Paco Sebastian Sunico
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Paco Sebastian Sunico

Email, Zendesk and SalesForce Customer Support Specialist


Taguig City, Philippines


I have over 7 years of experience in customer service including 5 years in the financial industry handling complex issues with billing, payments, taxes, insurance and even escrow. I have used a number of systems including custom Siebel systems and more recently, Zendesk. I also have extensive experience in remote computer troubleshooting and virus removal services. I have extensive experience in Microsoft Office, Adobe Photoshop, and with Google drive. These tools help me create eye-catching presentations; edit photos and create templates; and create online reports and tables for my team. I'm a friendly, results-driven, goal-oriented professional able to multi-task and head ... moreprojects with a team or become an individual contributor where I can train and coach my team to keep them driven to reach the goal. I look forward to working with you as a customer service representative or your technical support staff. less

Work History and Feedback

  • Aug 2015 - Sep 2015

    Detail Tagger
    97 hours
    $7.00 / hr
    $679.00 earned

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Name Score (out of 5) Time to Complete
Microsoft PowerPoint 2010 Test 3.00 Above Average 20 mins
Knowledge of Windows 7 Skills Test 3.15 Above Average 16 mins
Customer Service Test 4.50 Top 20% 16 mins
Microsoft Excel 2010 Test 3.25 Above Average 19 mins
Call Center Skills Test 3.90 Above Average 22 mins
U.S. English Basic Skills Test 4.60 Top 10% 23 mins
Windows XP Test 3.75 Top 20% 15 mins
English Vocabulary Test (U.S. Version) 4.40 Top 30% 20 mins
English Spelling Test (U.S. Version) 4.50 Above Average 12 mins
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Work History

1,007 hours worked
4 jobs


More than 30 hrs/week

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