Clair Ann Po
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Clair Ann Po

Top Customer Service and Sales Representative

$13.33/hr

Cebu, Philippines

Overview

I have been one of the pioneer agents for Intuit, a payroll software where my role entails taking customer service calls, doing direct deposit and payroll technical support. Eventually, I became the programs PAC(Productivity Assurance Coordinator) where i see to it that agents adheres to schedule, I also generate memorandum and incident reports for any infraction made. I have also a part of Microsoft and been one of the technicians for AT&T, where i do technical support for internet connections, diagnose issue and do troubleshooting. I then became a part of Hewlett-Packard, where i have also been one of their ... moretechnical support representative. I do troubleshooting and installations of hardware and software and would do up selling for other HP products. I then became a part of Windward Software, where i became one of their support coordinators/administrator, who assigns technical tasks to technicians as well as doing minor troubleshooting and currently i am a part of Greenwire Global, where i am one of their top agent for their sales account and was promoted to become their Quality Assurance Specialist, mentoring and training agents. Most of the time I meet my quota earlier than expected. I also dial for test campaigns and i also help generate scripts for them as well. I love to exceeding employers expectations because i believe in hardwork and love for my job... " GREAT MIND...GREAT IDEAS!!" less

Work History and Feedback

  • Feb 2015

    Cold Calling & Appointment setting
    4.30
    79 hours
    $11.11 / hr
    $879.54 earned

  • Jan 2015

    Cold Call Small Businesses, Hourly Pay + Bonus
    1.60
    18 minutes were logged for every call that was not even answered. 100 calls in total in over 30 hours. I consider this a huge rip off and would only recommend if you are made of money. What's worse is this gig was NOT "money back guaranteed" like oDesk claimed. oDesk will not refund me. So my advice is to avoid hiring on oDesk at all. Share your story of being scammed on oDesk on social media: Twitter, Facebook, Google+ etc. If you were ripped off like me, find your CC company and ask them to help you fight for your money and rights.
    31 hours
    $11.11 / hr
    $340.70 earned

  • Aug 2014 - Dec 2014

    CRITERIONMED ITENS SALES
    3.30
    Do not believe right fit very nice person
    192 hours
    $11.11 / hr
    $2,127.59 earned

  • Jun 2014

    URGENT: Experienced Telemarketer Needed, preferably from Cebu, Philippines
    1.40
    Good English but very unreliable and has a poor work ethic. No Call, No Show for 2 days and applied for other jobs while using the company's time.
    Freelancer's Response
    I have been extremely offended by the one who managed the campaign as Aubrey did not extend means to ask why I was not able to inform her about my absence. Internet was down in our area and she lives within the area as well so she should know. I had been rushed to the hospital immediately after trying to rush t my father's place to check if internet was working there. She is very inconsiderate and does not know how to run the team. She did not even consider all the inputs I have made with regard to my thoughts on how to make her campaign fly knowing she does not have any processed in place yet.
    31 hours
    $5.56 / hr
    $292.84 earned

  • May 2014 - Jun 2014

    Phone sales and qualifying lead genration position
    3.25
    Claire was very nice and her English was very good. She did not follow through with directions every time and was not always as dependable as I needed.
    56 hours
    $7.78 / hr
    $434.38 earned

  • Oct 2013 - Apr 2014

    Appointment Setter wanted - must have experience calling Australia
    4.65
    136 hours
    $5.56 / hr
    $768.59 earned

  • View More (25)

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Tests

Name Score (out of 5) Time to Complete
English Spelling Test (U.S. Version) 5.00 1st Place! 12 mins
Call Center Skills Test 4.25 Top 20% 20 mins
Telephone Etiquette Certification 4.00 Above Average 18 mins
Email Etiquette Certification 3.85 Above Average 14 mins
U.S. English Basic Skills Test 4.00 Top 30% 20 mins
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Work History

50% Job Success
3,166 hours worked
66 jobs

Availability

Available
More than 30 hrs/week

Verifications

Phone Number: Verified

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