Gil Cornelio de la Pena
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Gil Cornelio de la Pena

Six-Sigma White Belt Certified Call Center Supervisor / Web Developer


Bacolod City, Philippines


I have been in the outsourcing industry since 2004 and have made my way to the team leader level. I have had experiences in Customer Service, Data Entry, Sales and Technical Support before I was promoted to a supervisory position. Since I've started as a team leader, I have received a number of awards such as The Best Team Leader for 2 quarters and 14 Most Outstanding Team Leader awards. A self-taught web developer and designer. I create and design websites as a hobby. I have created and designed the Namitz website ( A fully-interactive Ilonggo online community that caters to the ... morepeople living in Bacolod City, Philippines and its surrounding cities and municipalities. I have also created and designed the Integrated Artists and Musicians forum ( An online forum that caters to all the talented people of Negros Occidental, Philippines. It is a website where artists display their works-of-art and independent musicians promote their demos. less

Gil Cornelio de la Pena has added 3 portfolio pieces. Create an account to review them.

Work History and Feedback

  • Feb 2012 - Sep 2012

    Customer Service/Escalations Director

    No feedback given

    826 hours
    $8.89 / hr
    $9,362.46 earned

  • Apr 2011 - Feb 2012

    Customer Service/Escalations Director

    No feedback given

    1,893 hours
    $5.56 / hr
    $14,704.96 earned

  • Sep 2010 - Apr 2011

    Customer Service/Escalations Director

    No feedback given

    947 hours
    $8.89 / hr
    $8,998.67 earned

  • May 2010 - Jun 2010

    Everest Customer Support
    Thank you so much for your cooperation!! Teresa
    $60.00 earned
    Fixed Price

  • Feb 2010 - Mar 2010

    Customer Support Team Manager
    Gil followed the instructions well and finished the testing phase within the given time limit. He is very easy to work with
    $90.00 earned
    Fixed Price

Gil Cornelio de la Pena has more jobs to show. Create an account to review them.


Name Score (out of 5) Time to Complete
English Spelling Test (U.S. Version) 5.00 1st Place! 8 mins
Call Center Skills Test 4.50 Top 10% 11 mins
Email Etiquette Certification 4.45 Top 10% 15 mins
Telephone Etiquette Certification 4.30 Top 20% 11 mins
Customer Service Test 4.50 Top 20% 14 mins
U.S. English Basic Skills Test 4.10 Top 20% 16 mins

Work History

4,078 hours worked
13 jobs


More than 30 hrs/week


Phone Number: Verified

Associated with

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