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Jamie Lacy
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Jamie Lacy

Be Your Customer's Zen-Customer Service Specialist

$20.00/hr

Gardena, United States

I have 15 Years experience in Customer Support and Quality ... moreAuditing for Call Centers. My skills include inbound/outbound, email and CRM auditing. I also specialize in escalations and customer retention. less

Overview

I have 15 Years experience in Customer Support and Quality Auditing for Call Centers. My skills include inbound/outbound, email and CRM auditing. I also specialize in escalations and customer retention.

Jamie Lacy
Drop Here

Jamie Lacy

$20.00 /hr

Be Your Customer's Zen-Customer Service Specialist

Gardena, United States

Overview

I have 15 Years experience in Customer Support and Quality Auditing for Call Centers. My skills include inbound/outbound, email and CRM auditing. I also specialize in escalations and customer retention.

Work History and Feedback

  • Compliance/Customer Care Review Call Work

    Aug 2015 - Sep 2015
    No feedback given

    2 hours

    $15.00 / hr
    $45.00 earned

  • Tier 2 Customer Support (Phone, Email, & Chat)

    Feb 2014 - Jul 2015
    5.00
    Mimi has a wonderful attitude, is incredibly bright and a great team player. She was a valued member of our team. We wish her the best of luck in all her future endeavors.
    Freelancer's Response
    I absolutely loved working for Elance and I will forever miss them after the sunset. I look forward to being part of the Upwork Team and growing with them. Thank you everyone in the Management Team @ Elance- good people!

    2,216 hours

    $12.68 / hr
    $27,853.63 earned

  • Customer Service Super Star Needed!

    Mar 2014 - Jun 2015
    5.00
    Mimi was remarkable. She was pleasant and intelligent to work with. She was responsive to my requests and got the work done on time. The five stars that I gave her are not meant to be "nice" in my part -- she really earned them. If you need someone that is sincere, honest, and works well with detail, then Mimi is your person!?
    Freelancer's Response
    This was the best Client to work for! Everyone was so friendly and knowledgeable. The Gottfrieds' and their staff are just amazing and I look forward to working with them in the future!

    937 hours

    $20.00 / hr
    $15,426.50 earned

  • Customer Support Manager

    Nov 2013 - Mar 2014
    5.00
    consumershelpdesk does a great job communicating with and solving customer issues.
    Freelancer's Response
    I felt really honored to have worked for BookFresh. Everyone was very nice and helpful. Thank you for the opportunity

    177 hours

    $18.08 / hr
    $3,182.08 earned

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What's the difference?

94% Job Success
Work History
5,065 hours worked
7 jobs
Availability
Available
More than 30 hrs/week
Profile Link