I have worked for 6 years as a 'Customer Service Executive' in a multinational telecommunication service provider using CRM and Zendesk. Quickly and accurately identifying and assessing individual customer needs, I take appropriate steps to satisfy the needs, and solve problems systematically using sound business judgment and following through on commitments. I also had the opportunity to mentor a group of 8 newly joined call center agents for couple of months. I have strong command on both verbal and written English that helps me to understand any instruction properly, and to communicate effectively and efficiently while handling sensitive customer issues. My ... goal is to work with utmost dedication and sincerity in a responsible position at a well-structured and fast growing organization and successfully apply acquired knowledge and interpersonal skills to enhance organizational efficiency.
Harun Md. Shahed Bin Naim has added 7 portfolio pieces. Create an account to review them.
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|Name||Score (out of 5)||Time to Complete|
|English Spelling Test (U.S. Version)||5.00||1st Place!||6 mins|
|Upwork Readiness Test for Independent Contractors and Company Managers||5.00||1st Place!||30 mins|
|Gmail Product Test||4.80||Top 20%||7 mins|
|English Vocabulary Test (UK Version)||4.40||Top 30%||31 mins|
|Email Etiquette Certification||4.45||Top 10%||11 mins|
|Internet Marketing Test||4.25||Top 20%||19 mins|
|Telephone Etiquette Certification||4.30||Top 20%||31 mins|
|Customer Service Test||4.50||Top 20%||17 mins|
|UK English Basic Skills Test||4.10||Top 20%||17 mins|
|MS Word 2003 Test||3.25||Top 20%||38 mins|
|MS Excel 2007 Test||3.50||Top 30%||39 mins|
|MS Word 2007 Test||3.25||Top 30%||40 mins|
|Search Engine Optimization Test||3.10||Top 30%||21 mins|
|English Vocabulary Test (U.S. Version)||4.25||Top 30%||33 mins|
|U.S. English Basic Skills Test||4.10||Top 20%||20 mins|