I have over 7 years of experience in customer service including 5 years in the financial industry handling complex issues with billing, payments, taxes, insurance and even escrow. I have used a number of systems including custom Siebel systems and more recently, Zendesk. I also have extensive experience in remote computer troubleshooting and virus removal services. I have extensive experience in Microsoft Office, Adobe Photoshop, and with Google drive. These tools help me create eye-catching presentations; edit photos and create templates; and create online reports and tables for my team. I'm a friendly, results-driven, goal-oriented professional able to multi-task and head ... projects with a team or become an individual contributor where I can train and coach my team to keep them driven to reach the goal. I look forward to working with you as a customer service representative or your technical support staff.
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|Name||Score (out of 5)||Time to Complete|
|Microsoft PowerPoint 2010 Test||3.00||Above Average||20 mins|
|Knowledge of Windows 7 Skills Test||3.15||Above Average||16 mins|
|Customer Service Test||4.50||Top 20%||16 mins|
|Microsoft Excel 2010 Test||3.25||Above Average||19 mins|
|Call Center Skills Test||3.90||Above Average||22 mins|
|U.S. English Basic Skills Test||4.60||Top 10%||23 mins|
|Windows XP Test||3.75||Top 20%||15 mins|
|English Vocabulary Test (U.S. Version)||4.40||Top 30%||20 mins|
|English Spelling Test (U.S. Version)||4.50||Above Average||12 mins|