My aim is to be one of the more dependable oDesk professionals, providing consistently excellent quality of work. I am a results-oriented, knowledgeable and reliable individual, willing to be trained and yet can be depended on to have a few ideas up my sleeve when and where needed. I come to the job with a professional, no-nonsense attitude and the assurance that I can deliver. In the Corporate world, I have got a vast experience of 7 years in the Customer Support (Chat/Email/Phone). I also offer intelligent transcription services. I clean up verbal stutters and false starts, correct grammatical errors ... and deliver an easy to read, product-ready transcript. Your transcripts are edited for readability so you won't waste your own time correcting 30 pages of text to read well and all transcripts are professionally edited at no additional cost. I guarantee a 24 hour turn around per audio hour. With each new project I work on, I learn new skills and I want to put those skills to work for you. I have a wide range of talents and the things I don't know I'll learn. I am very easy to work with and a very fast learner. I am smart, can think on my own and can work with very little (if not any) supervision. Services and Facilities: - Data Entry (62 WPM) - Outbound Calling / Inbound Calling and Survey and Telemarketing - Customer Support (Email / Phone / Chat) - Helpdesk Management (Zendesk / Kayako / Zoho / Premium Webcart / HESK) - 1ShoppingCart (Order Taking, Refunds and More) - Project Management - Audio / Video and Voicemail Transcription - Excellent with Ms Office related work (Analysis Report Creation, Call Matrices Creation with Formulas on Excel, Creating Skill Chart or Matrix for an Organization, Power Point Presentations with Graphics and Graphical Representation if needed, Project Manual, Training Manual, Visio Charts, Milestones and Project Deadlines creation on MS Project, Brochure and Flyer designing with MS Publisher) - Article and Blog Writing - Web Research - Complaint Handling & - PA, Secretarial and Virtual Assistance
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