Melanie Cardano

Melanie Cardano

Customer Care Specialist and Freelance Editor

Cainta, Philippines

$16.67/hr

(4.36)

What's the difference?
Overview

My seven years of experience in the BPO industry have equipped me with the skills and knowledge to deal with different types of customers. I provide quality work that is specific to my clients' needs. I can do phone, email and chat support, administrative tasks such as tracking shipments and returns, processing payments and providing refunds, collating documents for chargebacks, monitoring Amazon orders, as well as SEO and social media management,

Copy editing and proofreading are also part an…

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Melanie Cardano has added 11 portfolio pieces. Create an account to review them.

Work History & Feedback

Proofreading Thesis of 9000 words

“Completed the work in a very short time. Would like to hire again.”
5.00
Fixed Price $27

Rewriting contents

“A very good provider and quality writer. Hope to work with her again with my future projects.”
5.00
Fixed Price $30

Final Copy Edit for a Book- Copywriter, Editor, Proofing

“Melanie was great. She kept in contact, was very professional and thorough in her proofing and editing of my book. I would hire her for future jobs and recommend her to others.Thanks Melanie.”
4.85
Fixed Price $56

Quality Control Editor

“A joy to work with. Very detailed and skilled.”
5.00
Fixed Price $59

LOOKING FOR PROOF READERS AND EDITORS. (Long-term Job and Bulk Work)

“We highly recommend Mel to everyone. The quality of her work is outstanding. Will continue to use her for all our proof reading and editing projects.”
5.00
Fixed Price $8

Editing Article

“Melanie completed the editing project well and she has great communication.”
5.00
Fixed Price $6

Trust and Safety Agent

Job in progress

Fixed Price $15

Looking for an editor

Job in progress

Fixed Price $675

Proofreading

Job in progress

Fixed Price $183

Fluent-English Phone Support Representative

Job in progress

2,589 hrs @ $7.78/hr
Earned $20,209

Secret Shopper Program

Job in progress

8 hrs @ $6.34/hr
Earned $50
Tests Taken
Name Percentile Score

Call Center Skills Test

99

Customer Service Test

98

Email Etiquette Certification

77

English Spelling Test (U.S. Version)

96

English To Tagalog (Filipino) Translation Skills Test

69

English Vocabulary Test (U.S. Version)

59

Help Desk Certification

63

Management Skills Test

63

Telephone Etiquette Certification

83

U.S. English Basic Skills Test

91

U.S. Word Usage Test

85

Windows XP Test

53