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Melanie Cardano
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Melanie Cardano

Customer Care Specialist and Freelance Editor

$16.67/hr

Cainta, Philippines


Melanie Cardano has added 11 portfolio pieces. Create an account to review them.

My seven years of experience in the BPO industry have ... moreequipped me with the skills and knowledge to deal with different types of customers. I provide quality work that is specific to my clients' needs. I can do phone, email and chat support, administrative tasks such as tracking shipments and returns, processing payments and providing refunds, collating documents for chargebacks, monitoring Amazon orders, as well as SEO and social media management, Copy editing and proofreading are also part and parcel of my talents and I take great pride in ensuring that clients are happy with my work. If you need a professional, efficient and committed customer support person, I’m the one you are looking for. less

Overview

My seven years of experience in the BPO industry have equipped me with the skills and knowledge to deal with different types of customers. I provide quality work that is specific to my clients' needs. I can do phone, email and chat support, administrative tasks such as tracking shipments and returns, processing payments and providing refunds, collating documents for chargebacks, monitoring Amazon orders, as well as SEO and social media management, Copy editing and proofreading are also part and parcel of my talents and I take great pride in ensuring that clients are happy with my work. If you need ... morea professional, efficient and committed customer support person, I’m the one you are looking for. less

Melanie Cardano
Drop Here

Melanie Cardano

$16.67 /hr

Customer Care Specialist and Freelance Editor

Cainta, Philippines

Overview

My seven years of experience in the BPO industry have equipped me with the skills and knowledge to deal with different types of customers. I provide quality work that is specific to my clients' needs. I can do phone, email and chat support, administrative tasks such as tracking shipments and returns, processing payments and providing refunds, collating documents for chargebacks, monitoring Amazon orders, as well as SEO and social media management, Copy editing and proofreading are also part and parcel ... moreof my talents and I take great pride in ensuring that clients are happy with my work. If you need a professional, efficient and committed customer support person, I’m the one you are looking for. less

Melanie Cardano has added 11 portfolio pieces. Create an account to review them.

Work History and Feedback

  • Fluent-English Phone Support Representative

    Mar 2014 - Present
    Job in progress

    3,501 hours

    $7.78 / hr
    $27,490.12 earned

  • Looking for an editor

    Feb 2015 - Jan 2016
    No feedback given
    $885.00 earned
    Fixed Price

  • Secret Shopper Program

    Jan 2014 - Sep 2015
    No feedback given

    8 hours

    $6.34 / hr
    $49.66 earned

  • Trust and Safety Agent

    Jun 2015 - Aug 2015
    No feedback given
    $15.00 earned
    Fixed Price

  • Proofreading

    Oct 2014 - Aug 2015
    No feedback given
    $183.00 earned
    Fixed Price

  • Article Rewriter Needed

    Oct 2013 - Jul 2015
    No feedback given
    $227.95 earned
    Fixed Price

  • SUPER RUSH transcription needed in 5 hrs will pay extra

    Feb 2015
    No feedback given
    $30.00 earned
    Fixed Price

  • Proofreading Thesis of 9000 words

    Aug 2014
    5.00
    Completed the work in a very short time. Would like to hire again.
    $26.66 earned
    Fixed Price

  • Rewriting contents

    Feb 2014 - Apr 2014
    5.00
    A very good provider and quality writer. Hope to work with her again with my future projects.
    $30.40 earned
    Fixed Price

  • Press Release Proofreader/Editor

    Nov 2013 - Apr 2014
    No feedback given
    $323.80 earned
    Fixed Price

  • Final Copy Edit for a Book- Copywriter, Editor, Proofing

    Mar 2014
    4.85
    Melanie was great. She kept in contact, was very professional and thorough in her proofing and editing of my book. I would hire her for future jobs and recommend her to others. Thanks Melanie.
    $55.56 earned
    Fixed Price

  • View More (37)

Melanie Cardano has more jobs to show. Create an account to review them.

Tests

NameScore (out of 5)Time to Complete
English Spelling Test (U.S. Version)5.001st Place!9 mins
Call Center Skills Test4.60Top 10%15 mins
Customer Service Test4.75Top 10%12 mins
Help Desk Certification3.25Above Average14 mins
Telephone Etiquette Certification4.30Top 20%15 mins
U.S. Word Usage Test4.00Top 30%14 mins
English To Tagalog (Filipino) Translation Skills Test4.50Above Average26 mins
Management Skills Test2.75Above Average16 mins
Email Etiquette Certification4.15Top 30%10 mins
U.S. English Basic Skills Test4.40Top 10%19 mins
English Vocabulary Test (U.S. Version)4.00Above Average15 mins
Windows XP Test3.00Above Average16 mins
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100% Job Success
Top Rated
Work History
6,522 hours worked
100 jobs
Availability
Available
Less than 30 hrs/week
Profile Link
Verifications
Phone Number: Verified
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