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Peggy S.
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Peggy S.

Support Master/Leader. Workaholic. Walking Dead Aficionado.

$31.74/hr

easley, United States

www.linkedin.com/in/angiesmithsc/ I have spent the last few years supporting ... morestart-ups and SaaS companies in Silicon Valley like Pbworks (since 2008) and Recurly (since 2011) I have the highest satisfaction rates and lowest response times of any of my peers. I have the ability to quickly assess whether an issue is urgent and requires immediate escalation or if further troubleshooting will provide an easy solution. I have nearly a decade of experience offering unmatched support for companies, from small start-ups to fortune 500 businesses. I have used tools such as salesforce, livechat, zendesk, gotomeeting, and google hangouts to provide support. I am hard working, motivated, honest, dependable, creative, precise, detail oriented and above all else committed to customer satisfaction. I don't cut corners, I don't give the run around, I am in it to get results and make customers happy. less

Overview

www.linkedin.com/in/angiesmithsc/ I have spent the last few years supporting start-ups and SaaS companies in Silicon Valley like Pbworks (since 2008) and Recurly (since 2011) I have the highest satisfaction rates and lowest response times of any of my peers. I have the ability to quickly assess whether an issue is urgent and requires immediate escalation or if further troubleshooting will provide an easy solution. I have nearly a decade of experience offering unmatched support for companies, from small start-ups to fortune 500 businesses. I have used tools such as salesforce, livechat, zendesk, gotomeeting, and google hangouts to provide support. ... more I am hard working, motivated, honest, dependable, creative, precise, detail oriented and above all else committed to customer satisfaction. I don't cut corners, I don't give the run around, I am in it to get results and make customers happy. less

Peggy S.
Drop Here

Peggy S.

$31.74 /hr

Support Master/Leader. Workaholic. Walking Dead Aficionado.

easley, United States

Overview

www.linkedin.com/in/angiesmithsc/ I have spent the last few years supporting start-ups and SaaS companies in Silicon Valley like Pbworks (since 2008) and Recurly (since 2011) I have the highest satisfaction rates and lowest response times of any of my peers. I have the ability to quickly assess whether an issue is urgent and requires immediate escalation or if further troubleshooting will provide an easy solution. I have nearly a decade of experience offering unmatched support for companies, from small start-ups ... moreto fortune 500 businesses. I have used tools such as salesforce, livechat, zendesk, gotomeeting, and google hangouts to provide support. I am hard working, motivated, honest, dependable, creative, precise, detail oriented and above all else committed to customer satisfaction. I don't cut corners, I don't give the run around, I am in it to get results and make customers happy. less

Work History and Feedback

  • Tier I Support Agent

    May 2012 - Aug 2012
    No feedback given
    $27.78 / hr
    $14,548.83 earned

  • Support users via email and twitter

    Jun 2012 - Jul 2012
    No feedback given

    23 hours

    $20.00 / hr
    $456.40 earned

  • Support Guru (Days)

    Sep 2008 - Oct 2008
    5.00
    Peggy was so fabulous, we decided to offer her a full time job with our company. We couldn't have asked for anyone better.

    42 hours

    $18.33 / hr
    $772.79 earned

  • Support Guru (Days)

    Aug 2008 - Sep 2008
    5.00

    141 hours

    $16.67 / hr
    $2,350.47 earned

  • Marketing / Lead Generation / Sales

    Jul 2008 - Aug 2008
    5.00
    Peggy was unbelieveble to work with. We will user her again in the future

    133 hours

    $7.50 / hr
    $994.97 earned

  • Looking for science blogger

    Aug 2008
    5.00

    1 hour

    $16.67 / hr
    $13.84 earned

  • Wordpress Bloggers

    Jul 2008 - Aug 2008
    4.45
    Good provider

    27 hours

    $13.33 / hr
    $353.25 earned

  • VA to admin Social Networking Sites - MySpace & More

    Jun 2008 - Jul 2008
    5.00

    28 hours

    $5.00 / hr
    $137.50 earned

Peggy S. has more jobs to show. Create an account to review them.

Tests

NameScore (out of 5)Time to Complete
PBwiki - Pages and Files Test 3.00Top 20%4 mins
PBwiki Test2.90Top 30%17 mins
U.S. English Chicago Style Editing Skills Test (For Writing Professionals)3.75Top 30%15 mins
U.S. English Basic Skills Test4.75Top 10%13 mins
U.S. English Basic Skills Test4.50Top 10%11 mins
Upwork Readiness Test for Independent Contractors and Company Managers4.60Above Average10 mins
English Vocabulary Test (U.S. Version)3.90Above Average14 mins
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Work History
957 hours worked
16 jobs
Availability
Available
More than 30 hrs/week
Profile Link
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