Shannon Thompson

Shannon Thompson

Ms.

Johnson City, United States

$11.11/hr

(3.55)

What's the difference
Overview

To deliver quality customer service to clients meeting the highest expectations. I have worked in the telecommunications industry for over fifteen years. During that time the one complaint that was consistent was the negative reactions displayed by agents. I believe that developing a close working relationship with agents ensures a one call resolution approach. This philosophy creates a positive impact with consumers developing lasting relationships. The goal of every company is to develop repea…

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Work History & Feedback

Affiliate Support

“Shannon was great, but we had to end this position as we needed to focus in other departments.”
5.00
4 hrs @ $10.00/hr
Earned $38

Outside Customer Service/Admin Position - Independent Contractor

No feedback given
3.55
1,690 hrs @ $11.11/hr
Earned $18,774

Outside Customer Service/Admin Position - Independent Contractor

No feedback given
3.55
1,847 hrs @ $10.00/hr
Earned $16,952

Answer questions related to computers and earn.

No feedback given
5.00
Fixed Price $4

Customer Experience Manager

No feedback given
5.00
Fixed Price $1

Inbound Phone Support - USA

No feedback given

16 hrs

Outside Customer Service/Admin Position - Independent Contractor

Job in progress

816 hrs @ $11.11/hr
Earned $9,064
Tests Taken
Name Percentile Score

Customer Service Test

89

Email Etiquette Certification

96

Telephone Etiquette Certification

83

U.S. English Basic Skills Test

91

U.S. English Basic Skills Test

65