Shannon Thompson
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Shannon Thompson



Johnson City, United States


To deliver quality customer service to clients meeting the highest expectations. I have worked in the telecommunications industry for over fifteen years. During that time the one complaint that was consistent was the negative reactions displayed by agents. I believe that developing a close working relationship with agents ensures a one call resolution approach. This philosophy creates a positive impact with consumers developing lasting relationships. The goal of every company is to develop repeat customers, the first call resolution approach creates a lasting healthy life long relationship that brings years of success to a company.

Shannon Thompson has added 1 portfolio piece. Create an account to review it.

Work History and Feedback

  • Jun 2012 - Feb 2014

    Outside Customer Service/Admin Position - Independent Contractor
    1,690 hours
    $11.11 / hr
    $18,773.99 earned

  • Nov 2013

    Inbound Phone Support - USA

    No feedback given

    16 hours

  • Jun 2013

    Affiliate Support
    Shannon was great, but we had to end this position as we needed to focus in other departments.
    4 hours
    $10.00 / hr
    $38.33 earned

  • Jul 2011 - Jun 2012

    Outside Customer Service/Admin Position - Independent Contractor
    1,847 hours
    $10.00 / hr
    $16,951.94 earned

  • Jun 2011 - Jul 2011

    Customer Experience Manager
    $1.11 earned
    Fixed Price

  • May 2011 - Jul 2011

    Answer questions related to computers and earn.
    $4.44 earned
    Fixed Price

Shannon Thompson has more jobs to show. Create an account to review them.


Name Score (out of 5) Time to Complete
Email Etiquette Certification 4.55 Top 10% 15 mins
Telephone Etiquette Certification 4.30 Top 20% 12 mins
Customer Service Test 4.50 Top 20% 14 mins
U.S. English Basic Skills Test 4.40 Top 10% 18 mins
U.S. English Basic Skills Test 3.75 Above Average 17 mins
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Work History

75% Job Success
4,372 hours worked
10 jobs


More than 30 hrs/week

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