Archie John Louie Y.
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Archie John Louie Y.

Multi-Skilled Freelance Professional

$6.67/hr

Mabalacat, Philippines

Ten (10) years of total work experience in the Business ... moreProcess Outsourcing (BPO) industry specializing in these Customer Support areas: - Technical Support (HelpDesk, Windows Desktop support, Remote support, Diagnostics and Virus removal, Android support, Product support, Software and Hardware support, etc. through LiveChat, E-mail and VOIP channels) - Non Tech Support (Billing, General Inquiry, Service Desk, Ticketing, Order processing, Sales and Marketing, etc. through LiveChat, E-mail and VOIP channels) - Quality Assurance Monitoring, Backoffice, Data Entry, Internet Research - Online Community Moderator / Online Child Safety enforcers - Mechanical / HVAC Estimation and Takeoff less

Overview

Ten (10) years of total work experience in the Business Process Outsourcing (BPO) industry specializing in these Customer Support areas: - Technical Support (HelpDesk, Windows Desktop support, Remote support, Diagnostics and Virus removal, Android support, Product support, Software and Hardware support, etc. through LiveChat, E-mail and VOIP channels) - Non Tech Support (Billing, General Inquiry, Service Desk, Ticketing, Order processing, Sales and Marketing, etc. through LiveChat, E-mail and VOIP channels) - Quality Assurance Monitoring, Backoffice, Data Entry, Internet Research - Online Community Moderator / Online Child Safety enforcers - Mechanical / HVAC Estimation and Takeoff

Archie John Louie Y.
Drop Here

Archie John Louie Y.

$6.67 /hr

Multi-Skilled Freelance Professional

Mabalacat, Philippines

Overview

Ten (10) years of total work experience in the Business Process Outsourcing (BPO) industry specializing in these Customer Support areas: - Technical Support (HelpDesk, Windows Desktop support, Remote support, Diagnostics and Virus removal, Android support, Product support, Software and Hardware support, etc. through LiveChat, E-mail and VOIP channels) - Non Tech Support (Billing, General Inquiry, Service Desk, Ticketing, Order processing, Sales and Marketing, etc. through LiveChat, E-mail and VOIP channels) - Quality Assurance Monitoring, Backoffice, Data Entry, Internet Research - ... moreOnline Community Moderator / Online Child Safety enforcers - Mechanical / HVAC Estimation and Takeoff less

Work History and Feedback

  • Message Board Moderator

    Aug 2011 - Sep 2015
    5.00

    1,108 hours

    $2.78 / hr
    $3,089.26 earned

  • Community Moderator

    Jan 2015 - Mar 2015
    4.30

    25 hours

    $6.00 / hr
    $151.00 earned

  • Support Officer

    Oct 2011 - Nov 2011
    No feedback given

    155 hours

    $3.00 / hr
    $463.50 earned

Tests

NameScore (out of 5)Time to Complete
Customer Service Test4.75Top 10%29 mins
Accounting Skills Test (Assets and Revenue)2.75Top 30%38 mins
Telephone Etiquette Certification4.45Top 10%17 mins
Help Desk Certification3.40Top 30%28 mins
Accounting Principles Test2.50Above Average39 mins
Email Etiquette Certification4.45Top 10%23 mins
English Vocabulary Test (U.S. Version)4.60Top 20%26 mins
U.S. English Basic Skills Test4.00Top 30%27 mins
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Work History
1,287 hours worked
3 jobs
Availability
Available
Less than 30 hrs/week
Profile Link
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