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Shanna James
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Shanna James

Customer Service and Support Professional

$10.00/hr

Kingston, Jamaica


Shanna James has added 8 portfolio pieces. Create an account to review them.

Shanna James is an experienced Writer, Web designer, and Customer ... moreService and Support Professional. She has over 10 years experience in the Customer Experience field. As a writer, she has experience with various types of content including: Technical, Web content, Creative pieces, Blogs, Articles, Product descriptions, Product reviews, etc. Her professional writing experience spans over 5 years. Shanna has done some Web design and development with knowledge and experience in HTML and PHP. Software knowledge include Adobe Dreamweaver, Adobe Photoshop and Adobe Illustrator. Her objective is to utilize the aforementioned skill-set to assist organizations and individuals while expanding her experience and knowledge base. less

Overview

Shanna James is an experienced Writer, Web designer, and Customer Service and Support Professional. She has over 10 years experience in the Customer Experience field. As a writer, she has experience with various types of content including: Technical, Web content, Creative pieces, Blogs, Articles, Product descriptions, Product reviews, etc. Her professional writing experience spans over 5 years. Shanna has done some Web design and development with knowledge and experience in HTML and PHP. Software knowledge include Adobe Dreamweaver, Adobe Photoshop and Adobe Illustrator. Her objective is to utilize the aforementioned skill-set to assist organizations and individuals while expanding her experience and ... moreknowledge base. less

Shanna James
Drop Here

Shanna James

$10.00 /hr

Customer Service and Support Professional

Kingston, Jamaica

Overview

Shanna James is an experienced Writer, Web designer, and Customer Service and Support Professional. She has over 10 years experience in the Customer Experience field. As a writer, she has experience with various types of content including: Technical, Web content, Creative pieces, Blogs, Articles, Product descriptions, Product reviews, etc. Her professional writing experience spans over 5 years. Shanna has done some Web design and development with knowledge and experience in HTML and PHP. Software knowledge include Adobe Dreamweaver, Adobe Photoshop and Adobe ... moreIllustrator. Her objective is to utilize the aforementioned skill-set to assist organizations and individuals while expanding her experience and knowledge base. less

Shanna James has added 8 portfolio pieces. Create an account to review them.

Work History and Feedback

  • UK eCommerce Buying Guide Writer

    Nov 2012 - Present
    Job in progress
    Fixed Price

  • Virtual Assistant - flex schedule, demanding work

    Oct 2014 - Mar 2015
    4.40
    Great working with Shanna but not especially communicative. Was frustrating at times, but would work with her again because of good attitude and good work product.

    21 hours

    $6.00 / hr
    $123.00 earned

  • $10/hr - Virtual Assistant for Sports Nutrition Company!

    Nov 2013 - Apr 2014
    5.00
    Shanna is AMAZING!?! She's one of my 2 go-to team members. I've tested 30+ freelancers on oDesk, and she is the one I have kept working with. The only reason I'm closing this contract is that I'm closing down this company. For the next company I will be re-hiring Shanna :)

    106 hours

    $11.11 / hr
    $1,623.98 earned

  • (Re)writing for a IT-related blog

    Sep 2013
    5.00
    Very glad to work with Shanna.
    $20.00 earned
    Fixed Price

  • Experienced Writers Needed for Interesting Topics

    Mar 2012 - May 2012
    5.00
    Delivered on time and as agreed. Deliverable fully met specifications and was of highest quality. Would definitely hire again for future needs. Great Job!!
    $162.78 earned
    Fixed Price

  • Wanted: Article Writer

    Mar 2012
    5.00
    Her work speaks for itself and I found no issues whatsoever with uniqueness, quality or grammar. Will definitely use in the future. Great Job!
    $22.00 earned
    Fixed Price

  • Software Article - Microsoft Visual Studio 11

    Mar 2012
    5.00
    Shanna wrote an excellent article for us, and we would gladly recommend her to other employers. Excellent contractor.
    $16.67 earned
    Fixed Price

  • Native English Writer

    Oct 2011 - Mar 2012
    No feedback given
    $3.33 / hr
    $5,088.86 earned

  • Product Reviews - Consumer Electronics

    Oct 2011 - Feb 2012
    5.00
    Shanna is a talented writer that I look forward to working with again given the opportunity.

    9 hours

    $3.33 / hr
    $28.31 earned

Shanna James has more jobs to show. Create an account to review them.

Tests

NameScore (out of 5)Time to Complete
Microsoft Word 2010 Test3.75Top 10%26 mins
Call Center Skills Test4.40Top 10%17 mins
Analytical Skills Test3.75Top 20%38 mins
Customer Service Test4.60Top 10%13 mins
UK English Basic Skills Test4.40Top 10%31 mins
English Spelling Test (UK Version)4.75Top 30%13 mins
Email Etiquette Certification4.30Top 20%19 mins
Telephone Etiquette Certification4.15Top 30%11 mins
English Vocabulary Test (U.S. Version)4.25Above Average27 mins
English Spelling Test (U.S. Version)4.50Above Average17 mins
U.S. English Basic Skills Test3.75Above Average20 mins
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Work History
9,489 hours worked
36 jobs
Availability
Available
More than 30 hrs/week
Profile Link
Verifications
Phone Number: Verified
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Shanna James
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100% Job Success
10,101 hours
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