click
Sheila Zafranco
Drop Here

Sheila Zafranco

Quality Analyst with inbound and outbound sales experience

$4.44/hr

Cainta, Philippines

To be able to find a job wherein I can ... moreuse all the skills and training learned. I am confident that my long and intensive stay in the BPO industry will help me to be a competitive applicant for the position. I have seven years of experience in the industry under my belt. My line of work varies from customer service (inbound and outbound) to quality assurance lead. My strong points for the position include: Excellent in Communication Skills; Highly skilled in English Language both in written and oral application; Outstanding performance in sales; Consistency in meeting goals; Exceptional understanding in the Principles of handling customer service; handling, evaluating and monitoring 50 agents for quality assurance; keen to details and does not settle for anything less. The companies I worked for are Epixtar and Aditya Birla Minacs. The positions I handled are telephone service representative, senior customer care, analyst, customer adviser and Lead Quality Assurance Monitor for an Automotive and Telco account. With these positions and work experiences, I believe that I am skilled, competent and knowledgeable for the position I am applying for. less

Overview

To be able to find a job wherein I can use all the skills and training learned. I am confident that my long and intensive stay in the BPO industry will help me to be a competitive applicant for the position. I have seven years of experience in the industry under my belt. My line of work varies from customer service (inbound and outbound) to quality assurance lead. My strong points for the position include: Excellent in Communication Skills; Highly skilled in English Language both in written and oral application; Outstanding performance in sales; Consistency in meeting goals; Exceptional understanding ... morein the Principles of handling customer service; handling, evaluating and monitoring 50 agents for quality assurance; keen to details and does not settle for anything less. The companies I worked for are Epixtar and Aditya Birla Minacs. The positions I handled are telephone service representative, senior customer care, analyst, customer adviser and Lead Quality Assurance Monitor for an Automotive and Telco account. With these positions and work experiences, I believe that I am skilled, competent and knowledgeable for the position I am applying for. less

Sheila Zafranco
Drop Here

Sheila Zafranco

$4.44 /hr

Quality Analyst with inbound and outbound sales experience

Cainta, Philippines

Overview

To be able to find a job wherein I can use all the skills and training learned. I am confident that my long and intensive stay in the BPO industry will help me to be a competitive applicant for the position. I have seven years of experience in the industry under my belt. My line of work varies from customer service (inbound and outbound) to quality assurance lead. My strong points for the position include: Excellent in Communication Skills; Highly ... moreskilled in English Language both in written and oral application; Outstanding performance in sales; Consistency in meeting goals; Exceptional understanding in the Principles of handling customer service; handling, evaluating and monitoring 50 agents for quality assurance; keen to details and does not settle for anything less. The companies I worked for are Epixtar and Aditya Birla Minacs. The positions I handled are telephone service representative, senior customer care, analyst, customer adviser and Lead Quality Assurance Monitor for an Automotive and Telco account. With these positions and work experiences, I believe that I am skilled, competent and knowledgeable for the position I am applying for. less

Work History and Feedback

  • Expert Appointment Setter/ Lead Gen

    Sep 2012 - Feb 2013
    No feedback given

    105 hours

    $4.00 / hr
    $419.36 earned

Sheila Zafranco has more jobs to show. Create an account to review them.

Tests

NameScore (out of 5)Time to Complete
Outbound Sales Skills Test4.00Top 10%17 mins
Customer Service Test4.60Top 10%13 mins
Telephone Etiquette Certification4.30Top 20%16 mins
or
Invite to Job
What's the difference?

Work History
107 hours worked
2 jobs
Availability
Available
More than 30 hrs/week
Profile Link
Search for others