Email, Zendesk and SalesForce Customer Support Specialist
Windows XP Administration
Windows 7 Administration
I have over 7 years of experience in customer service including 5 years in the financial industry handling complex issues with billing, payments, taxes, insurance and even escrow. I have used a number of systems including custom Siebel systems and more recently, Zendesk. I also have extensive experience in remote computer troubleshooting and virus removal services.
I have extensive experience in Microsoft Office, Adobe Photoshop, and with Google drive. These tools help me create eye-catching presentations; edit photos and create temp