Iris mae M.
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Iris mae M.

QA & Data Analyst/CSR


cebu, Philippines


My 6 1/2 yrs. experience working in a call center industry as a Customer Service/Travel Specialist/Order Processor, and 3 years experience in a Data Outsourcing company, helps me in maximizing my full potential in performing my job here in Upwork. I've worked with Earthlink, Expedia Travel, Sit-Up Channels account (UK), Dun & Bradstreet Credibility Corp. & Upwork CSS QA Team. I have dealt with global clients in the US and UK. My goal is to work in a company where I can contribute my skills, competence and be able to meet the firm's objectives and goals. Delivering the job required ... morein a timely manner without sacrificing quality is my top priority. less

Work History and Feedback

  • Oct 2015

    Trust and Safety Agent

    No feedback given

    $15.00 earned
    Fixed Price

  • Jun 2013 - Jul 2013

    Customer service representative with strong English writing skills wanted
    The freelancer has made this comment private
    68 hours
    $4.44 / hr
    $300.44 earned

  • Oct 2011 - Jan 2012

    Call Center Quality Control Analyst
    Thank you for being part of our team.
    389 hours
    $1.11 / hr
    $459.78 earned

Iris mae M. has more jobs to show. Create an account to review them.


Name Score (out of 5) Time to Complete
English Spelling Test (U.S. Version) 5.00 1st Place! 19 mins
Telephone Etiquette Certification 4.45 Top 10% 22 mins
Call Center Skills Test 4.25 Top 20% 30 mins
Customer Service Test 4.50 Top 20% 25 mins
U.S. Word Usage Test 3.75 Top 30% 22 mins
MS Excel 2007 Test 2.90 Above Average 40 mins
UK English Basic Skills Test 3.60 Above Average 27 mins
English Vocabulary Test (U.S. Version) 4.25 Top 30% 23 mins
U.S. English Basic Skills Test 4.40 Top 10% 18 mins
What's the difference?

Work History

100% Job Success
4,267 hours worked
7 jobs


More than 30 hrs/week


Phone Number: Verified

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