Donald Capparella
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Donald Capparella

Admin/Support Powerhouse with an MBA

$15.00/hr

Phoenix, United States

- Executive Contact Center Management (inbound, outbound, multi-site, remote/virtual) - Sales ... moreand Operations; Agency Strategy and Leadership; Account Management; Customer Service - Industries: B2B Lead Generation, Online Marketing, Non-Profit/Fundraising, Financial Services, Travel/Tourism, and Hospitality Management - Expertise in Start-Ups, Turn-Around Strategy, and Venture Capital Projects - Human Resource Management (policy development, recruiting, generalist, employee relations) - P&L responsibility (budgeting, forecasting and expense management) - Labor Relations/Contract Negotiations - Project Management (Training and Development, Site Procurement/Development, Technology Alignment, Budgeting/Forecasting) - Certified Professional in Human Resources (PHR) - ITIL V3 Foundations Certified - HDI (Help Desk) Manager Certfied less

Overview

- Executive Contact Center Management (inbound, outbound, multi-site, remote/virtual) - Sales and Operations; Agency Strategy and Leadership; Account Management; Customer Service - Industries: B2B Lead Generation, Online Marketing, Non-Profit/Fundraising, Financial Services, Travel/Tourism, and Hospitality Management - Expertise in Start-Ups, Turn-Around Strategy, and Venture Capital Projects - Human Resource Management (policy development, recruiting, generalist, employee relations) - P&L responsibility (budgeting, forecasting and expense management) - Labor Relations/Contract Negotiations - Project Management (Training and Development, Site Procurement/Development, Technology Alignment, Budgeting/Forecasting) - Certified Professional in Human Resources (PHR) - ITIL V3 Foundations Certified - HDI (Help Desk) Manager Certfied

Donald Capparella
Drop Here

Donald Capparella

$15.00 /hr

Admin/Support Powerhouse with an MBA

Phoenix, United States

Overview

- Executive Contact Center Management (inbound, outbound, multi-site, remote/virtual) - Sales and Operations; Agency Strategy and Leadership; Account Management; Customer Service - Industries: B2B Lead Generation, Online Marketing, Non-Profit/Fundraising, Financial Services, Travel/Tourism, and Hospitality Management - Expertise in Start-Ups, Turn-Around Strategy, and Venture Capital Projects - Human Resource Management (policy development, recruiting, generalist, employee relations) - P&L responsibility (budgeting, forecasting and expense management) - Labor Relations/Contract Negotiations - Project Management (Training and Development, Site Procurement/Development, Technology Alignment, Budgeting/Forecasting) - Certified Professional in Human Resources (PHR) - ITIL V3 Foundations ... moreCertified - HDI (Help Desk) Manager Certfied less

Work History and Feedback

  • Technical Customer Support Manager

    Feb 2011
    5.00
    $1.00 earned
    Fixed Price

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Tests

NameScore (out of 5)Time to Complete
Customer Service Test4.50Top 20%11 mins
U.S. English Basic Skills Test3.75Above Average20 mins
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Work History
263 hours worked
3 jobs
Availability
Available
More than 30 hrs/week
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