I'm a senior customer service specialist with about 10 years of industry experience able to offer the following solutions: *CHAT SUPPORT (Billing/Tech Support via InstantService, LiveChat and Boldchat, especially for telco/mobile e-commerce); *EMAIL HANDLING (Zendesk plus other email software); *ORDER PROCESSING/LOGISTICS (Magento and other e-commerce platform); *QUALITY ANALYSIS (Monitors chat sessions to ensure quality customer service and adherence to policies and procedures, provides coaching sessions and sets up goals to improve service). ***Reliable Service*** I am committed to providing reliable service. I work with a desktop unit and have a back-up laptop. I maintain two accounts with the biggest Internet service providers in the Philippines ... and have a gasoline-powered generator and can work even during unexpected Internet and/or power outages. ***Long-term Work*** I am here to stay for good in UpWork. While I welcome any work that may come my way, I really value working for clients who want to forge long-term business relationships. A testament of my commitment to long-term work is the number of hours that I have logged for the same client here in UpWork (8,000+ hours). Please browse through my portfolio below to see my qualifications. I am looking forward to work with you!
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|Name||Score (out of 5)||Time to Complete|
|Call Center Skills Test||4.00||Top 30%||18 mins|
|English Spelling Test (U.S. Version)||4.90||Top 20%||11 mins|
|U.S. English Basic Skills Test||4.00||Top 30%||15 mins|