Possess excellent analytical and problem solving abilities
BPO Call Center
Objective: Advanced Virtual Assistant (General Admin Tasks) and Customer Support.
With 5 years of experience as a Customer Service Representative on Voice, chat and email support for Microsoft Skype, and Xbox account. During that time I’ve been trained and certified on a number of different tools, platforms, and systems.
Handled Microsoft Accounts and billing, Backoffice, technical troubleshooting, account recovery, and fraud (Advance fraud tool).
Exceptionally well organized, flexible and efficient in handling