Peggy S.
Drop Here

Peggy S.

Support Master/Leader. Workaholic. Walking Dead Aficionado.


easley, United States

Overview I have spent the last few years supporting start-ups and SaaS companies in Silicon Valley like Pbworks (since 2008) and Recurly (since 2011) I have the highest satisfaction rates and lowest response times of any of my peers. I have the ability to quickly assess whether an issue is urgent and requires immediate escalation or if further troubleshooting will provide an easy solution. I have nearly a decade of experience offering unmatched support for companies, from small start-ups to fortune 500 businesses. I have used tools such as salesforce, livechat, zendesk, gotomeeting, and google hangouts to provide support. ... more I am hard working, motivated, honest, dependable, creative, precise, detail oriented and above all else committed to customer satisfaction. I don't cut corners, I don't give the run around, I am in it to get results and make customers happy. less

Work History and Feedback

  • May 2012 - Aug 2012

    Tier I Support Agent

    No feedback given

    $27.78 / hr
    $14,548.83 earned

  • Jun 2012 - Jul 2012

    Support users via email and twitter

    No feedback given

    23 hours
    $20.00 / hr
    $456.40 earned

  • Sep 2008 - Oct 2008

    Support Guru (Days)
    Peggy was so fabulous, we decided to offer her a full time job with our company. We couldn't have asked for anyone better.
    42 hours
    $18.33 / hr
    $772.79 earned

  • Aug 2008 - Sep 2008

    Support Guru (Days)
    141 hours
    $16.67 / hr
    $2,350.47 earned

  • Aug 2008

    Looking for science blogger
    1 hour
    $16.67 / hr
    $13.84 earned

  • Jul 2008 - Aug 2008

    Marketing / Lead Generation / Sales
    Peggy was unbelieveble to work with. We will user her again in the future
    133 hours
    $7.50 / hr
    $994.97 earned

  • View More (2)

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Name Score (out of 5) Time to Complete
PBwiki - Pages and Files Test 3.00 Top 20% 4 mins
PBwiki Test 2.90 Top 30% 17 mins
U.S. English Chicago Style Editing Skills Test (For Writing Professionals) 3.75 Top 30% 15 mins
U.S. English Basic Skills Test 4.75 Top 10% 13 mins
Upwork Readiness Test for Independent Contractors and Company Managers 4.60 Above Average 10 mins
U.S. English Basic Skills Test 4.50 Top 10% 11 mins
English Vocabulary Test (U.S. Version) 3.90 Above Average 14 mins

Work History

957 hours worked
16 jobs


More than 30 hrs/week

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