I was privileged to work for HEWLETT-PACKARD or HP (the world's leading PC manufacturer) for 5 solid years assisting customers on their computers and printers. My responsibilities included, but not limited to, answering presales and post-sales related queries, handling returns/exchanges/refunds/cancellation, problem solving, customer retention, resolving customer complaints, and troubleshooting printers/computers through email and chat. Well-exposed to multi-tasking, as I also engaged in other administrative works (data entry, order tracking, creating service tickets, making follow-ups, and more) while attending to clients. Acted as an SME (Subject Matter Expert) for other agents and took supervisory chats and emails for those that ... needed urgent action and escalation. I was also connected with MICROSOFT for 2 strong years specializing in customer satisfaction, complaints, sales, creating contracts for Microsoft Partners, and technical related concerns about software over the phone. I am currently working for clients on Odesk as an Email and Chat Specialist/Help Desk Support/eBay Store Manager/Marketing Manager/Gmail Specialist. I do the following tasks: - monitor inbound emails and chats and provide customers with proper resolution in a timely manner - provide shipping quotes - monitor the clients eBay store and their website - manage the clients eBay Store and all transactions - keep an eye on order shipments and send shipping notices to customers - send follow up emails about product quotations, product recommendations, and back-orders using Gmail client. - edit and post real estate product listings on clients social media accounts like Facebook, Twitter, and LinkedIn - manage the clients marketing media (Facebook, Mailchimp, Hootsuite, Twitter, Google+, Instagram, Tumblr) - reach out to website owners, CEOs, Presidents, or web admins, send them an email about a cancer educational campaign, and request them to link our website to their resource page. Knowledgeable in Windows XP, Vista, Windows 7, Windows 8, Office 2003, Office 2007, Outlook 2003/2007, Salesforce, Desk.com, TOMI, Talisma, NGenera, Magento, Shopify, Zopim, and Kayako Fusion.
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|Name||Score (out of 5)||Time to Complete|
|English Spelling Test (U.S. Version)||5.00||1st Place!||15 mins|
|Knowledge of Windows 7 Skills Test||3.15||Above Average||30 mins|
|English Vocabulary Test (U.S. Version)||4.75||Top 10%||38 mins|
|Microsoft Word 2010 Test||2.75||Top 30%||25 mins|
|English Spelling Test (UK Version)||4.75||Top 30%||17 mins|
|English To Spanish Translation Skills Test||3.00||Below Average||40 mins|
|Customer Service Test||4.40||Top 30%||26 mins|
|English To Tagalog (Filipino) Translation Skills Test||4.40||Above Average||28 mins|
|Internet Marketing Test||2.60||Below Average||35 mins|
|Email Etiquette Certification||3.55||Below Average||22 mins|
|Windows XP Test||3.00||Above Average||40 mins|
|U.S. English Basic Skills Test||3.90||Top 30%||21 mins|
|U.S. English Basic Skills Test||3.90||Top 30%||35 mins|