Shanna James
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Shanna James

Customer Service and Support Professional


Kingston, Jamaica


Shanna James is an experienced Writer, Web designer, and Customer Service and Support Professional. She has over 10 years experience in the Customer Experience field. As a writer, she has experience with various types of content including: Technical, Web content, Creative pieces, Blogs, Articles, Product descriptions, Product reviews, etc. Her professional writing experience spans over 5 years. Shanna has done some Web design and development with knowledge and experience in HTML and PHP. Software knowledge include Adobe Dreamweaver, Adobe Photoshop and Adobe Illustrator. Her objective is to utilize the aforementioned skill-set to assist organizations and individuals while expanding her experience and ... moreknowledge base. less

Shanna James has added 8 portfolio pieces. Create an account to review them.

Work History and Feedback

  • Oct 2014 - Mar 2015

    Virtual Assistant - flex schedule, demanding work
    Great working with Shanna but not especially communicative. Was frustrating at times, but would work with her again because of good attitude and good work product.
    21 hours
    $6.00 / hr
    $123.00 earned

  • Nov 2013 - Apr 2014

    $10/hr - Virtual Assistant for Sports Nutrition Company!
    Shanna is AMAZING!?! She's one of my 2 go-to team members. I've tested 30+ freelancers on oDesk, and she is the one I have kept working with. The only reason I'm closing this contract is that I'm closing down this company. For the next company I will be re-hiring Shanna :)
    106 hours
    $11.11 / hr
    $1,623.98 earned

  • Sep 2013

    (Re)writing for a IT-related blog
    Very glad to work with Shanna.
    $20.00 earned
    Fixed Price

  • Mar 2012 - May 2012

    Experienced Writers Needed for Interesting Topics
    Delivered on time and as agreed. Deliverable fully met specifications and was of highest quality. Would definitely hire again for future needs. Great Job!!
    $162.78 earned
    Fixed Price

  • Mar 2012

    Wanted: Article Writer
    Her work speaks for itself and I found no issues whatsoever with uniqueness, quality or grammar. Will definitely use in the future. Great Job!
    $22.00 earned
    Fixed Price

  • Mar 2012

    Software Article - Microsoft Visual Studio 11
    Shanna wrote an excellent article for us, and we would gladly recommend her to other employers. Excellent contractor.
    $16.67 earned
    Fixed Price

  • View More (2)

Shanna James has more jobs to show. Create an account to review them.


Name Score (out of 5) Time to Complete
Microsoft Word 2010 Test 3.75 Top 10% 26 mins
Call Center Skills Test 4.40 Top 10% 17 mins
Customer Service Test 4.60 Top 10% 13 mins
Analytical Skills Test 3.75 Top 20% 38 mins
UK English Basic Skills Test 4.40 Top 10% 31 mins
English Spelling Test (UK Version) 4.75 Top 30% 13 mins
Email Etiquette Certification 4.30 Top 20% 19 mins
Telephone Etiquette Certification 4.15 Top 30% 11 mins
English Vocabulary Test (U.S. Version) 4.25 Top 30% 27 mins
English Spelling Test (U.S. Version) 4.50 Above Average 17 mins
U.S. English Basic Skills Test 3.75 Above Average 20 mins

Work History

98% Job Success
6,746 hours worked
35 jobs


More than 30 hrs/week


Phone Number: Verified

Associated with

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Shanna James
7,848 hours

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