Edgar Pateno
Drop Here

Edgar Pateno

Customer Support Supervisor/Email Chat/eBay Manager/Marketing Manager


Cebu, Philippines


I was privileged to work for HEWLETT-PACKARD or HP (the world's leading PC manufacturer) for 5 solid years assisting customers on their computers and printers. My responsibilities included, but not limited to, answering presales and post-sales related queries, handling returns/exchanges/refunds/cancellation, problem solving, customer retention, resolving customer complaints, and troubleshooting printers/computers through email and chat. Well-exposed to multi-tasking, as I also engaged in other administrative works (data entry, order tracking, creating service tickets, making follow-ups, and more) while attending to clients. Acted as an SME (Subject Matter Expert) for other agents and took supervisory chats and emails for those that ... moreneeded urgent action and escalation. I was also connected with MICROSOFT for 2 strong years specializing in customer satisfaction, complaints, sales, creating contracts for Microsoft Partners, and technical related concerns about software over the phone. I am currently working for clients on Odesk as an Email and Chat Specialist/Help Desk Support/eBay Store Manager/Marketing Manager/Gmail Specialist. I do the following tasks: - monitor inbound emails and chats and provide customers with proper resolution in a timely manner - provide shipping quotes - monitor the clients eBay store and their website - manage the clients eBay Store and all transactions - keep an eye on order shipments and send shipping notices to customers - send follow up emails about product quotations, product recommendations, and back-orders using Gmail client. - edit and post real estate product listings on clients social media accounts like Facebook, Twitter, and LinkedIn - manage the clients marketing media (Facebook, Mailchimp, Hootsuite, Twitter, Google+, Instagram, Tumblr) - reach out to website owners, CEOs, Presidents, or web admins, send them an email about a cancer educational campaign, and request them to link our website to their resource page. Knowledgeable in Windows XP, Vista, Windows 7, Windows 8, Office 2003, Office 2007, Outlook 2003/2007, Salesforce, Desk.com, TOMI, Talisma, NGenera, Magento, Shopify, Zopim, and Kayako Fusion. less

Edgar Pateno has added 6 portfolio pieces. Create an account to review them.

Work History and Feedback

  • Jun 2013 - Apr 2015

    Customer Service Email Replying

    No feedback given

    4,384 hours
    $3.33 / hr
    $13,106.45 earned

  • Aug 2014 - Mar 2015

    Customer Support Representative- English

    No feedback given

    339 hours
    $6.00 / hr
    $1,935.30 earned

  • Oct 2013 - Jul 2014

    Level 1 Customer Support
    Edgar has been a great long-term hire, he completed all tasks efficiently and notified me of anything that may interfere with delivery clearly and effectively. I will be hiring him again in the near future for more work of this nature.
    593 hours
    $4.44 / hr
    $2,632.92 earned

  • Oct 2013

    English Speaker For Job Searching on Craigslist
    He's great to work with overall, will hire again in the future.
    2 hours
    $3.33 / hr
    $6.66 earned

Edgar Pateno has more jobs to show. Create an account to review them.


Name Score (out of 5) Time to Complete
English Spelling Test (U.S. Version) 5.00 1st Place! 15 mins
Knowledge of Windows 7 Skills Test 3.15 Above Average 30 mins
English Vocabulary Test (U.S. Version) 4.75 Top 10% 38 mins
Microsoft Word 2010 Test 2.75 Top 30% 25 mins
English Spelling Test (UK Version) 4.75 Top 30% 17 mins
English To Spanish Translation Skills Test 3.00 Below Average 40 mins
Customer Service Test 4.40 Top 30% 26 mins
English To Tagalog (Filipino) Translation Skills Test 4.40 Above Average 28 mins
Internet Marketing Test 2.60 Below Average 35 mins
Email Etiquette Certification 3.55 Below Average 22 mins
Windows XP Test 3.00 Above Average 40 mins
U.S. English Basic Skills Test 3.90 Top 30% 21 mins
U.S. English Basic Skills Test 3.90 Top 30% 35 mins
What's the difference?

Work History

100% Job Success
7,578 hours worked
20 jobs


Less than 30 hrs/week
24 hrs response time


Phone Number: Verified

Search for others