Joanna Marie Robles
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Joanna Marie Robles

Client Relations Manager


Mandaluyong, Philippines


Responsible for managing Team Leaders in a home based call center with a total number of 30 employees. The task includes managing client campaigns including full campaign set up (pulling leads, preparing all systems to be used, selecting and training primary and back up callers) and relationship building (setting up weekly client meetings to review all aspects of the account. On the management side, the job also entitles overseeing accounts managed by Team Leaders to ensure 120% of goals are met in terms of dials and appointments, and that training is in line with associate needs.

Joanna Marie Robles has added 1 portfolio piece. Create an account to review it.

Work History and Feedback

  • Nov 2012 - Aug 2013

    Appointment Setter
    very very nice person, extremely hard worker. thanks!
    435 hours
    $8.89 / hr
    $3,964.24 earned

  • Mar 2012 - Jul 2012

    Seasoned Telemarketer

    No feedback given

    79 hours
    $8.89 / hr
    $700.90 earned

  • May 2012

    Appointment Setter B2B (OTE 4,200PHP/Week)
    I will happily re-hire once you have time for this project.
    4 hours
    $3.34 / hr
    $13.93 earned

  • Dec 2011 - Feb 2012

    Telemarketing for North America
    Joanna is a very experienced sales manager: she knows how to reach the POC, to create enough confidence to talk about $ quickly, and finally to qualify leads into serious prospects. She was also able to create a whole sales methodology for us leading to a training document being used by everyone within the company now. Joanna is a star. Don’t search any further.
    122 hours
    $16.67 / hr
    $2,098.40 earned

  • Dec 2011 - Jan 2012

    Appointment Setting
    Joanna was great, she studied and made sure she was on top of all rebuttals. She took the job seriously and made sure she was well prepared daily. She took extremely good notes on all leads and prospects, while handling tasks on the fly extremely well. When the next project comes along I will be calling on Joanna for help.
    37 hours
    $6.67 / hr
    $244.53 earned

Joanna Marie Robles has more jobs to show. Create an account to review them.


Name Score (out of 5) Time to Complete
Call Center Skills Test 4.50 Top 10% 14 mins
English Vocabulary Test (U.S. Version) 4.90 Top 10% 20 mins
Telephone Etiquette Certification 4.15 Top 30% 14 mins
U.S. English Basic Skills Test 4.25 Top 20% 21 mins
English Spelling Test (U.S. Version) 4.60 Above Average 13 mins

Work History

100% Job Success
3,625 hours worked
15 jobs


Not available

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