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Joanna Marie Robles
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Joanna Marie Robles

Client Relations Manager

$16.67/hr

Mandaluyong, Philippines


Joanna Marie Robles has added 2 portfolio pieces. Create an account to review them.

Responsible for managing Team Leaders in a home based call ... morecenter with a total number of 30 employees. The task includes managing client campaigns including full campaign set up (pulling leads, preparing all systems to be used, selecting and training primary and back up callers) and relationship building (setting up weekly client meetings to review all aspects of the account. On the management side, the job also entitles overseeing accounts managed by Team Leaders to ensure 120% of goals are met in terms of dials and appointments, and that training is in line with associate needs. less

Overview

Responsible for managing Team Leaders in a home based call center with a total number of 30 employees. The task includes managing client campaigns including full campaign set up (pulling leads, preparing all systems to be used, selecting and training primary and back up callers) and relationship building (setting up weekly client meetings to review all aspects of the account. On the management side, the job also entitles overseeing accounts managed by Team Leaders to ensure 120% of goals are met in terms of dials and appointments, and that training is in line with associate needs.

Joanna Marie Robles
Drop Here

Joanna Marie Robles

$16.67 /hr

Client Relations Manager

Mandaluyong, Philippines

Overview

Responsible for managing Team Leaders in a home based call center with a total number of 30 employees. The task includes managing client campaigns including full campaign set up (pulling leads, preparing all systems to be used, selecting and training primary and back up callers) and relationship building (setting up weekly client meetings to review all aspects of the account. On the management side, the job also entitles overseeing accounts managed by Team Leaders to ensure 120% of goals are ... moremet in terms of dials and appointments, and that training is in line with associate needs. less

Joanna Marie Robles has added 2 portfolio pieces. Create an account to review them.

Work History and Feedback

  • Appointment Setter

    Nov 2012 - Aug 2013
    5.00
    very very nice person, extremely hard worker. thanks!

    435 hours

    $8.89 / hr
    $3,964.24 earned

  • Seasoned Telemarketer

    Mar 2012 - Jul 2012
    No feedback given

    79 hours

    $8.89 / hr
    $700.90 earned

  • Appointment Setter B2B (OTE 4,200PHP/Week)

    May 2012
    4.00
    I will happily re-hire once you have time for this project.

    4 hours

    $3.34 / hr
    $13.93 earned

  • Telemarketing for North America

    Dec 2011 - Feb 2012
    5.00
    Joanna is a very experienced sales manager: she knows how to reach the POC, to create enough confidence to talk about $ quickly, and finally to qualify leads into serious prospects. She was also able to create a whole sales methodology for us leading to a training document being used by everyone within the company now. Joanna is a star. Don’t search any further.

    122 hours

    $16.67 / hr
    $2,098.40 earned

  • Appointment Setting

    Dec 2011 - Jan 2012
    4.70
    Joanna was great, she studied and made sure she was on top of all rebuttals. She took the job seriously and made sure she was well prepared daily. She took extremely good notes on all leads and prospects, while handling tasks on the fly extremely well. When the next project comes along I will be calling on Joanna for help.

    37 hours

    $6.67 / hr
    $244.53 earned

Joanna Marie Robles has more jobs to show. Create an account to review them.

Tests

NameScore (out of 5)Time to Complete
Call Center Skills Test4.50Top 10%14 mins
English Vocabulary Test (U.S. Version)4.90Top 10%20 mins
Telephone Etiquette Certification4.15Top 30%14 mins
U.S. English Basic Skills Test4.25Top 20%21 mins
English Spelling Test (U.S. Version)4.60Above Average13 mins
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4,160 hours worked
16 jobs
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