I have worked for a Top Call Center in over 4 years where I handled different types of customers located globally. I have gained expertise in dealing with difficult customers and escalated situations through continued trainings and skills development. My orientation is to always provide exceptional contributions to customer service for all customers may it be simple inquiries or technical issues. Because I am a self starter and always eager to learn new things, I've worked my way up from being a Technical Service Representative to a Supervisor. As such I develop leadership skills and ... management skills where I was able to touch based on people management, collating data,quaity/behavior coaching and product presentations. You can go over my work history and job accomplishments, you may find it inadequate but I assure to provide best quality service.
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|Name||Score (out of 5)||Time to Complete|
|Call Center Skills Test||4.00||Top 30%||26 mins|
|MS Excel 2007 Test||3.00||Above Average||20 mins|
|Office Skills Test||4.10||Top 20%||24 mins|
|Customer Service Test||4.25||Above Average||18 mins|
|Telephone Etiquette Certification||3.85||Below Average||19 mins|
|Email Etiquette Certification||3.85||Above Average||16 mins|
|U.S. English Basic Skills Test||4.00||Top 30%||25 mins|