Francois N.
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Francois N.

Senior Admin Assistant /Customer Service manager


Tagbilaran, Philippines


Outstanding results as Intel Account Manger and International sales Manager. For example: • Upgraded Kokusai’s supplier classification to “low-risk supplier” for spare parts by increasing on-time delivery (OTD) from 50% to >98% and fill rate from 50% to 95%. Negotiated an inherited penalty down by $300K and since July 01 ensured the OTD monthly target was met by creating a step by step improvement road map Extensive experience in: Project Management, Fixing problems Designing computer courses Managing a staff Following things up so that they do not fall through the cracks Scheduling follow-ups Setting up organization Setting Marketing campaigns Attention to details Managing online people Setting up performance metrics Generating plans Following ... morea time line to fix a problem Professional use of Zendesk, Vtiger, Microsoft Office, Google drive and Calendar. Speak and write: English, German and French Position outside Upwork Key Account Consultant for Cargoclix, a German company. Programmed and debugged logistics platform for Freight Companies, sales campaign for French customers, L2 support for customers with tickets, Demonstrated excellent customer support. Projects on Upwork Platinum experience Manager for Versata The Platinum Experience Manager serves as a first point of contact for all matters that are not progressing as the customer feel they should within a product, for example for questions or issues relating to Support, Licensing, Managed Upgrades, etc. The Platinum Experience Manager schedules regular monthly calls with Platinum customers. The Platinum Experience Manager prioritizes tickets and develop action plans to efficiently resolve any issues or concerns a customer may have. The goal is to enhance a customer experience with and ensure they are receiving the level of support they deserve. Demonstrating excellent customer service. Translation Jobs from German/French into English:This was done on different subject matter, showed flexibility beside knowledge of language Research job for a Singaporean Company for small business in the Philippines, was very well received, demonstrated research capability Research job for the semiconductor industry, showed research capability Research for semiconductor equipment categorization showed research capability less

Francois N. has added 7 portfolio pieces. Create an account to review them.

Work History and Feedback

  • Jun 2012 - Dec 2012

    Are You Fluent In French & English with Strong Business Acumen?

    No feedback given

    $22.22 earned
    Fixed Price

  • Jul 2012 - Sep 2012

    Translate french to english with minor changes
    Great to work with.
    3 hours
    $3.33 / hr
    $8.33 earned

  • Jun 2012 - Jul 2012

    Semiconductor equipment Categorization
    great work
    10 hours
    $5.50 / hr
    $52.26 earned

  • May 2012

    Anyone with knowledge of semiconductor industry
    10 hours
    $5.00 / hr
    $8.35 earned

  • Apr 2012

    Philippines small business research questions
    Excellent work! I highly recommend Francois!
    $555.56 earned
    Fixed Price

Francois N. has more jobs to show. Create an account to review them.


Name Score (out of 5) Time to Complete
French Word Usage Test 4.40 Top 30% 12 mins
French Word Usage Test 4.40 Top 30% 13 mins
German Vocabulary Skills Test 4.25 Above Average 29 mins
Negotiations Skills Test 4.10 Top 30% 16 mins
German To English Translation Skills Test 4.10 Above Average 31 mins
English To French Translation Skills Test 4.40 Top 30% 24 mins
French To English Translation Skills Test 4.40 Top 30% 19 mins
Technical Writing Skills Certification 3.40 Top 30% 29 mins
English Vocabulary Test (U.S. Version) 4.50 Top 20% 20 mins
English Spelling Test (U.S. Version) 4.90 Top 20% 14 mins
English Spelling Test (U.S. Version) 4.50 Above Average 14 mins
U.S. English Basic Skills Test 3.60 Above Average 26 mins

Work History

100% Job Success
2,019 hours worked
11 jobs


More than 30 hrs/week


Phone Number: Verified

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