Rujean Acosta
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Rujean Acosta

Senior Chat Support/CSR Specialist (Zendesk, Magento) wt 8,000+ Hours


Tanjay City, Philippines


I'm a senior customer service specialist with about 10 years of industry experience able to offer the following solutions: *CHAT SUPPORT (Billing/Tech Support via InstantService, LiveChat and Boldchat, especially for telco/mobile e-commerce); *EMAIL HANDLING (Zendesk plus other email software); *ORDER PROCESSING/LOGISTICS (Magento and other e-commerce platform); *QUALITY ANALYSIS (Monitors chat sessions to ensure quality customer service and adherence to policies and procedures, provides coaching sessions and sets up goals to improve service). ***Reliable Service*** I am committed to providing reliable service. I work with a desktop unit and have a back-up laptop. I maintain two accounts with the biggest Internet service providers in the Philippines ... moreand have a gasoline-powered generator and can work even during unexpected Internet and/or power outages. ***Long-term Work*** I am here to stay for good in UpWork. While I welcome any work that may come my way, I really value working for clients who want to forge long-term business relationships. A testament of my commitment to long-term work is the number of hours that I have logged for the same client here in UpWork (8,000+ hours). Please browse through my portfolio below to see my qualifications. I am looking forward to work with you! less

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Work History and Feedback

  • Dec 2012 - Oct 2015

    Admin Assistant. Inbound, Chat Rep and Tickets
    Dedicated, hard working, flexible, and very reliable. Highly recommended."
    8,381 hours
    $2.78 / hr
    $24,952.28 earned

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Name Score (out of 5) Time to Complete
Call Center Skills Test 4.00 Top 30% 18 mins
English Spelling Test (U.S. Version) 4.90 Top 20% 11 mins
U.S. English Basic Skills Test 4.00 Top 30% 15 mins
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Work History

8,398 hours worked
3 jobs


As Needed - Open to Offers


Phone Number: Verified

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