Sheila Zafranco
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Sheila Zafranco

Quality Analyst with inbound and outbound sales experience


Cainta, Philippines


To be able to find a job wherein I can use all the skills and training learned. I am confident that my long and intensive stay in the BPO industry will help me to be a competitive applicant for the position. I have seven years of experience in the industry under my belt. My line of work varies from customer service (inbound and outbound) to quality assurance lead. My strong points for the position include: Excellent in Communication Skills; Highly skilled in English Language both in written and oral application; Outstanding performance in sales; Consistency in meeting goals; Exceptional understanding ... morein the Principles of handling customer service; handling, evaluating and monitoring 50 agents for quality assurance; keen to details and does not settle for anything less. The companies I worked for are Epixtar and Aditya Birla Minacs. The positions I handled are telephone service representative, senior customer care, analyst, customer adviser and Lead Quality Assurance Monitor for an Automotive and Telco account. With these positions and work experiences, I believe that I am skilled, competent and knowledgeable for the position I am applying for. less

Work History and Feedback

  • Sep 2012 - Feb 2013

    Expert Appointment Setter/ Lead Gen

    No feedback given

    105 hours
    $4.00 / hr
    $419.36 earned

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Name Score (out of 5) Time to Complete
Outbound Sales Skills Test 4.00 Top 10% 17 mins
Customer Service Test 4.60 Top 10% 13 mins
Telephone Etiquette Certification 4.30 Top 20% 16 mins

Work History

107 hours worked
2 jobs


More than 30 hrs/week

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