I have been one of the pioneer agents for Intuit, a payroll software where my role entails taking customer service calls, doing direct deposit and payroll technical support. Eventually, I became the programs PAC(Productivity Assurance Coordinator) where i see to it that agents adheres to schedule, I also generate memorandum and incident reports for any infraction made. I have also a part of Microsoft and been one of the technicians for AT&T, where i do technical support for internet connections, diagnose issue and do troubleshooting. I then became a part of Hewlett-Packard, where i have also been one of their ... technical support representative. I do troubleshooting and installations of hardware and software and would do up selling for other HP products. I then became a part of Windward Software, where i became one of their support coordinators/administrator, who assigns technical tasks to technicians as well as doing minor troubleshooting and currently i am a part of Greenwire Global, where i am one of their top agent for their sales account and was promoted to become their Quality Assurance Specialist, mentoring and training agents. Most of the time I meet my quota earlier than expected. I also dial for test campaigns and i also help generate scripts for them as well. I love to exceeding employers expectations because i believe in hardwork and love for my job... " GREAT MIND...GREAT IDEAS!!"
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|Name||Score (out of 5)||Time to Complete|
|English Spelling Test (U.S. Version)||5.00||1st Place!||12 mins|
|Call Center Skills Test||4.25||Top 20%||20 mins|
|Telephone Etiquette Certification||4.00||Above Average||18 mins|
|Email Etiquette Certification||3.85||Above Average||14 mins|
|U.S. English Basic Skills Test||4.00||Top 30%||20 mins|