My job is very simple. I make sure that YOUR customers are very happy. I have worked in the customer management industry for over 15 years. Not only have i worked as a team member for companies like IBM and DELL, but i have also worked for small little known gems like Invitrogen and A1fenster. At some of these i have been involved in the planning and strategy discussions as a team leader or country manager, which included,but was not limited to, QA, Training, reporting and motivation. I enjoy making people happy. That means that i focus on my customers ... and not on my script. It is vital for every business to have an excellent customer care department. If that is what you are looking for than you should hire me as i will make sure everyone will be satisfied without losing focus of the company targets and protocols. Due to me living in Mexico i have been working online for many years now. This means that i know most protocols and systems. As it is not always easy to find suitable clients i have done a lot of writing, mainly in the gaming and poker niche. As i have also written 50 articles (in a week) about dog fences and 100 about mobile phones it is fair to say that i am a jack of all trades. I enjoy writing as much as i do customer management, however, writing volume is limited currently (as of 2013) due to RSI issues. For small projects not requiring 50 articles per week you can still contact me.
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|Telephone Etiquette Certification||4.70||Top 10%||11 mins|
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|Customer Service Test||4.40||Top 30%||11 mins|
|English Vocabulary Test (U.S. Version)||4.40||Top 30%||20 mins|
|U.S. English Basic Skills Test||4.50||Top 10%||15 mins|
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