Archie john louie Y.
Drop Here

Archie john louie Y.

Multi-Skilled Freelance Professional

$6.67/hr

Mabalacat, Philippines

Overview

Ten (10) years of total work experience in the Business Process Outsourcing (BPO) industry specializing in these Customer Support areas: - Technical Support (HelpDesk, Windows Desktop support, Remote support, Diagnostics and Virus removal, Android support, Product support, Software and Hardware support, etc. through LiveChat, E-mail and VOIP channels) - Non Tech Support (Billing, General Inquiry, Service Desk, Ticketing, Order processing, Sales and Marketing, etc. through LiveChat, E-mail and VOIP channels) - Quality Assurance Monitoring, Backoffice, Data Entry, Internet Research - Online Community Moderator / Online Child Safety enforcers - Mechanical / HVAC Estimation and Takeoff

Work History and Feedback

  • Aug 2011 - Sep 2015

    Message Board Moderator

    No feedback given

    1,108 hours
    $2.78 / hr
    $3,089.26 earned

  • Jan 2015 - Mar 2015

    Community Moderator
    4.30
    25 hours
    $6.00 / hr
    $151.00 earned

  • Oct 2011 - Nov 2011

    Support Officer

    No feedback given

    155 hours
    $3.00 / hr
    $463.50 earned

Tests

Name Score (out of 5) Time to Complete
Customer Service Test 4.75 Top 10% 29 mins
Accounting Skills Test (Assets and Revenue) 2.75 Top 30% 38 mins
Telephone Etiquette Certification 4.45 Top 10% 17 mins
Help Desk Certification 3.40 Top 30% 28 mins
Accounting Principles Test 2.50 Top 30% 39 mins
Email Etiquette Certification 4.45 Top 10% 23 mins
English Vocabulary Test (U.S. Version) 4.60 Top 10% 26 mins
U.S. English Basic Skills Test 4.00 Top 30% 27 mins

Work History

100% Job Success
1,287 hours worked
3 jobs

Availability

Available
Less than 30 hrs/week

Search for others