Laizel Arellano
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Laizel Arellano

Customer Service Professional, Virtual Assistant, Data Entry

$2.78/hr

Davao City, Philippines

I have worked for a Top Call Center in over ... more4 years where I handled different types of customers located globally. I have gained expertise in dealing with difficult customers and escalated situations through continued trainings and skills development. My orientation is to always provide exceptional contributions to customer service for all customers may it be simple inquiries or technical issues. Because I am a self starter and always eager to learn new things, I've worked my way up from being a Technical Service Representative to a Supervisor. As such I develop leadership skills and management skills where I was able to touch based on people management, collating data,quaity/behavior coaching and product presentations. You can go over my work history and job accomplishments, you may find it inadequate but I assure to provide best quality service. less

Overview

I have worked for a Top Call Center in over 4 years where I handled different types of customers located globally. I have gained expertise in dealing with difficult customers and escalated situations through continued trainings and skills development. My orientation is to always provide exceptional contributions to customer service for all customers may it be simple inquiries or technical issues. Because I am a self starter and always eager to learn new things, I've worked my way up from being a Technical Service Representative to a Supervisor. As such I develop leadership skills and ... moremanagement skills where I was able to touch based on people management, collating data,quaity/behavior coaching and product presentations. You can go over my work history and job accomplishments, you may find it inadequate but I assure to provide best quality service. less

Laizel Arellano
Drop Here

Laizel Arellano

$2.78 /hr

Customer Service Professional, Virtual Assistant, Data Entry

Davao City, Philippines

Overview

I have worked for a Top Call Center in over 4 years where I handled different types of customers located globally. I have gained expertise in dealing with difficult customers and escalated situations through continued trainings and skills development. My orientation is to always provide exceptional contributions to customer service for all customers may it be simple inquiries or technical issues. Because I am a self starter and always eager to learn new things, I've worked my ... moreway up from being a Technical Service Representative to a Supervisor. As such I develop leadership skills and management skills where I was able to touch based on people management, collating data,quaity/behavior coaching and product presentations. You can go over my work history and job accomplishments, you may find it inadequate but I assure to provide best quality service. less

Work History and Feedback

  • Email, support tickets, data processing

    May 2012 - Jul 2012
    5.00
    Laizel's work has been of the highest quality. She is a quick learner and offers useful suggestions and input. Her communications skills are first rate, including English spelling and grammar. Her spoken English is easy to understand, with only a very slight accent. I will not hesistate to use her again in the future and give her my highest recommendation.

    143 hours

    $2.78 / hr
    $398.44 earned

  • Data Entry

    Mar 2012 - May 2012
    5.00

    71 hours

    $2.78 / hr
    $198.30 earned

  • PAYMENT VERIFICATION REP

    Aug 2011 - Apr 2012
    3.10

    376 hours

    $2.22 / hr
    $877.59 earned

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Tests

NameScore (out of 5)Time to Complete
Call Center Skills Test4.00Top 30%26 mins
MS Excel 2007 Test3.00Above Average20 mins
Office Skills Test4.10Top 20%24 mins
Telephone Etiquette Certification3.85Below Average19 mins
Customer Service Test4.25Above Average18 mins
Email Etiquette Certification3.85Above Average16 mins
U.S. English Basic Skills Test4.00Top 30%25 mins
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Work History
614 hours worked
5 jobs
Availability
Available
More than 30 hrs/week
Profile Link
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