Donald Capparella
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Donald Capparella

Admin/Support Powerhouse with an MBA

$15.00/hr

Phoenix, United States

Overview

- Executive Contact Center Management (inbound, outbound, multi-site, remote/virtual) - Sales and Operations; Agency Strategy and Leadership; Account Management; Customer Service - Industries: B2B Lead Generation, Online Marketing, Non-Profit/Fundraising, Financial Services, Travel/Tourism, and Hospitality Management - Expertise in Start-Ups, Turn-Around Strategy, and Venture Capital Projects - Human Resource Management (policy development, recruiting, generalist, employee relations) - P&L responsibility (budgeting, forecasting and expense management) - Labor Relations/Contract Negotiations - Project Management (Training and Development, Site Procurement/Development, Technology Alignment, Budgeting/Forecasting) - Certified Professional in Human Resources (PHR) - ITIL V3 Foundations Certified - HDI (Help Desk) Manager Certfied

Work History and Feedback

  • Feb 2011

    Technical Customer Support Manager
    5.00
    $1.00 earned
    Fixed Price

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Tests

Name Score (out of 5) Time to Complete
Customer Service Test 4.50 Top 20% 11 mins
U.S. English Basic Skills Test 3.75 Above Average 20 mins

Work History

263 hours worked
3 jobs

Availability

Available
More than 30 hrs/week