harvy pangilinan
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harvy pangilinan

Hiring Manager/Recruitment, Project Management & Quality Analyst


Navotas City, Philippines


For the past 9 years, I have been part of the Call Center/BPO outsourcing industry as a Quality Analyst. My primary role as a QA was to bring out the best of every agent to reach its full potential. I have worked for Outbound and Inbound accounts and I am part of every sales process improvement and process improvement to develop excellent customer service. Here in Odesk, all my projects helped me to be more equipped in this very tough competitive market. The skills and learnings as a Quality Analyst/Supervisor plus these new skills and knowledge that I have acquired in Odesk would surely give me an edge ... moreto most candidates. I am certain that I can be a great addition to every project that I will be in. Looking forward to work with and channel my expertise and be a part of a long term projects. less

Work History and Feedback

  • Oct 2013 - Mar 2015

    Recruiter Specialist
    1,392 hours
    $5.56 / hr
    $7,740.47 earned

  • Apr 2011 - Jul 2012

    Email Sender

    No feedback given

    109 hours
    $3.33 / hr
    $361.87 earned

  • Mar 2011 - Jun 2012

    Quality Assurance Expert
    Good work
    17 hours
    $3.00 / hr
    $49.50 earned

  • Aug 2011 - Jan 2012

    Recruiter / Manager
    Harvy is very considerate of his working hours verses productivity. He is a good person who he performed well given the tools provided. I will be using him again. Renegotiating a new contract!
    110 hours
    $5.56 / hr
    $612.48 earned

  • May 2011

    QA Staff content writing, translation, SEO
    The freelancer has made this comment private
    2 hours
    $5.00 / hr
    $10.00 earned

  • Mar 2011 - May 2011

    Need help finding a job in southern california (need good research and internet skills)

    No feedback given

    3 hours
    $5.56 / hr
    $14.85 earned

  • View More (6)

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Name Score (out of 5) Time to Complete
U.S. English Sentence Structure Test (For Writing Professionals) 4.10 Top 10% 17 mins
English Vocabulary Test (U.S. Version) 4.90 Top 10% 24 mins
Telephone Etiquette Certification 4.00 Above Average 18 mins
Customer Service Test 4.25 Above Average 19 mins
English Spelling Test (U.S. Version) 4.75 Top 30% 22 mins
Office Skills Test 3.50 Below Average 34 mins
U.S. English Basic Skills Test 4.10 Top 20% 19 mins

Work History

100% Job Success
7,675 hours worked
23 jobs


Less than 30 hrs/week


Phone Number: Verified

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