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Rania A.
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Rania A.

Live Chat, Emails, and Phone Support Agent

$8.89/hr

cairo, Egypt


Rania A. has added 5 portfolio pieces. Create an account to review them.

Over the last decade, I have worked in different customer ... moreservice positions in a wide range of industries (e.g., hospitality, fashion, and tech support), I worked both from home and in office based call centers. I joined oDesk in 2010, and since then I have been involved in many customer service jobs, my responsibilities included phone support, live chat and emails. I have been using a variety of software to handle my day to day tasks (e.g., Zendesk, LivePerson, sKype, and X-Lite). During my career, I have handled customers' requests and inquiries, I have solved customers' various problems and issues, I placed orders, processed payments, refunds and dealt with any other issue that the customer may had such as returns, payments, or refunds. I am a native Arabic speaker with fluency in both spoken & written English, I posses great communication skills. I have excellent computer skills including Excel, Word, Powerpoint, and outlook, I am also proficient in using google documents, dropbox, google drive with ability to learn any new software in a short period of time. I have great time management skills with ability to multitask which allows me to get the job done within a short turnaround. I am a fast learner, hard worker who has a great ability to work under pressure. less

Overview

Over the last decade, I have worked in different customer service positions in a wide range of industries (e.g., hospitality, fashion, and tech support), I worked both from home and in office based call centers. I joined oDesk in 2010, and since then I have been involved in many customer service jobs, my responsibilities included phone support, live chat and emails. I have been using a variety of software to handle my day to day tasks (e.g., Zendesk, LivePerson, sKype, and X-Lite). During my career, I have handled customers' requests and inquiries, I have solved customers' various problems and issues, ... moreI placed orders, processed payments, refunds and dealt with any other issue that the customer may had such as returns, payments, or refunds. I am a native Arabic speaker with fluency in both spoken & written English, I posses great communication skills. I have excellent computer skills including Excel, Word, Powerpoint, and outlook, I am also proficient in using google documents, dropbox, google drive with ability to learn any new software in a short period of time. I have great time management skills with ability to multitask which allows me to get the job done within a short turnaround. I am a fast learner, hard worker who has a great ability to work under pressure. less

Rania A.
Drop Here

Rania A.

$8.89 /hr

Live Chat, Emails, and Phone Support Agent

cairo, Egypt

Overview

Over the last decade, I have worked in different customer service positions in a wide range of industries (e.g., hospitality, fashion, and tech support), I worked both from home and in office based call centers. I joined oDesk in 2010, and since then I have been involved in many customer service jobs, my responsibilities included phone support, live chat and emails. I have been using a variety of software to handle my day to day tasks (e.g., Zendesk, LivePerson, sKype, ... moreand X-Lite). During my career, I have handled customers' requests and inquiries, I have solved customers' various problems and issues, I placed orders, processed payments, refunds and dealt with any other issue that the customer may had such as returns, payments, or refunds. I am a native Arabic speaker with fluency in both spoken & written English, I posses great communication skills. I have excellent computer skills including Excel, Word, Powerpoint, and outlook, I am also proficient in using google documents, dropbox, google drive with ability to learn any new software in a short period of time. I have great time management skills with ability to multitask which allows me to get the job done within a short turnaround. I am a fast learner, hard worker who has a great ability to work under pressure. less

Rania A. has added 5 portfolio pieces. Create an account to review them.

Work History and Feedback

  • Looking to hire people to transcribe .gsm audio files. We are a 10 person call center and need most calls transcribed every day

    Jun 2013 - Oct 2015
    No feedback given

    1 hour

    $4.44 / hr
    $2.96 earned

  • Content Writer for muslim music site

    Jan 2013 - Jul 2014
    5.00
    Ranya did a great job writing well arabic articles and content for our website.

    108 hours

    $3.00 / hr
    $324.00 earned

  • Forex and financial experienced translator

    Dec 2013 - Mar 2014
    No feedback given
    $40.00 earned
    Fixed Price

  • Internet researcher

    Oct 2013 - Dec 2013
    5.00
    Ranya have done a Special work Intelligent Fast To the point I am very happy with the work done by her Excellent work Of course I will work with Ranya later
    $40.00 earned
    Fixed Price

  • Arabic researcher

    Mar 2013 - Jun 2013
    5.00

    4 hours

    $4.00 / hr
    $14.00 earned

  • Urgent - English to Arabic translator for (Website Purchase Agreement)

    May 2013
    5.00
    Thank you Ranya, you did a great job. I am looking forward to hire you again for a similar jobs. Regards Adel

    8 hours

    $4.44 / hr
    $36.26 earned

  • Translator Arabic

    Dec 2012 - May 2013
    5.00
    It was a pleasure working with Ranya.

    44 hours

    $3.33 / hr
    $144.87 earned

  • Children story

    Jan 2013
    5.00
    Excellent work.
    $15.00 earned
    Fixed Price

  • Translator for product user manuals

    Jan 2013
    5.00
    Ranya was super fast and did a great translation job. I look forward to working with her in the future.

    2 hours

    $4.44 / hr
    $22.41 earned

  • The top 10 media website in 22 countries

    Nov 2012 - Dec 2012
    5.00
    Ranya did a great help. Work smart and fast. To the point with very details work. Yes. Thanks Ranya. Al the best for you
    $44.45 earned
    Fixed Price

  • View More (11)

Rania A. has more jobs to show. Create an account to review them.

Tests

NameScore (out of 5)Time to Complete
English To Arabic Translation Skills Test4.90Top 10%28 mins
Resume Writing Skills Test2.75Above Average32 mins
English To Arabic Translation Skills Test4.50Above Average31 mins
Telephone Etiquette Certification4.15Top 30%29 mins
Customer Service Test4.25Above Average14 mins
Email Etiquette Certification3.85Above Average31 mins
English Spelling Test (U.S. Version)4.60Above Average28 mins
U.S. English Basic Skills Test3.60Above Average31 mins
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Work History
6,999 hours worked
52 jobs
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More than 30 hrs/week
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