To deliver quality customer service to clients meeting the highest expectations. I have worked in the telecommunications industry for over fifteen years. During that time the one complaint that was consistent was the negative reactions displayed by agents. I believe that developing a close working relationship with agents ensures a one call resolution approach. This philosophy creates a positive impact with consumers developing lasting relationships. The goal of every company is to develop repeat customers, the first call resolution approach creates a lasting healthy life long relationship that brings years of success to a company.
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|Name||Score (out of 5)||Time to Complete|
|Email Etiquette Certification||4.55||Top 10%||15 mins|
|Telephone Etiquette Certification||4.30||Top 20%||12 mins|
|Customer Service Test||4.50||Top 20%||14 mins|
|U.S. English Basic Skills Test||4.40||Top 10%||18 mins|
|U.S. English Basic Skills Test||3.75||Above Average||17 mins|