Ronald D.
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Ronald D.

Technical Support/Customer Support Specialist


Pampanga, Philippines


Extremely reliable, hardworking and dependable Technical Support/Customer Service Specialist with demonstrated expertise in providing support services via email, chat and telephone. Multifaceted professional with advanced hardware and software troubleshooting skills seeking to utilize valuable skill sets in providing top of the line service under any challenging situation. Highly experienced specialist built solid background in system diagnosis process, using proprietary troubleshooting techniques and knowledge bases to resolve technical issue in a timely and cost-effective manner. Strategic thinker, recognized for ability to deliver outstanding results leading to increased productivity and efficiency.

Work History and Feedback

  • Apr 2010 - Aug 2011

    Customer Support Representative - Computer Software Company
    2,868 hours
    $5.56 / hr
    $16,008.76 earned

  • Jul 2010

    Technical Support Representative

    No feedback given

    $5.56 / hr
    $5.56 earned

  • Sep 2009 - Apr 2010

    Customer Support Representative - Computer Software Company
    1,048 hours
    $4.44 / hr
    $4,505.51 earned

Ronald D. has more jobs to show. Create an account to review them.


Name Score (out of 5) Time to Complete
Windows XP Test 4.50 Top 10% 16 mins
Customer Service Test 4.60 Top 10% 17 mins
English Vocabulary Test (U.S. Version) 4.75 Top 10% 33 mins
MS Word 2003 Test 3.50 Top 10% 40 mins
Call Center Skills Test 4.10 Top 20% 26 mins
Email Etiquette Certification 4.15 Top 30% 19 mins
Upwork Readiness Test for Independent Contractors and Company Managers 4.60 Above Average 22 mins
U.S. English Basic Skills Test 4.25 Top 20% 17 mins

Work History

100% Job Success
8,316 hours worked
11 jobs


More than 30 hrs/week

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