Rujean Acosta

Rujean Acosta

$4.00  /hr

Senior Chat Support/CSR Specialist (Zendesk, Magento) wt 8,000+ Hours

Tanjay City, Philippines
Live Chat Operator chat support Email Technical Support Customer service Customer support

Overview

I'm a senior customer service specialist with about 10 years of industry experience able to offer the following solutions: *CHAT SUPPORT (Billing/Tech Support via InstantService, LiveChat, Intercom, Ladesk, and Boldchat, especially for telco/mobile e-commerce); *EMAIL HANDLING (Zendesk plus other email software); *ORDER PROCESSING/LOGISTICS (Magento, Shopify, Duoplane, WordPress, and other e-commerce platform); *QUALITY ANALYSIS (Monitors chat sessions to ensure quality customer service and adherence to policies and procedures, p

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