Ronald D.
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Ronald D.

Technical Support/Customer Support Specialist

$3.33/hr

Pampanga, Philippines

Extremely reliable, hardworking and dependable Technical Support/Customer Service Specialist with ... moredemonstrated expertise in providing support services via email, chat and telephone. Multifaceted professional with advanced hardware and software troubleshooting skills seeking to utilize valuable skill sets in providing top of the line service under any challenging situation. Highly experienced specialist built solid background in system diagnosis process, using proprietary troubleshooting techniques and knowledge bases to resolve technical issue in a timely and cost-effective manner. Strategic thinker, recognized for ability to deliver outstanding results leading to increased productivity and efficiency. less

Overview

Extremely reliable, hardworking and dependable Technical Support/Customer Service Specialist with demonstrated expertise in providing support services via email, chat and telephone. Multifaceted professional with advanced hardware and software troubleshooting skills seeking to utilize valuable skill sets in providing top of the line service under any challenging situation. Highly experienced specialist built solid background in system diagnosis process, using proprietary troubleshooting techniques and knowledge bases to resolve technical issue in a timely and cost-effective manner. Strategic thinker, recognized for ability to deliver outstanding results leading to increased productivity and efficiency.

Ronald D.
Drop Here

Ronald D.

$3.33 /hr

Technical Support/Customer Support Specialist

Pampanga, Philippines

Overview

Extremely reliable, hardworking and dependable Technical Support/Customer Service Specialist with demonstrated expertise in providing support services via email, chat and telephone. Multifaceted professional with advanced hardware and software troubleshooting skills seeking to utilize valuable skill sets in providing top of the line service under any challenging situation. Highly experienced specialist built solid background in system diagnosis process, using proprietary troubleshooting techniques and knowledge bases to resolve technical issue in a timely and cost-effective manner. Strategic thinker, recognized for ability ... moreto deliver outstanding results leading to increased productivity and efficiency. less

Work History and Feedback

  • Customer Support Representative - Computer Software Company

    Apr 2010 - Aug 2011
    3.85

    2,868 hours

    $5.56 / hr
    $16,008.76 earned

  • Technical Support Representative

    Jul 2010
    No feedback given
    $5.56 / hr
    $5.56 earned

  • Customer Support Representative - Computer Software Company

    Sep 2009 - Apr 2010
    3.85

    1,048 hours

    $4.44 / hr
    $4,505.51 earned

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Tests

NameScore (out of 5)Time to Complete
Windows XP Test4.50Top 10%16 mins
Customer Service Test4.60Top 10%17 mins
MS Word 2003 Test3.50Top 10%40 mins
English Vocabulary Test (U.S. Version)4.75Top 10%33 mins
Call Center Skills Test4.10Top 20%26 mins
Email Etiquette Certification4.15Top 30%19 mins
Upwork Readiness Test for Independent Contractors and Company Managers4.60Above Average22 mins
U.S. English Basic Skills Test4.25Top 20%17 mins
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Work History
9,405 hours worked
11 jobs
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