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Sushmita Sharma
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Sushmita Sharma

Business Analyst and Technical Author with Business Analyst Certified

$20.00/hr

Manchester, United Kingdom


Sushmita Sharma has added 13 portfolio pieces. Create an account to review them.

*Technical Documentation, Technical Support, User's Manual, Functional Specifications, White Paper, ... moreRequirement Elicitation*  7.10 years of professional experience in Information Technology encompassing roles Technical Analyst and Support, Technical Author and Network Engineer (Voice and Data)  BCS Certificate in Business Analysis Practice.  Excellent interpersonal, communications and client facing skills.  Strong experience in all phases of Network Infrastructure Development and CRM System Development Lifecycle (SDLC).  Worked closely in various IT infrastructure development projects along with project team incremental and iterative/scrum delivery approach.  Excellent understanding of Business Requirements Gathering, Translating Requirements into Specifications and Infrastructure Design.  Proficient in Technical and Business writing, Business Process Flow, Business Process Modeling.  Emphasis on requirements gathering through research, formal-informal sessions, workshops, observations and interviewing sessions with SMEs (subject matter experts), business users and Stakeholders.  Highly proficient in writing user stories, creating use cases, use case diagrams, Workflow Diagrams, Sequence Diagrams, and Class Diagrams etc. Extensively used Mind Maps, Fishbone Diagrams and Flowcharts and MS Visio.  Extensive experience in creating Screen Mockups, conducting GAP Analysis and Impact Analysis, SWOT analysis, Cost Benefit Analysis, Risk Analysis.  Expert in Tracking and Managing the Requirements using Document Management Software that controls numerous artifacts produced by the teams across the deliverables for a project.  Proven record of Team Management and Leadership skills. Excellent Presentation skills in regards to communicating with both business and technical teams.  Hands-on experience in voice and data based network implementation and support.  Experience of working with diverse teams from different cultural, geographical and technical backgrounds. In addition to the above, I am a highly motivated self-starter who enjoys intrinsic job challenges and works well unsupervised with a team player attitude. less

Overview

*Technical Documentation, Technical Support, User's Manual, Functional Specifications, White Paper, Requirement Elicitation*  7.10 years of professional experience in Information Technology encompassing roles Technical Analyst and Support, Technical Author and Network Engineer (Voice and Data)  BCS Certificate in Business Analysis Practice.  Excellent interpersonal, communications and client facing skills.  Strong experience in all phases of Network Infrastructure Development and CRM System Development Lifecycle (SDLC).  Worked closely in various IT infrastructure development projects along with project team incremental and iterative/scrum delivery approach.  Excellent understanding of Business Requirements Gathering, Translating Requirements into Specifications and Infrastructure Design.  Proficient in Technical and Business writing, Business Process Flow, Business Process Modeling.  Emphasis on requirements gathering ... morethrough research, formal-informal sessions, workshops, observations and interviewing sessions with SMEs (subject matter experts), business users and Stakeholders.  Highly proficient in writing user stories, creating use cases, use case diagrams, Workflow Diagrams, Sequence Diagrams, and Class Diagrams etc. Extensively used Mind Maps, Fishbone Diagrams and Flowcharts and MS Visio.  Extensive experience in creating Screen Mockups, conducting GAP Analysis and Impact Analysis, SWOT analysis, Cost Benefit Analysis, Risk Analysis.  Expert in Tracking and Managing the Requirements using Document Management Software that controls numerous artifacts produced by the teams across the deliverables for a project.  Proven record of Team Management and Leadership skills. Excellent Presentation skills in regards to communicating with both business and technical teams.  Hands-on experience in voice and data based network implementation and support.  Experience of working with diverse teams from different cultural, geographical and technical backgrounds. In addition to the above, I am a highly motivated self-starter who enjoys intrinsic job challenges and works well unsupervised with a team player attitude. less

Sushmita Sharma
Drop Here

Sushmita Sharma

$20.00 /hr

Business Analyst and Technical Author with Business Analyst Certified

Manchester, United Kingdom

Overview

*Technical Documentation, Technical Support, User's Manual, Functional Specifications, White Paper, Requirement Elicitation*  7.10 years of professional experience in Information Technology encompassing roles Technical Analyst and Support, Technical Author and Network Engineer (Voice and Data)  BCS Certificate in Business Analysis Practice.  Excellent interpersonal, communications and client facing skills.  Strong experience in all phases of Network Infrastructure Development and CRM System Development Lifecycle (SDLC).  Worked closely in various IT infrastructure development projects along with project team incremental and iterative/scrum delivery approach.  Excellent understanding of Business Requirements Gathering, Translating ... moreRequirements into Specifications and Infrastructure Design.  Proficient in Technical and Business writing, Business Process Flow, Business Process Modeling.  Emphasis on requirements gathering through research, formal-informal sessions, workshops, observations and interviewing sessions with SMEs (subject matter experts), business users and Stakeholders.  Highly proficient in writing user stories, creating use cases, use case diagrams, Workflow Diagrams, Sequence Diagrams, and Class Diagrams etc. Extensively used Mind Maps, Fishbone Diagrams and Flowcharts and MS Visio.  Extensive experience in creating Screen Mockups, conducting GAP Analysis and Impact Analysis, SWOT analysis, Cost Benefit Analysis, Risk Analysis.  Expert in Tracking and Managing the Requirements using Document Management Software that controls numerous artifacts produced by the teams across the deliverables for a project.  Proven record of Team Management and Leadership skills. Excellent Presentation skills in regards to communicating with both business and technical teams.  Hands-on experience in voice and data based network implementation and support.  Experience of working with diverse teams from different cultural, geographical and technical backgrounds. In addition to the above, I am a highly motivated self-starter who enjoys intrinsic job challenges and works well unsupervised with a team player attitude. less

Sushmita Sharma has added 13 portfolio pieces. Create an account to review them.

Work History and Feedback

  • Network Documentation and Diagrams w/ Microsoft Visio

    May 2016 - Jun 2016
    1.00
    $50.00 earned
    Fixed Price

  • Ghost Writer

    Sep 2011 - Apr 2016
    5.00

    7 hours

    $4.44 / hr
    $30.33 earned

  • Need Regular Blog Posts

    Aug 2013 - Jul 2015
    No feedback given
    $10.00 earned
    Fixed Price

  • Whitepaper Formatting in MS Word ('07)

    May 2012 - Apr 2015
    5.00
    $100.00 earned
    Fixed Price

  • Site QA in South Africa

    Jun 2013 - Feb 2014
    5.00

    212 hours

    $8.89 / hr
    $1,884.68 earned

  • White Paper on Computer on Module for Communication Application

    Oct 2013 - Nov 2013
    3.85
    $400.00 earned
    Fixed Price

  • White Paper on Computer on Module in Military Application

    Aug 2013 - Sep 2013
    5.00
    Good job, Sushmita. We are very happy with your work. Thanks.
    $400.00 earned
    Fixed Price

  • IT Project Manager

    Mar 2013 - Aug 2013
    4.00

    9 hours

    $8.89 / hr
    $78.50 earned

  • FAQ writer (for our vpn service)

    Jun 2011 - Jul 2013
    5.00
    just perfect... thanks for your hard work...

    91 hours

    $5.56 / hr
    $507.79 earned

  • Technical Document Writer Needed

    Nov 2012 - Apr 2013
    No feedback given

    54 hours

    $8.33 / hr
    $451.16 earned

  • View More (39)

Sushmita Sharma has more jobs to show. Create an account to review them.

Tests

NameScore (out of 5)Time to Complete
Technical Writing Skills Certification4.25Top 10%25 mins
Customer Service Test4.75Top 10%10 mins
Call Center Skills Test4.40Top 10%19 mins
English Vocabulary Test (U.S. Version)4.75Top 10%26 mins
Software Testing Test3.00Top 30%18 mins
U.S. Word Usage Test3.90Top 30%15 mins
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87% Job Success
Work History
7,156 hours worked
115 jobs
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Less than 30 hrs/week
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