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Edgar Pateno
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Edgar Pateno

Customer Support/Email Chat/eBay Shopify Manager/Social Media Manager

$10.00/hr

Cebu, Philippines


Edgar Pateno has added 8 portfolio piece. Create an account to review them.

I was privileged to work for Hewlett-Packard or HP (the ... moreworld's largest computer manufacturer) for 5 solid years assisting customers with their computers/printers. My tasks included: answering presales and post-sales related queries, handling returns/cancellation/exchanges, fulfilling orders via CRM, monitoring shipping issues, problem solving, customer retention, resolving customer complaints, admin works, and troubleshooting printers/computers through email and chat. Also connected with Microsoft for two strong years specializing in customer satisfaction, complaints, presales and post sales, creating contracts for Microsoft Partners, and technical related concerns about softwares over the phone. Acted as an SME (Subject Matter Expert) for other agents and took supervisory calls, chats, and emails for those that needed urgent action and escalation. With Upwork, I have already worked for more than 10 clients with 100% JOB SUCCESS and 4.99 OVERALL FEEDBACK RATING. My responsibilities include, but not limited to, the following: • Monitor incoming customer chats and emails using Intercom and resolve all issues under the sun. • Take care of all customer inquiries using Kayako software (from presales to post sales, complaints, returns/refunds/exchanges, shipping, drop shipping, etc) via email and chat and provide proper resolution in a timely manner • Perform admin tasks related to orders and shipping using Magento and Google Docs/Spreadsheets • Manage the client’s eBay store and handle all transactions from presales to post sales, product listing/editing, sales reporting, replying to customer messages, orders and shipping related, etc... • Manage the client’s Shopify store, fulfill orders, communicate with the buyers and the warehouse, etc... • Keep an eye on order shipments and send shipping notices to customers • Send follow up emails about product quotations, product recommendations, and back-orders using Gmail client • Edit and publish real estate product listings on clients social media accounts like Facebook, Twitter, and LinkedIn • Manage the client’s social media accounts (Facebook, Mailchimp, Hootsuite, Twitter, Google+, Instagram, Tumblr), put up posts, respond to comments and messages, etc… • Reach out to website owners, CEOs, Presidents, or web admins; send them an email about a cancer educational campaign; and request them to link our website to their resource page • Knowledgeable in Windows XP, Vista, Windows 7, Windows 8, Office 2003, Office 2007, Outlook 2003/2007, Salesforce, Desk.com, Zendesk, TOMI, Talisma, NGenera, Magento, Shopify, Zopim, Kayako Fusion/Kayako Desktop, Intercom, Slack, Squarespace, Mailchimp, SurveyMonkey, Trello, Google Spreadsheets/Docs, etc... less

Overview

I was privileged to work for Hewlett-Packard or HP (the world's largest computer manufacturer) for 5 solid years assisting customers with their computers/printers. My tasks included: answering presales and post-sales related queries, handling returns/cancellation/exchanges, fulfilling orders via CRM, monitoring shipping issues, problem solving, customer retention, resolving customer complaints, admin works, and troubleshooting printers/computers through email and chat. Also connected with Microsoft for two strong years specializing in customer satisfaction, complaints, presales and post sales, creating contracts for Microsoft Partners, and technical related concerns about softwares over the phone. Acted as an SME (Subject Matter Expert) for other agents and took supervisory calls, ... morechats, and emails for those that needed urgent action and escalation. With Upwork, I have already worked for more than 10 clients with 100% JOB SUCCESS and 4.99 OVERALL FEEDBACK RATING. My responsibilities include, but not limited to, the following: • Monitor incoming customer chats and emails using Intercom and resolve all issues under the sun. • Take care of all customer inquiries using Kayako software (from presales to post sales, complaints, returns/refunds/exchanges, shipping, drop shipping, etc) via email and chat and provide proper resolution in a timely manner • Perform admin tasks related to orders and shipping using Magento and Google Docs/Spreadsheets • Manage the client’s eBay store and handle all transactions from presales to post sales, product listing/editing, sales reporting, replying to customer messages, orders and shipping related, etc... • Manage the client’s Shopify store, fulfill orders, communicate with the buyers and the warehouse, etc... • Keep an eye on order shipments and send shipping notices to customers • Send follow up emails about product quotations, product recommendations, and back-orders using Gmail client • Edit and publish real estate product listings on clients social media accounts like Facebook, Twitter, and LinkedIn • Manage the client’s social media accounts (Facebook, Mailchimp, Hootsuite, Twitter, Google+, Instagram, Tumblr), put up posts, respond to comments and messages, etc… • Reach out to website owners, CEOs, Presidents, or web admins; send them an email about a cancer educational campaign; and request them to link our website to their resource page • Knowledgeable in Windows XP, Vista, Windows 7, Windows 8, Office 2003, Office 2007, Outlook 2003/2007, Salesforce, Desk.com, Zendesk, TOMI, Talisma, NGenera, Magento, Shopify, Zopim, Kayako Fusion/Kayako Desktop, Intercom, Slack, Squarespace, Mailchimp, SurveyMonkey, Trello, Google Spreadsheets/Docs, etc... less

Edgar Pateno
Drop Here

Edgar Pateno

$10.00 /hr

Customer Support/Email Chat/eBay Shopify Manager/Social Media Manager

Cebu, Philippines

Overview

I was privileged to work for Hewlett-Packard or HP (the world's largest computer manufacturer) for 5 solid years assisting customers with their computers/printers. My tasks included: answering presales and post-sales related queries, handling returns/cancellation/exchanges, fulfilling orders via CRM, monitoring shipping issues, problem solving, customer retention, resolving customer complaints, admin works, and troubleshooting printers/computers through email and chat. Also connected with Microsoft for two strong years specializing in customer satisfaction, complaints, presales and post sales, creating contracts for Microsoft Partners, and technical ... morerelated concerns about softwares over the phone. Acted as an SME (Subject Matter Expert) for other agents and took supervisory calls, chats, and emails for those that needed urgent action and escalation. With Upwork, I have already worked for more than 10 clients with 100% JOB SUCCESS and 4.99 OVERALL FEEDBACK RATING. My responsibilities include, but not limited to, the following: • Monitor incoming customer chats and emails using Intercom and resolve all issues under the sun. • Take care of all customer inquiries using Kayako software (from presales to post sales, complaints, returns/refunds/exchanges, shipping, drop shipping, etc) via email and chat and provide proper resolution in a timely manner • Perform admin tasks related to orders and shipping using Magento and Google Docs/Spreadsheets • Manage the client’s eBay store and handle all transactions from presales to post sales, product listing/editing, sales reporting, replying to customer messages, orders and shipping related, etc... • Manage the client’s Shopify store, fulfill orders, communicate with the buyers and the warehouse, etc... • Keep an eye on order shipments and send shipping notices to customers • Send follow up emails about product quotations, product recommendations, and back-orders using Gmail client • Edit and publish real estate product listings on clients social media accounts like Facebook, Twitter, and LinkedIn • Manage the client’s social media accounts (Facebook, Mailchimp, Hootsuite, Twitter, Google+, Instagram, Tumblr), put up posts, respond to comments and messages, etc… • Reach out to website owners, CEOs, Presidents, or web admins; send them an email about a cancer educational campaign; and request them to link our website to their resource page • Knowledgeable in Windows XP, Vista, Windows 7, Windows 8, Office 2003, Office 2007, Outlook 2003/2007, Salesforce, Desk.com, Zendesk, TOMI, Talisma, NGenera, Magento, Shopify, Zopim, Kayako Fusion/Kayako Desktop, Intercom, Slack, Squarespace, Mailchimp, SurveyMonkey, Trello, Google Spreadsheets/Docs, etc... less

Edgar Pateno has added 8 portfolio pieces. Create an account to review them.

Work History and Feedback

  • long term office support

    Jan 2016 - Present
    Job in progress

    111 hours

    $11.11 / hr
    $1,282.41 earned

  • Customer Service Email Replying

    Jun 2013 - Present
    Job in progress

    7,927 hours

    $4.44 / hr
    $28,687.15 earned

  • EBay store manager

    Jan 2015 - Mar 2016
    5.00
    Edgar is the best eBay store manager we ever had. We were very impressed with his knowledge, work ethics, performance, communication and adherence to deadlines. He is highly, highly recommended for anyone looking for a VA.
    $6,976.86 earned
    Fixed Price

  • Customer Support Representative- English

    Aug 2014 - Mar 2015
    No feedback given

    339 hours

    $6.00 / hr
    $1,935.30 earned

  • Level 1 Customer Support

    Oct 2013 - Jul 2014
    5.00
    Edgar has been a great long-term hire, he completed all tasks efficiently and notified me of anything that may interfere with delivery clearly and effectively. I will be hiring him again in the near future for more work of this nature.

    593 hours

    $4.44 / hr
    $2,632.92 earned

  • English Speaker For Job Searching on Craigslist

    Oct 2013
    3.90
    He's great to work with overall, will hire again in the future.

    2 hours

    $3.33 / hr
    $6.66 earned

Edgar Pateno has more jobs to show. Create an account to review them.

Tests

NameScore (out of 5)Time to Complete
English Spelling Test (U.S. Version)5.001st Place!15 mins
Knowledge of Windows 7 Skills Test3.15Above Average30 mins
Microsoft Word 2010 Test2.75Top 30%25 mins
English Vocabulary Test (U.S. Version)4.75Top 10%38 mins
English Spelling Test (UK Version)4.75Top 30%17 mins
English To Tagalog (Filipino) Translation Skills Test4.40Above Average28 mins
Customer Service Test4.40Top 30%26 mins
Windows XP Test3.00Above Average40 mins
U.S. English Basic Skills Test3.90Above Average35 mins
U.S. English Basic Skills Test3.90Above Average21 mins
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100% Job Success
Top Rated
Work History
11,695 hours worked
25 jobs
Availability
Available
Less than 30 hrs/week
24 hrs response time
Profile Link
Verifications
Phone Number: Verified
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