LinkedIn for Specific Agencies
    5.00
    he is excellent im out of business
    101 hours
    $1.11 / hr
    $147.49 earned

  • View More (14)

Harun Md. Shahed Bin Naim has more jobs to show. Create an account to review them.

Tests

Name Score (out of 5) Time to Complete
English Spelling Test (U.S. Version) 5.00 1st Place! 6 mins
Upwork Readiness Test for Independent Contractors and Company Managers 5.00 1st Place! 30 mins
Gmail Product Test 4.80 Top 20% 7 mins
English Vocabulary Test (UK Version) 4.40 Top 30% 31 mins
Email Etiquette Certification 4.45 Top 10% 11 mins
Internet Marketing Test 4.25 Top 20% 19 mins
Telephone Etiquette Certification 4.30 Top 20% 31 mins
Customer Service Test 4.50 Top 20% 17 mins
UK English Basic Skills Test 4.10 Top 20% 17 mins
MS Word 2003 Test 3.25 Top 20% 38 mins
MS Excel 2007 Test 3.50 Top 30% 39 mins
MS Word 2007 Test 3.25 Top 30% 40 mins
Search Engine Optimization Test 3.10 Top 30% 21 mins
English Vocabulary Test (U.S. Version) 4.25 Top 30% 33 mins
U.S. English Basic Skills Test 4.10 Top 20% 20 mins

Work History

55% Job Success
3,123 hours worked
37 jobs

Availability

Available
More than 30 hrs/week

Verifications

Phone Number: Verified

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