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harvy pangilinan
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harvy pangilinan

Hiring Manager/Recruitment, Project Management & Quality Analyst

$15.00/hr

Navotas City, Philippines

For the past 9 years, I have been part of ... morethe Call Center/BPO outsourcing industry as a Quality Analyst. My primary role as a QA was to bring out the best of every agent to reach its full potential. I have worked for Outbound and Inbound accounts and I am part of every sales process improvement and process improvement to develop excellent customer service. Here in Odesk, all my projects helped me to be more equipped in this very tough competitive market. The skills and learnings as a Quality Analyst/Supervisor plus these new skills and knowledge that I have acquired in Odesk would surely give me an edge to most candidates. I am certain that I can be a great addition to every project that I will be in. Looking forward to work with and channel my expertise and be a part of a long term projects. less

Overview

For the past 9 years, I have been part of the Call Center/BPO outsourcing industry as a Quality Analyst. My primary role as a QA was to bring out the best of every agent to reach its full potential. I have worked for Outbound and Inbound accounts and I am part of every sales process improvement and process improvement to develop excellent customer service. Here in Odesk, all my projects helped me to be more equipped in this very tough competitive market. The skills and learnings as a Quality Analyst/Supervisor plus these new skills and knowledge that I have acquired in Odesk would surely give me an edge ... moreto most candidates. I am certain that I can be a great addition to every project that I will be in. Looking forward to work with and channel my expertise and be a part of a long term projects. less

harvy pangilinan
Drop Here

harvy pangilinan

$15.00 /hr

Hiring Manager/Recruitment, Project Management & Quality Analyst

Navotas City, Philippines

Overview

For the past 9 years, I have been part of the Call Center/BPO outsourcing industry as a Quality Analyst. My primary role as a QA was to bring out the best of every agent to reach its full potential. I have worked for Outbound and Inbound accounts and I am part of every sales process improvement and process improvement to develop excellent customer service. Here in Odesk, all my projects helped me to be more equipped in this very tough competitive market. The skills and learnings ... moreas a Quality Analyst/Supervisor plus these new skills and knowledge that I have acquired in Odesk would surely give me an edge to most candidates. I am certain that I can be a great addition to every project that I will be in. Looking forward to work with and channel my expertise and be a part of a long term projects. less

Work History and Feedback

  • IT Recruiter

    Jan 2012 - Present
    Job in progress
    $4,283.32 earned
    Fixed Price

  • Recruiter Specialist

    Oct 2013 - Mar 2015
    5.00

    1,392 hours

    $5.56 / hr
    $7,740.47 earned

  • Email Sender

    Apr 2011 - Jul 2012
    No feedback given

    109 hours

    $3.33 / hr
    $361.87 earned

  • Quality Assurance Expert

    Mar 2011 - Jun 2012
    5.00
    Good work

    17 hours

    $3.00 / hr
    $49.50 earned

  • Recruiter / Manager

    Aug 2011 - Jan 2012
    3.85
    Harvy is very considerate of his working hours verses productivity. He is a good person who he performed well given the tools provided. I will be using him again. Renegotiating a new contract!

    110 hours

    $5.56 / hr
    $612.48 earned

  • QA Staff content writing, translation, SEO

    May 2011
    4.25
    The freelancer has made this comment private

    2 hours

    $5.00 / hr
    $10.00 earned

  • Need help finding a job in southern california (need good research and internet skills)

    Mar 2011 - May 2011
    No feedback given

    3 hours

    $5.56 / hr
    $14.85 earned

  • Simple data entry team/person needed

    Mar 2011
    5.00
    We are so lucky to have found Harvy. You'd be a fool not to give this man a chance at your project! We couldn't have asked for a better English speaking, hard-working, dedicated contractor. Will ABSOLUTELY hire him again in the very near future!

    34 hours

    $3.33 / hr
    $112.65 earned

  • Simple data entry team/person needed

    Mar 2011
    5.00
    Harvy has gone above and beyond what I was expecting out of the hire. He's shown his QA skills to be VERY good. He's found several bugs in our code that we wouldn't have without him. He's courteous, kind, and extremely attentive. You'd be a fool not to give him a shot at helping you out!

    28 hours

    $3.00 / hr
    $82.50 earned

  • Quality Assurance, Monitoring, Subject Matter Expert ENTRY LEVEL POSITION, FULL TIME

    Feb 2011 - Mar 2011
    5.00
    good guy, after training realized the work was not right for his schedule at this time. thank you harvy.

    2 hours

    $0.56 / hr
    $1.02 earned

  • Personal E-mails through company system

    Feb 2011 - Mar 2011
    5.00
    Fantastic work!!!!!

    99 hours

    $3.33 / hr
    $331.30 earned

  • View More (2)

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Tests

NameScore (out of 5)Time to Complete
U.S. English Sentence Structure Test (For Writing Professionals)4.10Top 10%17 mins
English Vocabulary Test (U.S. Version)4.90Top 10%24 mins
Telephone Etiquette Certification4.00Above Average18 mins
Customer Service Test4.25Above Average19 mins
English Spelling Test (U.S. Version)4.75Top 30%22 mins
Office Skills Test3.50Below Average34 mins
U.S. English Basic Skills Test4.10Top 20%19 mins
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Work History
10,289 hours worked
27 jobs
Availability
Available
More than 30 hrs/week
24 hrs response time
Profile Link
Verifications
Phone Number: Verified
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