Extremely reliable, hardworking and dependable Technical Support/Customer Service Specialist with demonstrated expertise in providing support services via email, chat and telephone. Multifaceted professional with advanced hardware and software troubleshooting skills seeking to utilize valuable skill sets in providing top of the line service under any challenging situation. Highly experienced specialist built solid background in system diagnosis process, using proprietary troubleshooting techniques and knowledge bases to resolve technical issue in a timely and cost-effective manner. Strategic thinker, recognized for ability to deliver outstanding results leading to increased productivity and efficiency.
No feedback given
Ronald D. has more jobs to show. Create an account to review them.
|Name||Score (out of 5)||Time to Complete|
|Windows XP Test||4.50||Top 10%||16 mins|
|Customer Service Test||4.60||Top 10%||17 mins|
|English Vocabulary Test (U.S. Version)||4.75||Top 10%||33 mins|
|MS Word 2003 Test||3.50||Top 10%||40 mins|
|Call Center Skills Test||4.10||Top 20%||26 mins|
|Email Etiquette Certification||4.15||Top 30%||19 mins|
|Upwork Readiness Test for Independent Contractors and Company Managers||4.60||Above Average||22 mins|
|U.S. English Basic Skills Test||4.25||Top 20%||17 mins|