Eric Sutherland
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Eric Sutherland

Ex-IBM Business Process Analyst / Technical Writer


Edinburgh, United Kingdom


• Come from an electronics/control/automation/engineering background; • With 10+ years verification, business and technical writer experience; • Eligible for SC Clearance and British Passport holder; • Good Knowledge of software and hardware development and implementation life-cycles; • Produced and updated IT Disaster Recovery/Business Continuity Plans on CRMs, MS SharePoint, MS Lync, Domain, Network and Databases on Windows and LINUX Servers; • Used MS Visio to produce UML Diagrams and process flows to complete project documentation; • Have excellent interpersonal and communication skills at ... moreall levels, worked onsite and with Virtual teams around the World (i.e. IBM). Detail oriented with a strong can do attitude. 24th November 14 - 23rd January 15 Technical Writer at PPRO Interviewed stakeholders in Munich and Koln and produced a Document Index. Then writing Policies for e-money regulations (for example, Complaint Handling and Corporate Governance). 16th - 20th June 2014 Technical Writer at Mendeley Writing API document for academic database document searching with 100 search parameters. 5th – 16th August 2013 Technical Writer at New Zulu Developing News Web Site User and Data Database Functional Specifications. 13th June 2013 – 19th July 2013 Technical Writer at SMFG Producing HR, Finance and Project documents (for example, P2P using SAP). January 2012 to Current Technical Writer Home Based Projects Managed own workload while working on a mixture of projects and produced documentation for T1/E1 PRI Call Recorder User Guide, six electronics in everything articles for Bi-Monthly Online Magazine, Operations Intelligence for Manufacturing Operations using Savigent Workflows, Ship2Anywhere Web Portal, Proofread IBM Cloud/Premise with Smart Metering Tender for Australian Water Board, R&D Plan for Government Grant, Reworked Study Guides for Logic, Thinking and Strategy, Proofread XML and REST API projects using JSON on payment, loyalty and telecommunications projects, Framemaker Project, Business Plan, CE Mark Technical Files and Policies and Procedures. Tools: MS Office, MS Visio, Adobe RoboHelp and PhotoShop. less

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Work History and Feedback

  • Apr 2014 - Mar 2015

    ISO 14001, OHSAS 18001, and ISO 50001 Legal Register Quality Control

    No feedback given

    78 hours
    $29.44 / hr
    $2,286.50 earned

  • Sep 2014

    IT/Finance Questionnaire Revision & Correction
    Quick and on schedule!
    $60.00 earned
    Fixed Price

  • Apr 2013 - May 2013

    Workflow Diagram

    No feedback given

    3 hours
    $22.22 / hr
    $66.66 earned

  • Jan 2013 - Apr 2013

    Experienced in B2B and technical

    No feedback given

    4 hours
    $22.22 / hr
    $88.88 earned

  • Oct 2012 - Jan 2013

    Create our company publication

    No feedback given

    8 hours
    $22.22 / hr
    $177.76 earned

  • Jul 2012 - Sep 2012

    flow chart revision
    Excellent worker, I would hire him again
    $12.00 earned
    Fixed Price

  • View More (17)

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Name Score (out of 5) Time to Complete
Knowledge of ISO9001 Test 3.10 Above Average 13 mins
Business Strategy Test 3.75 Above Average 14 mins
Business Writing Skills Certification 3.00 Above Average 11 mins
Business Plans Test 4.10 Above Average 13 mins
English Vocabulary Test (UK Version) 3.00 Below Average 13 mins
Technical Writing Skills Certification 2.60 Below Average 21 mins
Management Skills Test 2.75 Above Average 21 mins
Networking Concepts Test 2.50 Below Average 14 mins
UK English Basic Skills Test 3.25 Below Average 14 mins
Email Etiquette Certification 3.70 Below Average 19 mins
Telephone Etiquette Certification 3.30 Below Average 21 mins
U.S. English Basic Skills Test 3.00 Below Average 21 mins

Work History

63% Job Success
277 hours worked
36 jobs


More than 30 hrs/week

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