Rujean Acosta
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Rujean Acosta

Senior Chat Support/CSR Specialist (Zendesk, Magento) wt 8,000+ Hours

$4.00/hr

Tanjay City, Philippines


Rujean Acosta has added 2 portfolio pieces. Create an account to review them.

I'm a senior customer service specialist with about 10 years ... moreof industry experience able to offer the following solutions: *CHAT SUPPORT (Billing/Tech Support via InstantService, LiveChat, Intercom, Ladesk, and Boldchat, especially for telco/mobile e-commerce); *EMAIL HANDLING (Zendesk plus other email software); *ORDER PROCESSING/LOGISTICS (Magento, Shopify, Duoplane, WordPress, and other e-commerce platform); *QUALITY ANALYSIS (Monitors chat sessions to ensure quality customer service and adherence to policies and procedures, provides coaching sessions and sets up goals to improve service). ***Reliable Service*** I am committed to providing reliable service. I work with a desktop unit and have a back-up laptop. I maintain two accounts with the biggest Internet service providers in the Philippines and have a gasoline-powered generator and can work even during unexpected Internet and/or power outages. ***Long-term Work*** I am here to stay for good in UpWork. While I welcome any work that may come my way, I really value working for clients who want to forge long-term business relationships. A testament of my commitment to long-term work is the number of hours that I have logged for the same client here in UpWork (8,000+ hours). Please browse through my portfolio below to see my qualifications. I am looking forward to work with you! less

Overview

I'm a senior customer service specialist with about 10 years of industry experience able to offer the following solutions: *CHAT SUPPORT (Billing/Tech Support via InstantService, LiveChat, Intercom, Ladesk, and Boldchat, especially for telco/mobile e-commerce); *EMAIL HANDLING (Zendesk plus other email software); *ORDER PROCESSING/LOGISTICS (Magento, Shopify, Duoplane, WordPress, and other e-commerce platform); *QUALITY ANALYSIS (Monitors chat sessions to ensure quality customer service and adherence to policies and procedures, provides coaching sessions and sets up goals to improve service). ***Reliable Service*** I am committed to providing reliable service. I work with a desktop unit and have a back-up laptop. I maintain two accounts with the biggest Internet ... moreservice providers in the Philippines and have a gasoline-powered generator and can work even during unexpected Internet and/or power outages. ***Long-term Work*** I am here to stay for good in UpWork. While I welcome any work that may come my way, I really value working for clients who want to forge long-term business relationships. A testament of my commitment to long-term work is the number of hours that I have logged for the same client here in UpWork (8,000+ hours). Please browse through my portfolio below to see my qualifications. I am looking forward to work with you! less

Rujean Acosta
Drop Here

Rujean Acosta

$4.00 /hr

Senior Chat Support/CSR Specialist (Zendesk, Magento) wt 8,000+ Hours

Tanjay City, Philippines

Overview

I'm a senior customer service specialist with about 10 years of industry experience able to offer the following solutions: *CHAT SUPPORT (Billing/Tech Support via InstantService, LiveChat, Intercom, Ladesk, and Boldchat, especially for telco/mobile e-commerce); *EMAIL HANDLING (Zendesk plus other email software); *ORDER PROCESSING/LOGISTICS (Magento, Shopify, Duoplane, WordPress, and other e-commerce platform); *QUALITY ANALYSIS (Monitors chat sessions to ensure quality customer service and adherence to policies and procedures, provides coaching sessions and sets up goals to improve service). ***Reliable Service*** I am committed to providing reliable ... moreservice. I work with a desktop unit and have a back-up laptop. I maintain two accounts with the biggest Internet service providers in the Philippines and have a gasoline-powered generator and can work even during unexpected Internet and/or power outages. ***Long-term Work*** I am here to stay for good in UpWork. While I welcome any work that may come my way, I really value working for clients who want to forge long-term business relationships. A testament of my commitment to long-term work is the number of hours that I have logged for the same client here in UpWork (8,000+ hours). Please browse through my portfolio below to see my qualifications. I am looking forward to work with you! less

Rujean Acosta has added 2 portfolio pieces. Create an account to review them.

Work History and Feedback

  • Online customer service (WordPress, Frozen Shipments, FedEx, US based)

    Dec 2015 - Present
    Job in progress

    460 hours

    $4.50 / hr
    $1,977.00 earned

  • Customer Relations Specialist

    Nov 2015 - Dec 2015
    5.00
    Rujean is a person with integrity, initiative and very hardworking. A pleasure to work with and we highly recommend her. We look forward to being able to work together again in the near future on another project. Thanks Rujean!

    240 hours

    $3.33 / hr
    $799.20 earned

  • Admin Assistant. Inbound, Chat Rep and Tickets

    Dec 2012 - Oct 2015
    5.00
    Dedicated, hard working, flexible, and very reliable. Highly recommended."

    8,381 hours

    $2.78 / hr
    $24,952.28 earned

Rujean Acosta has more jobs to show. Create an account to review them.

Tests

NameScore (out of 5)Time to Complete
Call Center Skills Test4.00Top 30%18 mins
English Spelling Test (U.S. Version)4.90Top 20%11 mins
U.S. English Basic Skills Test4.00Top 30%15 mins
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100% Job Success
Top Rated
Work History
9,747 hours worked
5 jobs
Availability
Available
Less than 30 hrs/week
24 hrs response time
Profile Link
Verifications
Phone Number: Verified
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